We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up. The customer service is exceptional.

The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The only thing we have in the form of a complaint (cuz there arent many) is the price.

Great team to work with. The product is also good and is moving in a good direction.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers.

The Teckst was quick with the setup. Teckst worked great with HelpScout.

I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.

It's super easy to get it installed and even easier to use. Super straightforward software with fast service if you have any questions or requests.

Easy set-up, simple to use, low cost, great customer support.

The integration into our current ticketing system has been great and allowed our team to seamlessly talk with our customers.

There is no self-service dashboard for admin actions.

Beautiful seamless integration with Zendesk. On-board in for the agents was equally easy.

It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.

It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable.

Easy to set up and scale. Great customer service and partnership.

The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis.

The technical team of engineers is also on top of investigating any time we have an inquiry. They also gave us early access to their Facebook Messenger solution, which works much like SMS does.

At low volumes, the per unit price can be a bit pricey given their pricing model.

Always helpful when we have questions or want to change something. Great data that is readily available and easy to action.

Connects seamlessly with our other communication channels. Easy to use by all of our agents.

There is still a lot of room for the product to grow. They are allowing for texting within salesforce and trying to mimic that is a difficult task.

I used text at 2 different on demand start up companies.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

US Dollar

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets.  


Teckst allows users to select and send messages from a pre-written message database. Customers can connect with their customer service providers via SMS/MMS, Facebook Messenger, WeChat and more. The conversation tag feature allows users to organize issues and track metrics.


Teckst helps users assign tickets to available agents. It marks active tickets with a bright blue dot to prevent agent overlap. It offers integration with Salesforce, Zendesk, Help Scout, Oracle Service Cloud, FreshDesk, SugarCRM and others.


Teckst is offered in a monthly subscription pricing option. Support is offered via email and over the phone. Other help options include white papers and FAQs.



LongDescription

Support Ticket Management

Shortcodes

Surveys & Feedback

Mass Texting

Transfers/Routing

Single Sign On

Communication Management

Customer Database

Call Center Management

Self Service Portal

Contact Management

Help Desk Management

Mobile Access

Proactive Chat

Mobile Keywords

Multi-Channel Communication

Queue Management

Social Media Integration

Workflow Management

Email Management

Website Integration

Activity Dashboard

Alerts/Notifications

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Search/Filter

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Teckst

In Person

Live Online

Webinars

Documentation

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


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