Unethical billing -they kept billing me after I cancelled and make it nearly impossible to cancel (4 requests, still not clear if I'm cancelled).

The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform.

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support.

None with the software - they are the leader in the space for a reason. Their account executives are a bit pushy on upsells for additional features and functionality.

Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Great team that I worked with at drift and great product idea. Finishing out or completing that vision would have been paramount.

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.

Support team is friendly and responsive. Pricing (we started with the free version for a year).

It has been great but i believe much more integrated approach is needed.

Having the ability to intercept messages sent to your organization via your mobile device is great.

This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent.

Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month.

Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too.

We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.

The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications.

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors.

Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful.

A bit unprofessional by having emojis and Gifs.

Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software.

The interface is nice and easy to navigate. Support is great as one would expect.

Drift is, so to say - sexy I love the look and feel much better compared to other website chat/bots solutions.

I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years.

A good onboarding tool but with steep pricing plans.

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Everything has been pretty good so far and as we expand use we know we will have good support.

I love the ability to set up multiple chat bots/playbooks based on use cases. The ability to engage with a target account real time is invaluable.

This software has allowed us the ability to easily and rapidly respond to our clients queries. Providing our client this type of interaction is important to building a relationship with them.

Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven.

It didn't capture leads for us. I think our buyers hated the bot.

I love this product because it can interact with our customers and it so so easy to use.

One of the best tools for prototyping and building conversational software.

The product is very easy and intuitive to use, has a good range of pre-built integrations and with webhooks you can integrate technology with any API enabled software.

They don't have 24/7 support, time zones, I am in the Mid-US,  No live chat support.

I use it now just for simple lead generation inside content marketing strategies and it's working fine.

However, these features do not function properly and when you request support, they are absolutely useless.

I love the flexibility in design, integration, and conditional branching available with Landbot.

You can technically integrate through Zapier, but that's an additional recurring cost that I don't always want to add. In any case, I'm pretty excited about the future of Landbot.

The one thing that has really impressed me about Landbot is how intuitive its Drag-and-Drop workspace is.

Near one month using the pro version and I had not any problem.

Pay for each user and your logo when I have payed.

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.

Scripting is very hard and the HOOK options are limited.

I have built a few for myself as well as for clients of mine and was always super excited with the results.

Attractive front end experience. Prompt and courteous customer service.

It’s is a tool that is useful to a wide range of uses. Still it is up tongue adoption of chestbits frontage general Public that will they’ll the success and survival of such tools.

They are open to help while you are interested in buying, but once you buy, forget it.

It is very easy to build a chatbot due to the great user interface in the backend. The blocks make it really easy to build complex bots that are integrated well into other tools or software.

Great Lead-Gen tool and also great use for customer support. Makes building complex bots very easy and offers a lot of integrations.

It does not have a mobile app so it is hard to manage.

The flow builder is a bit confusing and when the flow is long, it starts to work slowly.

The built-in analytics are super useful for analyzing traffic. Customizability is fantastic.

US Dollar

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.


Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance.


Drift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.


Drift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk. 


     



LongDescription

Engagement Tracking

A/B Testing

Lead Notifications

Multi-Channel Marketing

Surveys & Feedback

Personalization

Meeting Management

Mobile Alerts

Online Forms

Lead Capture

Customizable Reports

Automated Responses

Code-free Development

For Developers

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Data Synchronization

Customer Segmentation

SMS Messaging

Video Chat

Subscription Management

Drip Campaigns

Real-Time Monitoring

Human Handover

Location-Based Marketing

Single Sign On

Confirmation/Reminders

Natural Language Search

For Sales/Marketing

Data Extraction

Lead Distribution

Customer Database

Query Suggestions

Offline Form

Audience Targeting

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

Scheduling

ROI Tracking

Data Import/Export

Email Tracking

Email Campaign Management

Customer Support

Process/Workflow Automation

Lead Generation

Email Templates

One-to-One Messaging

Subscriber Management

Contact Management

Customer Experience Management

Availability Indicator

Lead Verification/Validation

Content Management

Booking Management

Lead Management

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Performance Metrics

Routing

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Landing Pages/Web Forms

Lead Segmentation

Real-Time Notifications

Forms Management

Language Detection

AI/Machine Learning

Group Messaging

Customizable CTAs

Contextual Targeting

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Reminders

Web browser (OS agnostic)

Visit drift.com/pricing for more detail and to chat with us.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Drift

In Person

Live Online

Webinars

Documentation

Videos

Landbot.io is no-code chatbot platform designed to empower businesses to build frictionless conversational experiences. Landbot helps marketing, operations, and customer service teams triple their efficiency and cut operating costs by automating conversations in a human-like way. Anyone can create automated chatbot flows to better engage customers and increase conversion rates on WhatsApp, Web, or Messenger. The company leverages recent advancements in Artificial Intelligence and GPT solutions to help make the chatbot building experience even more accessible


Landbot is available on monthly/annual subscriptions and support is extended via email, FAQs and other online measures.



File Management

Real Time Analytics

AB Testing

Site Intercept Survey

Skip Logic

URL Customization

Progress Tracking

Customer Service Analytics

Sentiment Analysis

Conditional Logic

Pipeline Management

Lead Database Integration

Randomization

Configurable Workflow

Question Piping

Question Library

Question Branching

Response Validation

Response Quotas

Customizable Questions

Website Visitor Tracking

Chat/Messaging

Customizable Templates

Real-time Conversations

Conversion Tracking

Lead Nurturing

The product is available on free, monthly and annual subscriptions with access to features as per selected business plans. Pricing starts at $39/month.

Drift vs Landbot

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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