About Smith.ai

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients.

Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offer...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

25 Reviews of Smith.ai

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

May 2020

User Profile Picture

Kyle from The Law Offices of Kyle D. Pierce

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Great support and easy setup

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Reasons for Switching to Smith.ai

Better integration with my overall platform, better pricing, and overall better support.

Response from Smith.ai

Replied September 2020

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

February 2021

RJ from Zebra

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Outstanding Option for CX Help

The team has been helpful, responsive, and has helped with everything along the way.

Pros

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons

It took some time to set up the Q&A portion initially, but it was well worth it.

Reasons for Switching to Smith.ai

We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate.

Response from Smith.ai

Replied February 2021

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

January 2020

Jerry from MacWorks, LLC

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Smith.ai Website Chat- Highly Recommended

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Pros

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Cons

No negatives. The experience has been extremely positive.

Response from Smith.ai

Replied January 2020

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest. We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else. Best, Smith.ai Team

June 2021

Olivia from The Sheppard Firm, PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Live Chat is a No Brainer for my Firm

Pros

I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat.

Cons

I honestly can’t think of a negative. Smith.ai Live Chat has been great for my firm.

Response from Smith.ai

Replied June 2021

Thank you for your review, Olivia! We're more than happy to help capture your web leads for your firm!

January 2020

Josh from JLY

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Chatbot for website

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pros

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Cons

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Reasons for Choosing Smith.ai

I chose the free AI chatbot fro Smith.AI because they have a proven track record when it comes to implementing products and providing excellent customer service. The team at Smith is the best.

Response from Smith.ai

Replied January 2020

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too! Best, Smith.ai Team Let us know if we can help with that or anythi