Smith.ai
Smith.ai
About Smith.ai
Awards and Recognition
Smith.ai Pricing
A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go Starter: $140 per month for 20 chats, $7 per additional chat. Basic: $300 per month for 50 chats, $6 per additional chat. Pro: $600 per month for 120 chats, $5 per additional chat. 1st CRM integration is free for all live chat service plans (Starter level and above) PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!
Starting price:
$140.00 per month
Free trial:
Not Available
Free version:
Available

Other Top Recommended Live Chat Software
Showing 1 - 5 of 28 reviews
Kyle
Verified reviewer
Company size: 2-10 employees
Industry: Legal Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
May 2020
Great support and easy setup
Pros
Setup was incredibly easy and the support to help do so was top notch.
Cons
There's no way to have local staff ran the chat box, only remote receptionists and bots.
Reasons for switching to Smith.ai
Better integration with my overall platform, better pricing, and overall better support.
Response from Smith.ai
Thanks for the review, Kyle! We're happy to hear your setup with us was easy!
Replied September 2020
RJ
Company size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
February 2021
Outstanding Option for CX Help
The team has been helpful, responsive, and has helped with everything along the way.
Pros
Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.
Cons
It took some time to set up the Q&A portion initially, but it was well worth it.
Reasons for switching to Smith.ai
We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate.
Response from Smith.ai
Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!
Replied February 2021
Juanita
Company size: 2-10 employees
Industry: Legal Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
April 2022
I prefer a consistent person to answer the phone
I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.
Pros
I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.
Cons
I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.
Reasons for choosing Smith.ai
I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group
Response from Smith.ai
Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business!
Replied May 2022
Dianna
Company size: 11-50 employees
Industry: Law Practice
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2022
Converting Our Website Traffic
They have been professional and helpful. Their agents are responsive to our clients and also to any changes we have requested.
Pros
Due to the quick responses from Smith.ai, visitors to our website are able to ask their questions and feel connected to our office from the outset.Therefore, our conversions have doubled.
Cons
The product was easy to install and is easy to use.
Response from Smith.ai
Thank you for your review, Dianna! We're happy to be handling live chat responses for your business!
Replied October 2022
Christine
Verified reviewer
Company size: 2-10 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2020
Don’t wait any longer - hire them !
Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.
Pros
Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!
Cons
Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!
Reasons for switching to Smith.ai
I needed a company that could make outbound calls, schedule consultations while filling out my intake form, offer online chat and more!
Response from Smith.ai
Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities.
Replied September 2020