About Customerly

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and codes and personalize it using a custom domain, logo and color.

The solution allows service teams to engage with clients or online guests via video calling or screen sharing functionality and build funnels to automate marketing communications. Teams can utilize Customerly to collect feedback via surveys and analyze responses in real-time to understand customers’ requirements. Additionally, it offers a drag-and-drop interface, which professionals can use to generate mobile-responsive emails.

Customerly lets busines...


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Supported Operating System(s):

Web browser (OS agnostic)

50 Reviews of Customerly

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(11)

11

3 stars

(2)

2

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

July 2019

Nenad from PostableME

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Customerly – A Live chat built for startups.

5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.

Pros

This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.

Cons

There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

July 2020

Harsh from Pulkit Creationz

Company Size: 2-10 employees

Industry: Photography

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Awesome Product

Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.

Pros

- Smart assign - Really cool icons - Very nice interface.

Cons

- Dashboard could be a less confusing and clutter free.

Reasons for Choosing Customerly

Better plans and pricing. Has a free version to check out the service and to make an informed decision.

November 2020

Federico from iMotion

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2020

Got sick to plans and prices changes

We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Pros

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Cons

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Reasons for Switching to Customerly

Cost

Response from Customerly

Replied December 2020

Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.

July 2020

Jarrod from Sports Tracker

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2020

Exceptional inclusion in our SaaS

Pros

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones

Cons

The automations UI could be improved to make these easier to produce

September 2020

Nico from Kalamata Top Rooms

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Easy to use, full functionality, best price/performance ratio

First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs. Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer. And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Pros

It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work. And also while it works on my website, I get and can react on notifications while I'm mobile.

Cons

Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.

Reasons for Choosing Customerly

Customerly was from the first moment I touched it so satisfying that I never thought I needed to check for alternatives. A really rare case where I could save me the time for evaluations.