About yellow.ai

Trusted by over 100 enterprises, Yellow Messenger is a conversational AI platform that utilizes cognitive engagement technology to help businesses implement human-like chatbots across voice and text communication channels. With end-to-end conversation design and support for 90+ languages across text and voice channels, Yellow Messenger enhances the user experience for customers anywhere. Yellow Messanger includes a powerful NLP engine, sentiment analysis, feedback loops for global learning, contact center automation, role-based access controls, and plenty more.

Yellow Messenger utilizes deep neural networks and natural language processing to understand text and voice inputs in over 90+ languages and reply with predictive responses and small ta...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of yellow.ai

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

June 2020

User Profile Picture

Prafulla from ZestMoney

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

A perfect solution for operational efficiency

Pros

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Cons

Bit more features into the live chat agent dashboard and more focus on reports.

August 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Platform that can fuel conversational commerce

Pros

Ease of setup, and good API support for integration.

Cons

Console design, analytics and the mobile platform can get better

Reasons for Choosing yellow.ai

Friendly team, responsiveness and accomodating for startup needs

June 2020

User Profile Picture

Kesav from JMR Infotech

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

June 2020

The perfect software for building the perfect Chat Bot

Pros

I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.

Cons

Keeping track of journey flow in the bot.

August 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Strong conversational AI product with excellent tech and support service.

The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.  

Pros

The product provided us with ease of integration with existing systems and with new systems. It is customisable as per our business requirement. The service provided by the team is excellent and they are available 24/7 to help us with any business challenges or tech issues.

Cons

The product doesn't provide ease of new journey creation or editing existing journeys. For any change in journey or communication it requires additional tech effort.

August 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2021

Chat Bot Platform for Professionals

Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.

Pros

Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data.

Cons

You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.

Reasons for Choosing yellow.ai

Reasonable price, good platform and quick support.

Reasons for Switching to yellow.ai

It had lots of restrictions in reporting and assigning.