--- title: "Kommunicate Software Reviews, Demo & Pricing - 2026" description: "Review of Kommunicate Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/kommunicate-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Kommunicate Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Kommunicate Review From $40-$200/month Free trial 3 plans Wondering if Kommunicate is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kommunicate 4.6 [(44)](https://www.softwareadvice.com/crm/kommunicate-profile/#reviews) Pricing Starting at $40.00 per user per month ### About Kommunicate Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI agents, live chat, a shared inbox, and omnichannel customer engagement. Kommunicate AI agents can be trained on your company's knowledge sources, including website content, documents, and knowledge base articles. Powered by the latest AI models from OpenAI, Anthropic, and Google Gemini, they deliver accurate, contextual, and personalized customer support. Deploy AI agents across chat, email, voice, and popular messaging channels such as WhatsApp, Instagram, Telegram, Viber, LINE, and more. Manage all customer conversations from a unified inbox while ensuring a seamless experience across channels. Kommunicate integrates with leading customer support platforms, including Zendesk, Freshdesk, Zoho Desk, and others, allowing AI agents and human agents to work together within your existing support workflows. Do you work for Kommunicate? [Manage this product listing](https://www.g2.com/products/kommunicate/claim_requests/new?auto=true) Wondering if Kommunicate is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Kommunicate User Interface ## Popular Kommunicate Alternatives Main Product Kommunicate 4.6 [(44)](https://www.softwareadvice.com/crm/kommunicate-profile/#reviews) Ratings Breakdown - 4.59Ease of use - 4.38Value for money - 4.67Customer support - 4.41Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(402)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.25Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price ## Kommunicate Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Starter $40.00 per user, per month Plan includes: - $20/Mo/Teammate - 2 Teammates Included - 3 Months Chat History - Basic Reports - Basic Support (24/7) Through Email - Basic Team Roles & Permissions - Basic Widget Customization - Bot to Human Hand-off - Conversation Routing Rules - Dialogflow ES & CX Integration Read More Professional $200.00 per user, per month Plan includes: - 1 Year Chat History - $30/Mo/Teammate - Advanced Widget Customization - Advance Kompose Bot Builder - Agile CRM - All Features of Start Plan Plus: 5 Teammates Included - Bot and CSAT Analytics - Chat Transcripts - CSAT Rating - Facebook Read More Enterprise Pricing available upon request Plan includes: - All Channels - All Features of Scale Plan Plus: Unlimited Users Who Interact With Bot/Month - Call - Custom Domain Mapping - Custom Integrations - Custom Team Roles and Permissions - Data in Your Region - Dedicated Account Manager - Knowledge Base - Live Chat Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kommunicate Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Kommunicate AI Copilot AI/Machine Learning Alerts/Escalation API Automated Responses Automated Routing Autoresponders Canned Responses Chatbot Chat/Messaging Code-free Development Customer Communication Customer Database Customer Support Customizable Branding Dashboard Document Storage File Sharing Generative AI Geotargeting Intent Recognition Lead Capture Mobile Access Multi-Channel Communication Multi-Language Natural Language Processing Offline Form Performance Metrics Pre-Configured Bot Proactive Chat Queue Management Real-time Consumer-facing Chat Reporting/Analytics Self Service Portal Single Sign On Social Media Integration Speech Recognition Support Ticket Management Surveys & Feedback Third-Party Integrations Transcripts/Chat History Transfers/Routing Widgets ## Kommunicate Integrations BigCommerce Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 21 integrations ## Kommunicate User Reviews ## Kommunicate customer ratings - Overall rating: 4.6/5 - Total reviews: 44 ### Rating distribution - 5 stars: 31 reviews (70%) - 4 stars: 11 reviews (25%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.7/5 - Functionality: 4.4/5 --- Have you used Kommunicate and would like to share your experience with others? ### Best chatbot service - Overall rating: 5/5 - Reviewer: Chidiebere N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it #### Cons If more features are given to users for free it would be good, but then it's business --- ### Exactly what we were looking for! - Overall rating: 4/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of integration with Dialog Flow was great. Customer Support was excellent as well. #### Cons It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise. --- ### Review after 6 months of use - Overall rating: 3/5 - Reviewer: SIa L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered So far so good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Quite a number of features that allows user to customise the user interface. #### Cons More GUI will help to further reduce development time, instead of depending too much on customised script. #### Reasons for choosing Kommunicate Balance between development time, features and development time. #### Reasons for switching to Kommunicate Less room for customization. Difficult to insert image --- ### Don't worry about anything again.Just hit download and follow Kommunicate - Overall rating: 5/5 - Reviewer: Rexford A. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me #### Cons The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me #### Reasons for choosing Kommunicate Because it comes with many features and is very easy to use. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Tiago F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very small learning curve to use Great compatibility Great money to value #### Cons Some interactions need surveillance to ensure they work properly --- ### Unbelievably AWESOME! - Overall rating: 5/5 - Reviewer: 💥 Steven H. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I came across Kommunicate when I was building a personal website. The tool is extremely easy to configure although it has plenty to offer. Best of it? The support team is ready to answer your questions in a matter of few seconds. If you're still hesitating, get a Kommunicate account and try it for yourself! #### Cons Nothing really. I didn't experience anything negative. --- ### Great experience with trial. - Overall rating: 5/5 - Reviewer: Addha T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for free trial - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use with other Chatbot developing platforms such as Google Dialogflow. Seamless.Very good customer service. Quick to respond to requests. #### Cons so far there is nothing i did not like about communicate. --- ### Extremely helpful platform - Overall rating: 5/5 - Reviewer: Karim K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I was surprised by how well it integrates chat-bots from different chat-bot platforms into a website just by adding a header to the html page. It also seamlessly integrates on Android which is a big plus for developing and app with integrated chat-bot features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy Integration of your chat-bots (I personally use Dialogflow, and the integration happens seamlessly) - Good user experience - Customization - One of the fastest support I've ever seen! #### Cons - The only thing I stumbled upon when using it was a slow execution of the script but that was because of slow internet --- ### Easy to use chatbot - Overall rating: 5/5 - Reviewer: Soham S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and anyone from non-tech background can set up the chatbot. #### Cons Many of the current chatbot providers are providing something similar. There is always scope of improvement in the UI of the platform. --- ### Wonderful Product - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kommunicate is a wonderfully designed product, which takes into consideration not just the power user, but those that might or be a technologically inclined. #### Cons Not much, wish it had more integration options, but that will come in due time. --- Showing 1 - 10 of 44 Reviews Load More Reviews ## Kommunicate Popular Comparisons [Chatbase vs Kommunicate](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/kommunicate/)[ChatGPT vs Kommunicate](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/kommunicate/)[Tidio vs Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/vs/tidio-chat/)[Botsonic vs Kommunicate](https://www.softwareadvice.com/live-chat/botsonic-profile/vs/kommunicate/) ## Other Top Recommended Customer Support Software [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4092) Recently recommended **4** times [eGain Suite](https://www.softwareadvice.com/customer-experience/egain-suite-profile/) **0.0** (0) Recently recommended **3** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **1** times Stuck Between Options? 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