Great support and easy setup

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Outstanding Option for CX Help

The team has been helpful, responsive, and has helped with everything along the way.

Pros

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons

It took some time to set up the Q&A portion initially, but it was well worth it.

I prefer a consistent person to answer the phone

I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

Pros

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Cons

I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.

Converting Our Website Traffic

They have been professional and helpful. Their agents are responsive to our clients and also to any changes we have requested.

Pros

Due to the quick responses from Smith.ai, visitors to our website are able to ask their questions and feel connected to our office from the outset.Therefore, our conversions have doubled.

Cons

The product was easy to install and is easy to use.

Don’t wait any longer - hire them !

Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

Pros

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Cons

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!