--- title: "Kommunicate Software Reviews, Demo & Pricing - 2026" description: "Review of Kommunicate Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/kommunicate-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Kommunicate Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/kommunicate-profile/reviews/) # Kommunicate Review From $40-$200/month Free trial 3 plans Wondering if Kommunicate is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kommunicate 4.6 [(44)](https://www.softwareadvice.com/crm/kommunicate-profile/reviews/) Pricing Starting at $40.00 per user per month ### About Kommunicate Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI agents, live chat, a shared inbox, and omnichannel customer engagement. Kommunicate AI agents can be trained on your company's knowledge sources, including website content, documents, and knowledge base articles. Powered by the latest AI models from OpenAI, Anthropic, and Google Gemini, they deliver accurate, contextual, and personalized customer support. Deploy AI agents across chat, email, voice, and popular messaging channels such as WhatsApp, Instagram, Telegram, Viber, LINE, and more. Manage all customer conversations from a unified inbox while ensuring a seamless experience across channels. Kommunicate integrates with leading customer support platforms, including Zendesk, Freshdesk, Zoho Desk, and others, allowing AI agents and human agents to work together within your existing support workflows. Do you work for Kommunicate? [Manage this product listing](https://www.g2.com/products/kommunicate/claim_requests/new?auto=true) Wondering if Kommunicate is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Kommunicate User Interface ## Popular Kommunicate Alternatives Main Product Kommunicate 4.6 [(44)](https://www.softwareadvice.com/crm/kommunicate-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.38Value for money - 4.67Customer support - 4.41Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(410)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price ## Kommunicate Pricing and Plans Kommunicate has three plans. Starter is $40.00/user/mo billed monthly. Professional is $200.00/user/mo billed monthly. Enterprise is custom-priced. Free trial Starter $40.00 per user, per month For startups and teams introducing trusted automation Starter plan includes: - Unlimited Bots - Welcome and Away Messages - OpenAI Integration - Anthropic Intergation - Google CX Agent Studio - WhatsApp - $20/Mo/Teammate - 2 Teammates Included - 3 Months Chat History - Basic Reports - Basic Support (24/7) Through Email - Basic Team Roles & Permissions - Basic Widget Customization - Bot to Human Hand-off - Conversation Routing Rules - Dialogflow ES & CX Integration - Greeting Messages - IBM Watson Integration - Kompose GUI Bot Builder(Upto 25 Intents) - Live Chat and Knowledge Base - Mobile Apps for Your Team ( Ios & Android) - MTU Overage at $0.01 - Single Website and Mobile App - Upto 1000 MTU Professional $200.00 per user, per month For growing teams ready to scale automation with control Professional plan includes: - Ionic/Capacitor) - Import/Export Bot - Import Bot Intents From CSV - Flutter - Fallback Emails - Facebook - CSAT Rating - Chat Transcripts - Bot and CSAT Analytics - All Features of Start Plan Plus: 5 Teammates Included - Agile CRM - Advance Kompose Bot Builder - Advanced Widget Customization - $30/Mo/Teammate - 1 Year Chat History - Upto 5000 MTU - Unlimited Bots - Text-to-Speech Support - Telegram - Tags - Ready to Use Templates - Reactnative - Priority Support (24/7) Through Email - Pre Chat Lead Collection - Pipedrive - Multiple Team Roles and Permissions - MTU Overage at $0.01 - Mobile Sdks - Mobile (Android - Localization - Live Chat and Knowledge Base - Line - Ios Enterprise Contact Vendor for Pricing For enterprises with customized needs Enterprise plan includes: - All Channels - All Features of Scale Plan Plus: Unlimited Users Who Interact With Bot/Month - Call - Custom Domain Mapping - Custom Integrations - Custom Team Roles and Permissions - Data in Your Region - Dedicated Account Manager - Knowledge Base - Live Chat - On Demand Custom Reports - Premium Support (24/7) Through Email - SAML-Based Single Sign-on (SSO) - Sync Data With Your Backend - Unlimited Chat History - Whitelabel Widget Customization Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Kommunicate pricing compare to alternatives? Kommunicate's starting price is $40.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Kommunicate4.6[(44)](https://www.softwareadvice.com/crm/kommunicate-profile/reviews/) | $40.00 /user/mo | Available | Not available | 4.4 | | [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/)4.3[(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) | $19.00 /mo | Not available | Available | 4.3 | | [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/)4.4[(410)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) | $20.00 /user/mo | Not available | Available | 4.2 | | [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) | $24.17 /mo | Available | Available | 4.5 | | [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)4.8[(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) | $16.67 /mo | Not available | Available | 4.3 | Kommunicate4.6[(44)](https://www.softwareadvice.com/crm/kommunicate-profile/reviews/) * * * Starting price $40.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/)4.3[(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) * * * Starting price $19.00 /mo Free trial Not available Free version Available Value For Money 4.3 - [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/)4.4[(410)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.2 - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) * * * Starting price $24.17 /mo Free trial Available Free version Available Value For Money 4.5 - [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)4.8[(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) * * * Starting price $16.67 /mo Free trial Not available Free version Available Value For Money 4.3 ## Kommunicate Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Kommunicate AI Copilot AI/Machine Learning Alerts/Escalation API Automated Responses Automated Routing Autoresponders Canned Responses Chatbot Chat/Messaging Code-free Development CRM Customer Communication Customer Database Customer Support Customizable Branding Dashboard Document Storage Email Management File Sharing Generative AI Geotargeting Intent Recognition Lead Capture Live Chat Mobile Access Multi-Channel Communication Multi-Language Natural Language Processing Offline Form Pre-Configured Bot Proactive Chat Queue Management Real-time Consumer-facing Chat Reporting/Analytics Self Service Portal Single Sign On Social Media Integration Support Ticket Management Surveys & Feedback Third-Party Integrations Transcripts/Chat History Transfers/Routing Widgets ## Kommunicate Integrations BigCommerce Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 19 integrations ## Kommunicate User Reviews ## Kommunicate customer ratings - Overall rating: 4.6/5 - Total reviews: 44 ### Rating distribution - 5 stars: 31 reviews (70%) - 4 stars: 11 reviews (25%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.7/5 - Functionality: 4.4/5 --- ### Great app! - Overall rating: 5/5 - Reviewer: Bong B. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is easy to navigate, intuitive to use, and convenient for regular use throughout our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very helpful and user-friendly app that works exceptionally well for our use case. I highly recommend it to anyone looking for a reliable solution. #### Cons I have nothing further to add in this regard. Overall, I find the app very helpful, intuitive, and convenient to use. --- ### Easy setup and good support - Overall rating: 5/5 - Reviewer: Jorge Esteban C. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Llevamos trabajando más de 5 años con Kommunicate y ha sido genial. Los servicios son muy estables y cuando necesitamos algo el Equipo de soporte es muy rápido y bueno. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros El equipo de soporte es muy bueno y rápido para responder. Además la configuración es muy sencilla para poner en marcha. #### Cons Algunos de los planes no son flexibles, este aspecto podría ser mejor para poder elegir que necesita de un plan. --- ### Best chatbot service - Overall rating: 5/5 - Reviewer: Chidiebere N. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it #### Cons If more features are given to users for free it would be good, but then it's business --- ### Exactly what we were looking for! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of integration with Dialog Flow was great. Customer Support was excellent as well. #### Cons It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise. --- ### Review after 6 months of use - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered So far so good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Quite a number of features that allows user to customise the user interface. #### Cons More GUI will help to further reduce development time, instead of depending too much on customised script. --- ### Don't worry about anything again.Just hit download and follow Kommunicate - Overall rating: 5/5 - Reviewer: Rexford A. - Industry: Computer Software - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me #### Cons The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me --- ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: a free trial · daily - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very small learning curve to use Great compatibility Great money to value #### Cons Some interactions need surveillance to ensure they work properly --- ### Unbelievably AWESOME! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 10000+ employees - Product usage: a free trial · weekly - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I came across Kommunicate when I was building a personal website. The tool is extremely easy to configure although it has plenty to offer. Best of it? The support team is ready to answer your questions in a matter of few seconds. If you're still hesitating, get a Kommunicate account and try it for yourself! #### Cons Nothing really. I didn't experience anything negative. --- ### Great experience with trial. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: a free trial · monthly - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use with other Chatbot developing platforms such as Google Dialogflow. Seamless.Very good customer service. Quick to respond to requests. #### Cons so far there is nothing i did not like about communicate. --- ### Extremely helpful platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I was surprised by how well it integrates chat-bots from different chat-bot platforms into a website just by adding a header to the html page. It also seamlessly integrates on Android which is a big plus for developing and app with integrated chat-bot features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy Integration of your chat-bots (I personally use Dialogflow, and the integration happens seamlessly) - Good user experience - Customization - One of the fastest support I've ever seen! #### Cons - The only thing I stumbled upon when using it was a slow execution of the script but that was because of slow internet --- Showing 1 - 10 of 44 Reviews [See All Reviews](https://www.softwareadvice.com/crm/kommunicate-profile/reviews/) ## Kommunicate Popular Comparisons [Chatbase vs Kommunicate](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/kommunicate/)[ChatGPT vs Kommunicate](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/kommunicate/)[Tidio vs Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/vs/tidio-chat/)[Botsonic vs Kommunicate](https://www.softwareadvice.com/live-chat/botsonic-profile/vs/kommunicate/) ## Other Top Recommended AI Agents for Customer Support Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3494) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2216) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1788) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Kommunicate with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice