New to accessplanit and enjoying it so far

Very smooth - access to the sand box was given a few weeks back and we've been encouraged to play around with it and find our way round the system. The 3 conference calls/webinars I've sat in on have been good but are probably a bit too content-heave for 90 minute sessions - having less content in the allocated time would work better as we skipped a few exercises due to time constraints.

Pros

The team have built exactly what we've asked for so accessplanit will allow us to move away from 3 different systems we currently use and use one streamlined provider with everything all in the same place which is not only far more convenient but will also save so much time!

Cons

I've only played around in the sand box so far, not the real system so I'm not really in the best position to judge this and critique it negatively so far.

Improving efficiency

For a small company AP were very effective in getting us up and running quickly with this software, and good at coaching us through the initial set-up. We had a difficult transition period when the legacy system was switched to the new system, but they were eventually able to give us the support we needed. AP have some very useful hints, tips and 'help' information and are fairly good at letting us know about software releases and glitches.

Pros

It has extended our automated functionality, allowing us to communicate more efficiently with our customers and save valuable administrative time

Cons

Have still not got the hang of the easiest way to achieve financial reporting for my company - the finance data slicing could be improved Integration with other systems has not worked so far

Easy Usage of Access Planit

Overall I am pleased with the software, it helps me greatly in my day to day job.

Pros

I find it quite easy to navigate and very user friendly. The filters mean searches are more efficient.

Cons

Sometimes it can crash which can slow things down but all in all its pretty good.

Accessplanit LMS

Generally very good. The product meets its requirements and has been working well for us for a number of years now

Pros

Quite comprehensive in its offering, lots of modules and the support desk is top class.

Cons

Looks slightly dated against some of its competitiors. Needs to diversify into gamification, badges etc.

Fairly Good System For Simple Businesses

Communication could be improved. When they identify a fault, sometimes we are left to find this our ourselves. Overall, the system is good. But as we have quite a complicated range of products in our business it is not as easy to apply the system to this.

Pros

The ability to have a tidy database where all users/companies are assigned to groups.

Cons

Over the three years plus that we have had the software, our Account Manager has been great. However, I have mixed reviews regarding customer support. Whilst always very prompt to respond, sometimes it seems that they do not know the system very well.