About Smith.ai

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients.

Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of Smith.ai

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

May 2020

Kyle from The Law Offices of Kyle D. Pierce

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Great support and easy setup

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Response from Smith.ai

Replied September 2020

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

January 2020

Jerry from MacWorks, LLC

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Smith.ai Website Chat- Highly Recommended

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Pros

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Cons

No negatives. The experience has been extremely positive.

Response from Smith.ai

Replied January 2020

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest. We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else. Best, Smith.ai Team

September 2020

Neal from Sigmategy, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Smith.ai is a client lead generating machine!

Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

Pros

After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors.

Cons

It needs an easier way to white label the service.

Reasons for Choosing Smith.ai

The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself.

Response from Smith.ai

Replied September 2020

Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website.

June 2020

Christine from The Legacy Law Firm

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Don’t wait any longer - hire them !

Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

Pros

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Cons

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Response from Smith.ai

Replied September 2020

Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities.

January 2020

Josh from JLY

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Chatbot for website

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pros

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Cons

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Reasons for Choosing Smith.ai

I chose the free AI chatbot fro Smith.AI because they have a proven track record when it comes to implementing products and providing excellent customer service. The team at Smith is the best.

Response from Smith.ai

Replied January 2020

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too! Best, Smith.ai Team Let us know if we can help with that or anythi