--- title: "Smith.ai Software Reviews, Demo & Pricing - 2026" description: "Review of Smith.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/smith-ai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Smith.ai Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) # Smith.ai Review From $150/month Free version 3 plans Wondering if Smith.ai is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Smith.ai 4.9 [(46)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Pricing Starting at $150.00 flat rate per month ### About Smith.ai Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls. Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make o... utbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. All plans come with a 30-day money-back guarantee. Wondering if Smith.ai is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Smith.ai User Interface ## Popular Smith.ai Alternatives Main Product Smith.ai 4.9 [(46)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.81Value for money - 4.89Customer support - 4.85Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3058)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [charles](https://www.softwareadvice.com/mobile-marketing/charles-profile/) 4.4 [(21)](https://www.softwareadvice.com/mobile-marketing/charles-profile/#reviews) Ratings Breakdown - 4.29Ease of use - 4.33Value for money - 4.71Customer support - 4.19Functionality Pricing Starting at €349.00 per month Get Price Alternative Product [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) 4.2 [(537)](https://www.softwareadvice.com/crm/thryv-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.03Value for money - 4.24Customer support - 4.12Functionality Pricing Starting at $99.00 per month Get Price ## Smith.ai Pricing and Plans Starting price: $150.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - Appointment booking - Lead qualification - Custom FAQs - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Up to 10 custom intake questions Pro $150.00 flat rate, per month Plan includes: - Appointment booking - Lead qualification - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights Read More Enterprise Pricing available upon request Plan includes: - All the Essential - Email Support - Phone Support - Chat support - White-glove setup - Custom AI prompting by technical team - Unlimited custom integrations & workflows - Multi-location support and synchronization - Dedicated success manager Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Smith.ai Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Smith.ai A/B Testing Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Automated Responses Autoresponders Calendar Management Call Recording Campaign Management Canned Responses Chatbot Code-free Development Communication Management Contact Management Content Management Contextual Guidance Conversation Intelligence Conversion Tracking CRM Customer History Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Templates Dashboard Data Extraction Data Import/Export Data Security Data Visualization Drag & Drop Engagement Tracking Event Triggered Actions File Sharing For eCommerce For Sales/Marketing For Sales Teams/Organizations Geotargeting Human Handover Intent Recognition Knowledge Base Management Language Detection Lead Capture Lead Notifications Lead Qualification Lead Segmentation Lead Verification/Validation Live Chat Machine Learning Mobile Access Monitoring Multi-Campaign Multi-Channel Marketing Multi-Language Natural Language Processing Offline Form On-Demand Communications One-to-One Messaging Online Forms Performance Metrics Personalization Pipeline Management Pre-Configured Bot Predictive Analytics Prioritization Proactive Chat Product Recommendations Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Source Tracking Speech Recognition Support Ticket Management Task Automation Template Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Trend Analysis Workflow Automation Workflow Management ## Smith.ai Integrations Capsule Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Square Appointments Integration rated undefined from -1 review Lawcus Integration rated undefined from -1 review OnceHub Integration rated undefined from -1 review PracticePanther Legal Software Integration rated undefined from -1 review See all 66 integrations ## Smith.ai User Reviews ## Smith.ai customer ratings - Overall rating: 4.9/5 - Total reviews: 46 ### Rating distribution - 5 stars: 43 reviews (93%) - 4 stars: 2 reviews (4%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- ### Smith Ai for Law Firm - Overall rating: 5/5 - Reviewer: Ramon L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to use phone reps to accurately receive message on our behalf. #### Cons Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. --- ### Outstanding Option for CX Help - Overall rating: 5/5 - Reviewer: RJ N. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team has been helpful, responsive, and has helped with everything along the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. #### Cons It took some time to set up the Q&A portion initially, but it was well worth it. #### Reasons for switching to Smith.ai We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate. #### Vendor response Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads! Replied February 2021 --- ### Professional call handling with accurate lead intake - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I lead our marketing and intake teams at the Law Offices of R.F. Wittmeyer. We've been using smith.ai for our after hours call handling for years and we couldn't be happier with the quality of service they provide. They consistently do a great job for us and we highly recommend them to any organization looking for a quality extension to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our calls are always very professionally handled and details are captured accurately (a must when it comes to lead intake!). #### Cons There is nothing to dislike about smith.ai. They really do a great job for us and we have zero complaints on anything. --- ### I prefer a consistent person to answer the phone - Overall rating: 4/5 - Reviewer: Juanita H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received. #### Cons I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect. #### Reasons for choosing Smith.ai I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group #### Vendor response Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business! Replied May 2022 --- ### Reliable and Professional Call Support - Overall rating: 5/5 - Reviewer: Philomena H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve had a very positive experience with Smith.ai. Their service is reliable, professional, and has made it easier for our team to manage incoming calls and stay focused on our clients. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The professionalism and reliability. Smith.ai helps ensure our calls are answered promptly and handled professionally, even when our staff is busy or unavailable. #### Cons Sometimes the call handling can feel a little scripted, but overall the service is reliable and the team is responsive when adjustments are needed. --- ### 24/7/365 Call Answering - Overall rating: 5/5 - Reviewer: Jared G. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great, the service is as advertised. They have improved my answer rate from below 50% to 99% which has resulted in more appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and reliable service.They have improved my answer rate from below 50% to 99% which has resulted in more appointments. #### Cons Smith.AI currently does not have an app that can be used for quick outbound calling requests or dashboard views. --- ### Good Job Smith.AI - Overall rating: 5/5 - Reviewer: Craig D. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered They do a good job answering the phone and taking a message. Integrates with my software so that is an added bonus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Charge per call, not per minute. Clients do not realize it is an answering service because the agents are friendly. #### Cons Haven't had any issues. If there was ever any issue I send an email. The agents are quick to respond and fix it. --- ### Smith AI Saves the Day - Overall rating: 5/5 - Reviewer: Jose R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up. #### Cons There is nothing I do not enjoy about this company. Working with them has been great so far!!!!!!!!!! --- ### Don’t wait any longer - hire them ! - Overall rating: 5/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more! #### Cons Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more! #### Reasons for switching to Smith.ai I needed a company that could make outbound calls, schedule consultations while filling out my intake form, offer online chat and more! #### Vendor response Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities. Replied September 2020 --- ### Smith.ai is a client lead generating machine! - Overall rating: 5/5 - Reviewer: Neal C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors. #### Cons It needs an easier way to white label the service. #### Reasons for choosing Smith.ai The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself. #### Vendor response Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website. Replied September 2020 --- Showing 1 - 10 of 46 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) ## Smith.ai Popular Comparisons [Tidio vs Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/vs/tidio-chat/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **8** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **5** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16456) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6436) Recently recommended **0** times Stuck Between Options? 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