--- title: "Kommunicate Software Reviews, Demo & Pricing - 2026" description: "Review of Kommunicate Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/kommunicate-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Kommunicate Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Kommunicate Review From $40-$200/month Free trial 3 plans Wondering if Kommunicate is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kommunicate 4.6 [(43)](https://www.softwareadvice.com/crm/kommunicate-profile/#reviews) Pricing Starting at $40.00 per user per month ### About Kommunicate Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI agents, live chat, a shared inbox, and omnichannel customer engagement. Kommunicate AI agents can be trained on your company's knowledge sources, including website content, documents, and knowledge base articles. Powered by the latest AI models from OpenAI, Anthropic, and Google Gemini, they deliver accurate, contextual, and personalized customer support. Deploy AI agents across chat, email, voice, and popular messaging channels such as WhatsApp, Instagram, Telegram, Viber, LINE, and more. Manage all customer conversations from a unified inbox while ensuring a seamless experience across channels. Kommunicate integrates with leading customer support platforms, including Zendesk, Freshdesk, Zoho Desk, and others, allowing AI agents and human agents to work together within your existing support workflows. Wondering if Kommunicate is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Kommunicate User Interface ## Popular Kommunicate Alternatives Main Product Kommunicate 4.6 [(43)](https://www.softwareadvice.com/crm/kommunicate-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.41Value for money - 4.67Customer support - 4.42Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18807)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## Kommunicate Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Starter $40.00 per user, per month Plan includes: - $20/Mo/Teammate - 2 Teammates Included - 3 Months Chat History - Basic Reports - Basic Support (24/7) Through Email - Basic Team Roles & Permissions - Basic Widget Customization - Bot to Human Hand-off - Conversation Routing Rules - Dialogflow ES & CX Integration Read More Professional $200.00 per user, per month Plan includes: - 1 Year Chat History - $30/Mo/Teammate - Advanced Widget Customization - Advance Kompose Bot Builder - Agile CRM - All Features of Start Plan Plus: 5 Teammates Included - Bot and CSAT Analytics - Chat Transcripts - CSAT Rating - Facebook Read More Enterprise Pricing available upon request Plan includes: - All Channels - All Features of Scale Plan Plus: Unlimited Users Who Interact With Bot/Month - Call - Custom Domain Mapping - Custom Integrations - Custom Team Roles and Permissions - Data in Your Region - Dedicated Account Manager - Knowledge Base - Live Chat Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kommunicate Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Kommunicate AI Copilot AI/Machine Learning Alerts/Escalation API Automated Responses Automated Routing Chatbot Code-free Development CRM Customer Communication Customer Database Customer Support Customizable Branding Dashboard Document Storage Email Management Generative AI Geotargeting Intent Recognition Knowledge Base Management Lead Capture Live Chat Multi-Language Natural Language Processing Offline Form Performance Metrics Pre-Configured Bot Proactive Chat Queue Management Real-time Consumer-facing Chat Reporting/Analytics Self Service Portal Single Sign On Social Media Integration Surveys & Feedback Widgets ## Kommunicate Integrations BigCommerce Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 21 integrations ## Kommunicate User Reviews ## Kommunicate customer ratings - Overall rating: 4.6/5 - Total reviews: 43 ### Rating distribution - 5 stars: 30 reviews (70%) - 4 stars: 11 reviews (26%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.7/5 - Functionality: 4.4/5 --- Have you used Kommunicate and would like to share your experience with others? ### Best chatbot service - Overall rating: 5/5 - Reviewer: Chidiebere N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it #### Cons If more features are given to users for free it would be good, but then it's business --- ### Easy and cheap communication suite. - Overall rating: 5/5 - Reviewer: Zoltan S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It was so easy to get a simple AI assistant rolling with Kommunicate alongside having staff communicating with clients, we used it for a good while. #### Cons The customer support was a bit lacking in my opinion but other than that it was perfect. --- ### Review after 6 months of use - Overall rating: 3/5 - Reviewer: SIa L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered So far so good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Quite a number of features that allows user to customise the user interface. #### Cons More GUI will help to further reduce development time, instead of depending too much on customised script. #### Reasons for choosing Kommunicate Balance between development time, features and development time. #### Reasons for switching to Kommunicate Less room for customization. Difficult to insert image --- ### The best AI chat - Overall rating: 5/5 - Reviewer: Alisha K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service. #### Cons I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly. --- ### The best AI chat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with Google Dialogflow and bot assignement. #### Cons The reports are simple, but the team help creating what we need, it's not a real cons. --- ### Best chat Software - Overall rating: 5/5 - Reviewer: Marlon S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's possible to customize all you can imagine Software works perfect Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried) #### Cons Missing whatsapp integration Missing a resseler layer (many customers inside one customer) --- ### Exactly what we were looking for! - Overall rating: 4/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of integration with Dialog Flow was great. Customer Support was excellent as well. #### Cons It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise. --- ### Don't worry about anything again.Just hit download and follow Kommunicate - Overall rating: 5/5 - Reviewer: Rexford A. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me #### Cons The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me #### Reasons for choosing Kommunicate Because it comes with many features and is very easy to use. --- ### Excellent tool to integrate dialogflow. - Overall rating: 5/5 - Reviewer: Victor O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered The overall experience is very positive, I would recommend it without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tools are excellent, the best I've seen, very easy to use. What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good. #### Cons Reporting is very poor, an advanced analytics cannot be done, it must be improved. #### Reasons for choosing Kommunicate functionalities and ease of integration with dialogflow. --- ### Good product. Good price. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Political Organization - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. I use Kommunicate to integrate my chatbot that I built in AWS LEX into my website. It works well, no complaints. #### Cons Can’t think of anything. I don’t have any complaints at this time. --- Showing 1 - 10 of 43 Reviews Load More Reviews ## Kommunicate Popular Comparisons [Salesforce Sales Cloud vs Kommunicate](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110163-kommunicate/)[Zendesk Suite vs Kommunicate](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110163-kommunicate/)[LiveAgent vs Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/vs/liveagent/)[LiveChat vs Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/vs/livechat/)[Freshdesk vs Kommunicate](https://www.softwareadvice.com/crm/freshdesk-profile/vs/kommunicate/)[Milvus vs Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/vs/milvus/)[HelpDesk vs Kommunicate](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/kommunicate/)[Tidio vs Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/vs/tidio-chat/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24190) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16455) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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