I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.

It is a great software but cumbersome and slow for me. I do not find it super intuitive to be honest.

Its feature set is quite good with good technical ability to answer questions.

Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Great product, highly intuitive ticketing and ticket management system. Very easy to setup and work with.

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

It allows us to easily chat with website visitors and convert them into leads. The ability to read transcripts helps us better understand our customer needs.

I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.

They are a wonderful company with great support, features, and brand.

Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.

The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.

Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders.

We have only been using the product for a short time, but we are very pleased with its ease and price.

Works perfectly, tons of features and it is easy to use. Everything works, so I needed support just once regarding the API and it was quite fast and helpful.

The ability to build Boards with a wide variety of powerful columns.

I don't have any futures that I dislike about the product.

The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).

LiveAgent also supports email forwarding as  well as mapping out the customer behavior before them joining you. This helps you anticipate their queries and help quicker.

I like that it is real-time and that we can talk to our customers quickly. It is nice that they can see us typing and that we can see them.

Excellent product with wonderful support that streamlines and enhances the customer experience.

I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.

LA is the third company what we have testes in last 6 years and looks like is the best for us.

Needed to vonnect several email adresses with each other,log in was sometimes confusing.

The UI is not up to date. The user interface is boring.

I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money.

Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.

Easy to use, affordable and runs smoothly. Post Affiliate Pro offers outstanding products and customer service in every feature.

I really love the quick, responsive and helpful customer service given by LiveAgent.

LiveAgent prides itself on good customer service, and this is one of my favorite things about it.

It has been great throughout, I have loved it & it helps me serve my customer on there queries faster.

Its has a pretty good entry pricing compared to their competitors. It didn't take long to deploy or test upgrades.

I like LiveAgent because it integrates very easily with my site. Clients like the response we give them.

It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.

Used this software as a consumer and have only had good experiences: easy use, rapid response, good results.

Very user friendly and easy to navigate. My advocate is always very quick to response should I ever have any problems.

Customer support is available by I never needed it. I love that they insist on feedback which shows commitment.

Great company and very high return on investment.

Very happy with management responsiveness and ease of setup.

They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service.

It really makes a huge difference to let customers know there is a live person to answer questions anytime. A lot of visitors to the website use chat as they would a salesperson.

I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted.

M having difficulty thinking of much. At one point the look was outdated and out of sync with my site.

Having a live person they can chat with 24/7 is awesome.

When I give this five stars, I am not saying they are perfect. What makes them great and five star worthy is that when there are problems, Live Admins is quick to respond, understanding and polite.

Sometimes there is a language barrier but we are working through that.

The website we admin has people coming in and checking things out all times off day or night. WebGreeter can help capture their info and keep potential customers coming back to the website.

The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.

Daily lead information that we receive is very thorough and easy to use.

It is great to have someone on our site to respond to questions 24/7. They respond quickly to emails and consistently engage our customers.

I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site.

Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience.

We had some kinks in the beginning but once we corrected them, things worked perfectly. It has definitely enhanced our site and their price is very reasonable.

Great lead information from our websites at a very low cost.

I like that the service is customizable to our business and the WebGreeters are always friendly.

US Dollar

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.


LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

Start with a 1 month free trial, no credit card needed, no contracts.



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Call Transfer

Case Management

Surveys & Feedback

Softphone

Personalization

Caller Profiles

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

IT Asset Management

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

On-Demand Recording

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

VoIP

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Recording

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Configurable Workflow

Project Time Tracking

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

CMDB

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Phone Key Input

Issue Management

Text Editing

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Multiple Scripts

Workflow Management

Real-Time Updates

Email Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month
Small plan: $9/agent/month 
Medium plan: $29/agent/month
Large plan: $49/agent/month
Enterprise: $69/agent/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveAgent

In Person

Live Online

Webinars

Documentation

Videos

LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.


Teams using LiveAdmins can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.     


LiveAdmins enables enterprises to receive client feedback via surveys to improve customer experience. Pricing is available on monthly subscriptions and support is extended via documentation, phone, email and online helpdesk. 



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