Accessplanit review

I have been really impressed with the support provided by the AP team. If there is a system issue or something that I need help doing, the team rapidly get back to me and support me through each step of the process. They explain everything really well which means I develop a better understanding of the system and my confidence in using it increases. They are also all really friendly. Thank you!

Pros

Accessplanit has made our course administration run smoother. Time consuming tasks such as collating a register, liaising with delegates and manual processes have been removed, giving myself and my fellow colleagues time to focus on other more interesting projects at work.
The dashboard provides a great overview on booking numbers and other important info, and bulk editing participant lists, and the system sending out automatic certificates and surveys is fantastic and a real time saver.

Cons

I appreciate that Accessplanit is a course booking system however there are a few things that do frustrate me with the system. When a delegate searches on the system for courses, only ones with available dates will show. Whilst I understand the reasoning behind this, it means that the delegate misses out on seeing our full portfolio of courses, unless they were savvy enough to tick the small 'show courses with no dates' box.
We also currently run our own expression of interest list using (B)OS because there doesn't seem to be a sophisticated equivalent that we could use within AP. There is a waiting list for specific events but if a delegate can't make that date then there is no where to store their interest within the system.

FSI

Generally good - it has revolutionised our charity and the way it operates with increased automation. Great customer service, personable. Many of the teething problems we had around implementation have been resolved and a number of improvements have since been made for all customers in the back end

Pros

Great range of functionality with workflows, allowing for automation
Allows us to house our members and manage bookings within the same system.

Allows potential for discount schemes and e-learning that will facilitate our learning programme to grow.

Cons

Can be slower than other apps when internet bandwidth is below standard.
Shopping basket could be/look slightly slicker
Issue around user with 'individual' permissions not being able to book on behalf of others.
Issue around integration between paypal/API - sometimes reporting around invoices/transactions not correct in paypal.

Accessplanit assisted us in a professional and diligent manner from the very start of our project.

time saving, better service to clients and increase in business performance and output

Pros

The ability to complete tasks in a quick and easy process contained within a single system has been invaluable in increasing our business performance and outputs. The flexibility and options now available to our clients has enabled us to provide a more flexible and user friendly environment for them.

Cons

Certain aspects of functionality are not as easy to use as others and there is a need to understand the relationship of the data in order to do some things, however once this is understood and the process followed the issue is no longer relevant.

Daily User

Automation of booking processes for our courses. Sending automated emails to course delegates. Advertising courses on our website through the platform.

Pros

It's easy to use once you are clear of the functions you need to use, and the support team are very responsive and happy to help if you have any issues or just want to know the capabilities of the software based on an internal problem you want to solve or if you want to have an existing manual process automated via API.

Cons

Some of the language used in the functions could be easier to understand.

Happy user!

Really good now its all up and running and we have most features in place. Looking forward to exploring and using more of its functionality.

Pros

The substantial difference it has made in streamlining processes and working more efficiently allowing booking bookings to me made. Reporting and having all course information in one place.

Cons

The time it took to implement the old system and then having to switch over and redo things eg. transferring elements to workflows. Hard to fit into current workload etc.

AccessPlanit Review

Administration time was reduced when we took on this software.

Pros

This software brought all of our user's training history and schedules into a single space. Users can search for and book all of the necessary training requirements in one place. Online training can be completed here too!

Cons

There are some inconsistencies in the searchability of some enquiries.

It is a really easy system to use and great functionality overall

Accurate data and scheduling along with good workflows.

Pros

I like pretty much everything and it is very easy to work out where you are with your training programme/schedule at a glance or if some one has a query it is easy to get an answer because all the information is in one place

Cons

The evaluations/surveys could be easier to use. These feel a bit clunky when trying to report on a course or if you are doing summative reports.

Accessplanit review for Speak First

Pros

I like how easy it is too use. Easily accessible and easy to learn.
I like how organised the system is.

Cons

I think it can be quite slow sometimes.
Can't search by our client names, only by course names. But this could be something i haven't yet worked out.

I find AccessPlanit easy to use as it is very user friendly.

It makes my job so much easier when looking for information.

Pros

It's data storage capabilities allow easy referencing and reporting to enable KPI data to be kept, tracked and updated regularly

Cons

Some useful areas are still under development which would make dual processes within our organisation not necessary eg: direct text and email facilities

The experience has been good. Site is user friendly. More than one way to finding things on there.

Pros

The user friendliness of the site. The many options that is given to finding information. I like the calendar feature which gives all the information that is needed. ie course name, venue, cost and delegate names etc

Cons

Not being able to search for invoices when they give us the invoice numbers starting with 5xxxx. It maybe that it is only accessible to the finance team to view. However if we are only given access to view that will be helpful. We can further help the customer with their query and not have to pass the query on.