About Kommunicate

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface, allowing clients to quickly resolve queries using an FAQ chatbot and the search functionality.

Key features of Kommunicate include WYSIWYG editor, lead collection, push notifications, conversation routing and reporting/analytics. It lets users create custom greeting messages for website visitors, set up quick responses to common queries and manage user access permissions. Additionally, businesses can use pre-defined artificial intelligence (AI)-enabled chatbots to communicate with clients and transition from bots to ...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of Kommunicate

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

June 2021

User Profile Picture

María del Pilar from Ideen Mx

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Saved my school project.

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Pros

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Cons

There wasn't anything I didn't like. Everything was amazing

Reasons for Choosing Kommunicate

Better documentation, customer service, easier to use and highly customizable

January 2020

Sergey from Latam Digital Marketing

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Impact for our first project using Kommunicate

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Pros

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Cons

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Reasons for Choosing Kommunicate

is the most affordable product that fits our needs in the market.

Reasons for Switching to Kommunicate

we weren't having the expected results for the high cost of the product.

April 2021

Jeremy from Active8me

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

Functionality

4.0

April 2021

Promises vs reality

The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend.

Pros

Basic agent to customer chat originally worked fine.

Cons

The fact that core things didn't work. It was always a struggle.

September 2019

User Profile Picture

Yasiru from LOLC Technologies

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Best Chatbot Management tool.

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Pros

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Cons

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

March 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

The best AI chat

The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI.

Pros

Integration with Google Dialogflow and bot assignement.

Cons

The reports are simple, but the team help creating what we need, it's not a real cons.