Easy integration with Dialogflow, excellent UI, very supportive and responsive support team.

Well, there's nothing for me that makes me hate kommunicate.

Easy Integration of your chat-bots (I personally use Dialogflow, and the integration happens seamlessly).

My overall experience has been very positive. This is the best tool I found for integrating my chatbot with Dialogflow.

It's easy to configure and use. Also the support team is great.

The support was always friendly and quick to answer my questions. Great price-value factor.

The software and the support team works like a charm. They deliver everything we need to run a chat powered by AI.

Really happy with Kommunicate, it's a great piece of software and works great for my business.

Missing whatsapp integration. Missing a resseler layer (many customers inside one customer).

The most attractive feature of this product to me is the vast options for customization. Also it provides a very intuitive UI to interact with, which saves a lot of time.

The integration with Dialogflow is the feature I was searching at the moment I've found Kommunicate. It is very easy to set up and use.

By far the most easy to use and deploy in your project.

We like it very cost effective good customer support.

Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement.

This is a quite good combination of both human and bot chat.

It suits perfectly for SMB. It’s very user friendly with outstanding UX/UI.

The support team is ready to answer your questions in a matter of few seconds. If you're still hesitating, get a Kommunicate account and try it for yourself.

It makes life in chat bot creating very lovely. And the features and very amazing.

The best support for me in my websites and blogs was with the help of kommunicate.

The fact that core things didn't work. It was always a struggle.

The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.

The ease of integration with Dialog Flow was great. Customer Support was excellent as well.

Nice it helps us get Leads directly into CRM system.

The integrations are great. And the user experience is so simple that makes everything easy.

The tools are excellent, the best I've seen, very easy to use.

What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.

No implementation (yet) of Facebook Messenger and Whatsapp.

Love the customisable options. Favourite thing by far is that kommunicate team has it own chat integrated in the dashboard and if you get stuck or need help you are usally helped within minutes.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

Experienced users of ticketing software will have little trouble navigating, but new users may find the interface a bit less-than-intuitive.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface, allowing clients to quickly resolve queries using an FAQ chatbot and the search functionality.


Key features of Kommunicate include training bot on documents and websites with OpenAI's GPT4 model, WYSIWYG editor, lead collection, push notifications, conversation routing and reporting/analytics. It lets users create custom greeting messages for website visitors, set up quick responses to common queries and manage user access permissions. Additionally, businesses can use pre-defined artificial intelligence (AI)-enabled chatbots to communicate with clients and transition from bots to customer service agents during ongoing conversations.


Kommunicate facilitates integration with various third-party customer relationship management (CRM), chatbot building, content management systems (CMS), and more. The product is available on monthly subscriptions and support is extended via live chat, FAQs, phone, email and documentation.



LongDescription

Support Ticket Management

Surveys & Feedback

Code-free Development

For Developers

Transfers/Routing

Customer Database

Offline Form

Natural Language Processing

Self Service Portal

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Intent Recognition

Multi-Channel Communication

Queue Management

Social Media Integration

AI/Machine Learning

Email Management

File Sharing

Knowledge Base Management

Geotargeting

Real-time Consumer-facing Chat

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Pre-Configured Bot

Auto-Responders

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Lead Capture

Automated Responses

Automated Routing

Customer Support

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

It is based on a number of team members. A 30-day free trial is available. See pricing details below:

Lite: $100/mo; $1000 /yr
Advanced: $200 /mo; $2000 /yr
Enterprise: Please contact Kommunicate for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kommunicate

Live Online

Documentation

Videos

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Communication Management

Call Recording

Interactive Content

Call Logging

Customizable Fields

Collaboration Tools

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

Customer Complaint Tracking

Call Routing

Email Templates

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real-Time Data

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Video Support

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Kommunicate vs Zoho Desk

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