Should not have to re-enter all of the information we already put into freshdesk. This is very time consuming and confusing.

Freshchat is a quality chat application with a confusing backend UI and an impossible login system.

I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.

The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.

No notifications to admin or agent when inbox is not open.

It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing.

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.

The overall experience was excellent, I was able to trust their app, and definitely liked their modern look of the UI.

Best messaging software that will help in improving business and acts as a sales bot which really help in reducing human effort.

In a world of chat and bot solutions, Freshchat wins for me.

The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly.

However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.

Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment.

It appears to have robust features and they attempt to offer cutting edge technologies.

It's prone to bugs and very frequently would stop working and the widget disappear.

Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.

Ve used Freshchat services as a loan consumer and subscription service. The ease of use in communicating about my financial inquiries, subscription to HP Instant Ink, have been easy to use.

My experiences with Freshchat has been through two companies, namely, HP and Klarna. The experiences with the chatbot service have been positive.

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.

Its integration with our freshdesk was easy and very easy to use and administer.

Great tool for providing real time support. BOTs functionality is great for automatizing.

The chat it is set up to answer FAQs and then if a consumers inquiry requires more detailed human communication, the chat bot redirects with ease to a human to chat through the service.

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software.

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Users particularly appreciate the user interface's ease of use, advanced customization, and agent-to-agent conversation transfer features.

Being the Chatting / ticketing company, i have to say their support is really bad. After being in touch with them for 6 days ( everyday 2 emails).

The dashboard and app are very clean. The only reason I switched was due to price.

I like the way it integrates with wordpress. Easy to manage by my clients.

Easy to use and configure and integrate with other products like freshdesk.

I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.

Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.

The billing is sometimes wrong and you have to keep a check on that.

The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Really enjoyed deploying this onto our help desk. Customer support is absolutely amazing and go above and beyond to help.

This has improved customer communication and resolving issues in a timely manner. Very proactive approach.

It has been a very useful tool to convert customers to purchase inside the website.

A solid tool to provide top-notch customer support through live chat.

The ease of use and how we can integrate this in our own website just using the readymade javascript code. Easy to create tickets in freshdesk and reroute to respective person.

Didn't find much of any cons to start with. To start with, one can say that the customization in the custom campaigns is not very flexible and could include more options.

Highly recommended for small and new businesses (pricing is a big factor too).

Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns 
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances



Languages supported: 

Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian,  Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh


LongDescription

File Management

Support Ticket Management

Surveys & Feedback

Automated Responses

Code-free Development

Activity Tracking

Transfers/Routing

Real-Time Monitoring

SSL Security

Single Sign On

Query Suggestions

Offline Form

Collaboration Tools

Automated Routing

Natural Language Processing

File Transfer

Customer Support

Process/Workflow Automation

Customer Experience Management

Mobile Access

Proactive Chat

Intent Recognition

Multi-Channel Communication

Real-Time Notifications

Language Detection

AI/Machine Learning

Alerts/Notifications

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Time Zone Tracking

Multi-Language

Customizable Branding

Chatbot

Remote Access/Control

Employee Activity Monitoring

Pre-Configured Bot

Remote Support

Customer History

Third-Party Integrations

Canned Responses

Task Management

Live Chat

Virtual Assistant

Search/Filter

Augmented Analytics

Knowledge Base Management

Transcripts/Chat History

Contextual Guidance

Real Time Analytics

Multi-Channel Management

Real Time Data

Performance Metrics

Activity Dashboard

Reporting & Statistics

Drag & Drop

Auto-Responders

One-to-One Messaging

Real-time Conversations

Reporting/Analytics

File Sharing

Communication Management

Web browser (OS agnostic)

FREE

- Chatbot Builder
- Chatbot Analytics
- Shopify Integration
- Freshdesk Integration

Growth - $15 per user/month, billed annually
- Upto 2000 bot sessions/month Free
- Priority Inbox
- Canned Responses
- Facebook Messenger
- User Segmentation
- Business Hours

Pro - $49 per user/month, billed annually
-Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours(by Groups)
- Co-Browsing

Enterprise - $79 per user/month, billed annually
- Up to 5000 bot sessions/month FREE
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshchat

Live Online

Documentation

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Personalization

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Customer Segmentation

SMS Messaging

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Print Management

Customizable Fields

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Freshchat vs Zendesk Suite

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