HubSpot CRM vs Pure Chat

RATING:

4.5

(4128)

HubSpot CRM has 4128 reviews and a rating of 4.52 / 5 stars vs Pure Chat which has 334 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (4128)
4.6 (334)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 23, 2024
November 3, 2023
Pros/Cons
  • Pros

  • The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.
  • I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.
  • Cons

  • I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.
  • It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.
Read all user reviews
  • Pros

  • This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions.
  • One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect. Also, it's great to use the mobile app so I can answer questions anywhere.
  • Cons

  • There is nothing that I would say is a negative about this software. It does exactly what its set out to do.
  • Sometimes it gives problem while using this software and also randomly massages get missing while chatting.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos