Drift

Podium

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Ratings & Reviews

Overall Rating

4.50 / 5 (131)

4.36 / 5 (103)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 17, 2020

February 12, 2020

Pros/Cons

  • Pros

  • The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications

  • Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

  • Cons

  • The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

  • The iPhone app is not always as responsive as I'd like - better notifications would help - but on the whole, my experience with Drift so far has been overwhelmingly positive.

  • Pros

  • Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

  • Mostly worked well and had pretty good interface with website for chat as well

  • Cons

  • Price is a bit steep for SMB, but well worth it if you maximize the value of your positive reviews.

  • We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

How it's priced

Free pricing, starting at $50/month for paid features.

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Contract Term

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Upfront Costs

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Recurring Costs

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots