Smith.ai

RATING:

4.93

(28)

About Smith.ai

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients. Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers follow up by text a...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Smith.ai Pricing

A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go Starter: $140 per month for 20 chats, $7 per additional chat. Basic: $300 per month for 50 chats, $6 per additional chat. Pro: $600 per month for 120 chats, $5 per additional chat. 1st CRM integration is free for all live chat service plans (Starter level and above) PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

Starting price: 

$140.00 per month

Free trial: 

Not Available

Free version: 

Available

Live staffed chat priced for every budget
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Smith.ai Reviews

Overall Rating

4.93

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Showing 1 - 5 of 28 reviews

User Profile

Kyle

Verified reviewer

Company size: 2-10 employees

Industry: Legal Services

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2020

Great support and easy setup

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Reasons for switching to Smith.ai

Better integration with my overall platform, better pricing, and overall better support.

Response from Smith.ai

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Replied September 2020

RJ

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2021

Outstanding Option for CX Help

The team has been helpful, responsive, and has helped with everything along the way.

Pros

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons

It took some time to set up the Q&A portion initially, but it was well worth it.

Reasons for switching to Smith.ai

We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate.

Response from Smith.ai

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

Replied February 2021

Juanita

Company size: 2-10 employees

Industry: Legal Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

I prefer a consistent person to answer the phone

I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

Pros

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Cons

I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.

Reasons for choosing Smith.ai

I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group

Response from Smith.ai

Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business!

Replied May 2022

Dianna

Company size: 11-50 employees

Industry: Law Practice

Time used: Less than 6 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Converting Our Website Traffic

They have been professional and helpful. Their agents are responsive to our clients and also to any changes we have requested.

Pros

Due to the quick responses from Smith.ai, visitors to our website are able to ask their questions and feel connected to our office from the outset.Therefore, our conversions have doubled.

Cons

The product was easy to install and is easy to use.

Response from Smith.ai

Thank you for your review, Dianna! We're happy to be handling live chat responses for your business!

Replied October 2022

User Profile

Christine

Verified reviewer

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

Don’t wait any longer - hire them !

Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

Pros

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Cons

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Reasons for switching to Smith.ai

I needed a company that could make outbound calls, schedule consultations while filling out my intake form, offer online chat and more!

Response from Smith.ai

Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities.

Replied September 2020

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