--- title: "Smith.ai Software Reviews, Demo & Pricing - 2026" description: "Review of Smith.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/smith-ai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Smith.ai Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) # Smith.ai Review From $150/month Free version 3 plans Wondering if Smith.ai is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Smith.ai 4.9 [(49)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Pricing Starting at $150.00 flat rate per month ### About Smith.ai Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls. Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make o... utbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. All plans come with a 30-day money-back guarantee. Wondering if Smith.ai is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Smith.ai User Interface ## Popular Smith.ai Alternatives Main Product Smith.ai 4.9 [(49)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.80Value for money - 4.88Customer support - 4.84Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18815)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price ## Smith.ai Pricing and Plans Starting price: $150.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - Appointment booking - Lead qualification - Custom FAQs - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Up to 10 custom intake questions Pro $150.00 flat rate, per month Plan includes: - Appointment booking - Lead qualification - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights Read More Enterprise Pricing available upon request Plan includes: - All the Essential - Email Support - Phone Support - Chat support - White-glove setup - Custom AI prompting by technical team - Unlimited custom integrations & workflows - Multi-location support and synchronization - Dedicated success manager Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Smith.ai Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Smith.ai A/B Testing Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Automated Responses Autoresponders Calendar Management Call Recording Campaign Management Canned Responses Chatbot Code-free Development Communication Management Contact Management Content Management Contextual Guidance Conversation Intelligence Conversion Tracking CRM Customer History Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Templates Dashboard Data Extraction Data Import/Export Data Security Data Visualization Drag & Drop Engagement Tracking Event Triggered Actions File Sharing For eCommerce For Sales/Marketing For Sales Teams/Organizations Geotargeting Human Handover Intent Recognition Knowledge Base Management Language Detection Lead Capture Lead Notifications Lead Qualification Lead Segmentation Lead Verification/Validation Live Chat Machine Learning Mobile Access Monitoring Multi-Campaign Multi-Channel Marketing Multi-Language Natural Language Processing Offline Form On-Demand Communications One-to-One Messaging Online Forms Performance Metrics Personalization Pipeline Management Pre-Configured Bot Predictive Analytics Prioritization Proactive Chat Product Recommendations Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Source Tracking Speech Recognition Support Ticket Management Task Automation Template Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Trend Analysis Workflow Automation Workflow Management ## Smith.ai Integrations Capsule Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Square Appointments Integration rated undefined from -1 review Lawcus Integration rated undefined from -1 review OnceHub Integration rated undefined from -1 review PracticePanther Legal Software Integration rated undefined from -1 review See all 66 integrations ## Smith.ai User Reviews ## Smith.ai customer ratings - Overall rating: 4.9/5 - Total reviews: 49 ### Rating distribution - 5 stars: 45 reviews (92%) - 4 stars: 3 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- ### Great answering service for professional services firms - Overall rating: 5/5 - Reviewer: Brian G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith handles our after hours, weekend, and rollover phone calls in our law firm. We get detailed call summaries and clients seem happy with the level of service #### Cons This is a tough industry and every once in a while a call will not go perfectly, but you get that with any call answering service. Smith is better than most at responding to feedback and script changes when things go wrong --- ### Great customer service - Overall rating: 5/5 - Reviewer: Rina F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great. They're always helpful and resolve issues quickly and efficiently with a customer is always right mentality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service; always attentive and responsive. Honest and helpful when there are issues and disputes. #### Cons That there is not one designated receptionist to my firm; each time there's a call it's a different person handling it. #### Reasons for choosing Smith.ai Best customer support; attentive and efficient. #### Reasons for switching to Smith.ai Lex wasn't as good; their customer service was not good. --- ### Smith Ai for Law Firm - Overall rating: 5/5 - Reviewer: Ramon L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to use phone reps to accurately receive message on our behalf. #### Cons Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. --- ### Great service and great ROI - Overall rating: 5/5 - Reviewer: Kim B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I’m very happy I invested in this service to create more time. The answering service handles a basic need. To answer missed calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of navigation, efficient with capturing potential clientele. I am happy with customer service if I have an issue, which is rare #### Cons I am not tech savvy so it’s a learning curve, but their team is patient and helpful in that process. #### Reasons for choosing Smith.ai I was impressed with setup, customer service and the quality of service --- ### High quality virtual reception service with Dialpad integration - Overall rating: 5/5 - Reviewer: Loki B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our firm switched to Smith AI late last year, and it has been a great experience. They integrate seamlessly with Dialpad, and allow us to route incoming calls to the most appropriate individuals and employee groups at a level that is very personalized to our firm's needs. Our clients report that the receptionists are friendly and helpful. From an administrative perspective, all my inquiries and requests for support are addressed quickly, and our account representative is always available to help as needed. We have had several virtual reception services over the years, and Smith has been our most positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith AI provides high quality reception service to incoming callers, and takes detailed messages that allow our firm to provide better service. Messages are carefully routed based on the parameters provided by our firm and the ability to request callbacks or follow ups is also helpful. Customer service is responsive when we have issues or questions that need to be addressed, and pricing is comparable to other services we have used but Smith AI has provided a higher quality service. #### Cons My only complaint is the spam filter for callers is very tight, and people who should be put through sometimes end up getting blocked by the automated system. This is easy to resolve once it is caught, but it does require active and ongoing monitoring. --- ### Positive rating - Overall rating: 5/5 - Reviewer: Trisha M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Smith.ai has been great. They’ve made it easier for our office to manage incoming calls and ensure clients are getting timely responses. The service has been dependable, the team is easy to communicate with, and they’ve been very accommodating when we’ve needed to make adjustments. It’s been a helpful addition to our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Smith.ai was how seamlessly the service integrated into our day-to-day operations. The team was professional, responsive, and reliable, and their ability to handle calls and client inquiries helped reduce interruptions for our office. I also appreciated how easy it was to communicate our preferences and have the service adapt to our specific needs. #### Cons Nothing! They fix technical problems quickly and let us know if their systems are down which is a rare. --- ### Good experience - usually very fast - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good experience overall - the receptionists do a good job of identifying themselves and following the questions that I have asked them so sort through. On the occasions where there is a missed expectation, their follow through and correction has been great. #### Cons Only wish is that the email reports were just slightly and more reliably faster. Most of the time they arrive before I've even finished the call, would like to see that be 100% of the time. --- ### Professional call handling with accurate lead intake - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I lead our marketing and intake teams at the Law Offices of R.F. Wittmeyer. We've been using smith.ai for our after hours call handling for years and we couldn't be happier with the quality of service they provide. They consistently do a great job for us and we highly recommend them to any organization looking for a quality extension to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our calls are always very professionally handled and details are captured accurately (a must when it comes to lead intake!). #### Cons There is nothing to dislike about smith.ai. They really do a great job for us and we have zero complaints on anything. --- ### 24/7/365 Call Answering - Overall rating: 5/5 - Reviewer: Jared G. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great, the service is as advertised. They have improved my answer rate from below 50% to 99% which has resulted in more appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and reliable service.They have improved my answer rate from below 50% to 99% which has resulted in more appointments. #### Cons Smith.AI currently does not have an app that can be used for quick outbound calling requests or dashboard views. --- ### Reliable and Professional Call Support - Overall rating: 5/5 - Reviewer: Philomena H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve had a very positive experience with Smith.ai. Their service is reliable, professional, and has made it easier for our team to manage incoming calls and stay focused on our clients. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The professionalism and reliability. Smith.ai helps ensure our calls are answered promptly and handled professionally, even when our staff is busy or unavailable. #### Cons Sometimes the call handling can feel a little scripted, but overall the service is reliable and the team is responsive when adjustments are needed. --- Showing 1 - 10 of 49 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) ## Smith.ai Popular Comparisons [Salesforce Sales Cloud vs Smith.ai](https://www.softwareadvice.com/compare/2764-Salesforce/vs/146788-smith-ai/)[Zendesk Suite vs Smith.ai](https://www.softwareadvice.com/compare/26892-Zendesk/vs/146788-smith-ai/)[LiveChat vs Smith.ai](https://www.softwareadvice.com/help-desk/livechat-profile/vs/smith-ai/)[LiveAgent vs Smith.ai](https://www.softwareadvice.com/crm/liveagent-profile/vs/smith-ai/)[Milvus vs Smith.ai](https://www.softwareadvice.com/it-management/milvus-profile/vs/smith-ai/)[HelpDesk vs Smith.ai](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/smith-ai/)[Tidio vs Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/vs/tidio-chat/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **4** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **3** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **1** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16476) Recently recommended **0** times Stuck Between Options? 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