About Yellow Messenger

Trusted by over 100 enterprises, Yellow Messenger is a conversational AI platform that utilizes cognitive engagement technology to help businesses implement human-like chatbots across voice and text communication channels. With end-to-end conversation design and support for 90+ languages across text and voice channels, Yellow Messenger enhances the user experience for customers anywhere. Yellow Messanger includes a powerful NLP engine, sentiment analysis, feedback loops for global learning, contact center automation, role-based access controls, and plenty more. 

Yellow Messenger utilizes deep neural networks and natural language processing to understand text and voice inputs in over 90+ languages and reply with predictive responses and small ta...


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of Yellow Messenger

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

June 2020

Prafulla from ZestMoney

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

A perfect solution for operational efficiency

Pros

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Cons

Bit more features into the live chat agent dashboard and more focus on reports.

June 2020

Janani from JMR Infotech

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2020

Yellow Messenger Review

Pros

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often. Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

Cons

The platform gets updated often which is brilliant but if the developers could get notified about the updates & latest features, it would be helpful. Also, most of the Documentation seems incomplete.

June 2020

Kesav from JMR Infotech

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

June 2020

The perfect software for building the perfect Chat Bot

Pros

I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.

Cons

Keeping track of journey flow in the bot.

June 2020

Uma mageswari from Wipro

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Yellow messenger Chatbot training

Pros

Features and User interface are user friendly so it is easy to understand and use.

Cons

Structured way instructions or manual need to be provided to follow the steps. If possible sample journey required so that few things can be self explanatory.

June 2020

Mangesh from Asian Paints

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2020

end user friendly but unstable environment for developer

It is great experience of working with Yellow Messenger. Team is ready to work all the time. Very enthusiastic in taking new challenging used cases.

Pros

easy integration with portals. easy to implement use cases. guided workflows works smoothly. cloud solution and latest interface is amazing.

Cons

We will need inputs to increase the user foot fall. found it unstable at a time of coding. things configured didn't work and don't understand why is it not working even when everything is right. though guided flows are working fine, AI part find it missing.

Reasons for Choosing Yellow Messenger

no idea