--- title: "Smith.ai AI Receptionist Software Reviews, Demo & Pricing - 2026" description: "Review of Smith.ai AI Receptionist Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/smith-ai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Lead Generation Software](https://www.softwareadvice.com/marketing/lead-generation-comparison/) / Smith.ai AI Receptionist Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) # Smith.ai AI Receptionist Review From $150/month Free version 3 plans Wondering if Smith.ai AI Receptionist is right for your organization? Our Lead Generation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Smith.ai AI Receptionist 4.9 [(49)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Pricing Starting at $150.00 flat rate per month ### About Smith.ai AI Receptionist Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls. Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make o... utbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. All plans come with a 30-day money-back guarantee. Do you work for Smith.ai AI Receptionist? [Manage this product listing](https://www.g2.com/products/smith-ai-ai-receptionist/claim_requests/new?auto=true) Wondering if Smith.ai AI Receptionist is right for your organization? Our Lead Generation Software selection experts can help you in 15 minutes or less. ## Smith.ai AI Receptionist User Interface ## Popular Smith.ai AI Receptionist Alternatives Main Product Smith.ai AI Receptionist 4.9 [(49)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.80Value for money - 4.88Customer support - 4.84Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price ## Smith.ai AI Receptionist Pricing and Plans Smith.ai AI Receptionist has three plans. Free is free. Pro is $150.00/mo billed monthly. Enterprise is custom-priced. Free version Free $0.00 Free forever This plan provides 25 calls. Free plan includes: - Appointment booking - Lead qualification - Custom FAQs - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Up to 10 custom intake questions Pro $150.00 flat rate, per month This plan tier offers 75-300 calls, with pricing based on call volume. Pro plan includes: - Appointment booking - Lead qualification - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Email Support - Phone Support - Chat support - Dedicated onboarding Enterprise Contact Vendor for Pricing Custom Enterprise plan includes: - All the Essential - Email Support - Phone Support - Chat support - White-glove setup - Custom AI prompting by technical team - Unlimited custom integrations & workflows - Multi-location support and synchronization - Dedicated success manager Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Smith.ai AI Receptionist pricing compare to alternatives? Smith.ai AI Receptionist's starting price is $150.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Smith.ai AI Receptionist4.9[(49)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) | $150.00 /mo | Not available | Available | 4.8 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | Smith.ai AI Receptionist4.9[(49)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) * * * Starting price $150.00 /mo Free trial Not available Free version Available Value For Money 4.8 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 ## Smith.ai AI Receptionist Features - Popular features found in Lead Generation Campaign Management CRM Data Import/Export Landing Pages/Web Forms Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation Pipeline Management Reporting & Statistics - More features of Smith.ai AI Receptionist Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation API Automated Routing Autoresponders Call Center Management Chatbot Collaboration Tools Conversation Intelligence Customer Portal Customer Segmentation Customizable Branding Customizable Fields Customizable speech Dashboard Data Extraction Data Security Data Storage Management Data Visualization Document Management Drag & Drop Email Management Encrypted communication For eCommerce For Sales Teams/Organizations Gamification Generative AI Inbox Management Interaction Tracking IVR Key Performance Indicators Knowledge Base Management Language Detection Live Chat Machine Learning Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Language Multiple Data Sources Multiple voice actions Natural Language Processing Performance Metrics Predictive Analytics Queue Management Real-Time Data Real-Time Monitoring Reporting/Analytics Role-Based Permissions Search/Filter Sentiment Analysis Service Level Agreement (SLA) Management Speech Recognition Speech Synthesis Support Ticket Management Surveys & Feedback Tagging Task Automation Third-Party Integrations Trend Analysis Video Chat Virtual Personal Assistant (VPA) Voice Recognition Workflow Automation ## Smith.ai AI Receptionist Integrations Capsule Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Square Appointments Integration rated undefined from -1 review Lawcus Integration rated undefined from -1 review OnceHub Integration rated undefined from -1 review PracticePanther Legal Software Integration rated undefined from -1 review See all 64 integrations ## Smith.ai AI Receptionist User Reviews ## Smith.ai AI Receptionist customer ratings - Overall rating: 4.9/5 - Total reviews: 49 ### Rating distribution - 5 stars: 45 reviews (92%) - 4 stars: 3 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- ### Positive rating - Overall rating: 5/5 - Reviewer: Trisha M. - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Smith.ai has been great. They’ve made it easier for our office to manage incoming calls and ensure clients are getting timely responses. The service has been dependable, the team is easy to communicate with, and they’ve been very accommodating when we’ve needed to make adjustments. It’s been a helpful addition to our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Smith.ai was how seamlessly the service integrated into our day-to-day operations. The team was professional, responsive, and reliable, and their ability to handle calls and client inquiries helped reduce interruptions for our office. I also appreciated how easy it was to communicate our preferences and have the service adapt to our specific needs. #### Cons Nothing! They fix technical problems quickly and let us know if their systems are down which is a rare. --- ### Reception service is a necessary evil for us, and they do a decent job - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had hoped to have more intake done, but unfortunately this necessary evil has just turned into a message-taking service by and large. I do imagine that they can help more mainstream areas of law better, but elder law is somewhat niche and a good majority of the receptionists don't firmly understand what we do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. #### Cons My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm, so I know when they don't ask the directed questions. --- ### Great Experience with Smith AI - Overall rating: 5/5 - Reviewer: Damon M. - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Smith.ai provides dependable 24/7 lead intake and seamless CRM integration, saving our team hours daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * **Seamless AI and Live Receptionist Hybrid:** Smith.ai combines fast AI screening with skilled human agents, ensuring callers get immediate attention and complex issues smoothly escalate to live support. * **24/7 Coverage:** Provides round-the-clock availability for phone calls, web chats, and texts so potential leads or client inquiries are never missed after hours or on weekends. * **Effective Lead Qualification & Scheduling:** Agents follow customized intake protocols, qualify prospective clients based on specific business rules, and directly book appointments onto connected calendars. * **Automatic Spam & Sales Call Blocking:** Blocks spam, sales pitches, and robocalls for free before they ever reach the team or incur costs. * **Integrations with Business Tools:** Connects directly with major CRM software (such as Clio, Salesforce, and HubSpot) and Zapier to log call notes, transcriptions, and contact details automatically. * **Predictable Per-Call Pricing:** Charges per call rather than per minute, preventing surprise costs on lengthy or complex customer interactions. #### Cons Occasional Inconsistencies in Agent Execution: Because calls are handled by shared human agents on rotation, response quality or adherence to specific scripts can occasionally vary from agent to agent. --- ### Great service and great ROI - Overall rating: 5/5 - Reviewer: Kimberly B. - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I’m very happy I invested in this service to create more time. The answering service handles a basic need. To answer missed calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of navigation, efficient with capturing potential clientele. I am happy with customer service if I have an issue, which is rare #### Cons I am not tech savvy so it’s a learning curve, but their team is patient and helpful in that process. --- ### Solid call answering service - Overall rating: 5/5 - Reviewer: Jared W. - Industry: Law Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered No complaints; easy set up, reliable performance that I can monitor, and a reasonable price for the value I receive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups #### Cons Struggles to accurately capture e-mail addresses from new callers, however, I have a work around to solve this problem --- ### Highly Recommend For Any Service Based Business - Overall rating: 5/5 - Reviewer: Doug N. - Industry: Law Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Highly recommend. Quick customer service. Low error rate. They make my leads and clients feel heard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 24/7 service. Real human being answering the phone. Quick customer service. Ability to meet with account manager quickly. #### Cons The price is getting up there, but they're answering one thousand calls a month for me and they continue to have the bandwidth to keep answering all of my incoming calls at any time. --- ### Good Job Smith.AI - Overall rating: 5/5 - Reviewer: Dameron F. - Industry: Legal Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered They do a good job answering the phone and taking a message. Integrates with my software so that is an added bonus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Charge per call, not per minute. Clients do not realize it is an answering service because the agents are friendly. #### Cons Haven't had any issues. If there was ever any issue I send an email. The agents are quick to respond and fix it. --- ### Very satisfied after 6 years - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent otherwise. They are available to always tweak the questions they ask my potential clients and the information they collect. They address issues quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been with Smith.ai for about a year now and I'm really impressed with them. I have been a solo attorney for nearly 26 years and never trusted anyone to answer my phones but me. But after missing some new client calls over the years, I got a recommendation to try Smith.ai. First of all, the set up was very easy. I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered, whether they are forwarded and even what exactly to say to the caller depending on whether they were new clients, returning clients, attorneys, courts, telemarketers, etc. They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to. Also, they can adjust their forwarding and answering depending the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient. I've also been really impressed with the quality of the answering. The person forwarding the call to me is polite, professional and well-spoken and gets the message across effectively. They will even relay a message back to the caller if I can't take a call. Then they immediately email or text me the caller's information including name, phone number, email address, message, etc., depending on what I ask them to get from the caller. Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email. Finally, they are extremely affordable for an answering service. I have attorney colleagues that pay much more for less personal and professional service. I really am impressed with Smith.ai. I recommend them for sure! #### Cons I went over my calling plan and they wanted me to buy a large block of calls in addition to my monthly plan, but the block was much larger than I needed and wouldn't be cost effective. They wouldn't work with me to allow me to buy a smaller block of calls at a more cost effective rate for my needs. --- ### Smith AI Saves the Day - Overall rating: 5/5 - Reviewer: Joseph R. - Industry: Law Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up. #### Cons There is nothing I do not enjoy about this company. Working with them has been great so far!!!!!!!!!! --- ### High quality virtual reception service with Dialpad integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our firm switched to Smith AI late last year, and it has been a great experience. They integrate seamlessly with Dialpad, and allow us to route incoming calls to the most appropriate individuals and employee groups at a level that is very personalized to our firm's needs. Our clients report that the receptionists are friendly and helpful. From an administrative perspective, all my inquiries and requests for support are addressed quickly, and our account representative is always available to help as needed. We have had several virtual reception services over the years, and Smith has been our most positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith AI provides high quality reception service to incoming callers, and takes detailed messages that allow our firm to provide better service. Messages are carefully routed based on the parameters provided by our firm and the ability to request callbacks or follow ups is also helpful. Customer service is responsive when we have issues or questions that need to be addressed, and pricing is comparable to other services we have used but Smith AI has provided a higher quality service. #### Cons My only complaint is the spam filter for callers is very tight, and people who should be put through sometimes end up getting blocked by the automated system. This is easy to resolve once it is caught, but it does require active and ongoing monitoring. --- Showing 1 - 10 of 49 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) ## Smith.ai AI Receptionist Popular Comparisons [Salesforce Sales Cloud vs Smith.ai AI Receptionist](https://www.softwareadvice.com/compare/2764-Salesforce/vs/146788-smith-ai/)[LiveChat vs Smith.ai AI Receptionist](https://www.softwareadvice.com/help-desk/livechat-profile/vs/smith-ai/)[Zendesk Suite vs Smith.ai AI Receptionist](https://www.softwareadvice.com/compare/26892-Zendesk/vs/146788-smith-ai/)[LiveAgent vs Smith.ai AI Receptionist](https://www.softwareadvice.com/crm/liveagent-profile/vs/smith-ai/)[Milvus vs Smith.ai AI Receptionist](https://www.softwareadvice.com/it-management/milvus-profile/vs/smith-ai/)[HelpDesk vs Smith.ai AI Receptionist](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/smith-ai/)[Tidio vs Smith.ai AI Receptionist](https://www.softwareadvice.com/marketing/smith-ai-profile/vs/tidio-chat/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) ## Other Top Recommended Lead Generation Software [Gather](https://www.softwareadvice.com/product/104580-Gather/) **4.8** (19) Recently recommended **5** times [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6262) Recently recommended **4** times [CASTANET](https://www.softwareadvice.com/marketing/castanet-profile/) **5.0** (4) Recently recommended **1** times [FloStack](https://www.softwareadvice.com/marketing/flostack-profile/) **0.0** (0) Recently recommended **1** times Stuck Between Options? 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