Accord ranks #1 in support, price, and functionality!

My company first began our investigation into various Learning Management Systems a little over a year ago. After an initial introduction to Accord through Capterra, we quickly narrowed down our selections. Accord LMS remained our number one choice until we were ready to finalize the purchase. Though this was a lengthy process on my own company's end (approx. 12 months), our representative Mary Beth was nothing short of amazing as she remained patient, supportive, and enthusiastic. Mary Beth was always on hand to provide updates, answer questions, and consistently connect us to Solutions Engineers to provide insight into features of Accord that best benefited our company. We have been using Accord now for 6 months and have no complaints. Accord ranks #1 in support, price, and functionality in the world of LMS! Many thanks for the continued support!

Pros

Since we are utilizing Accord to connect various independent distributors, Accord's ability to provide Admin capabilities for over 40+ individuals is unmatched. The organization of levels of employees, as well as automatic reports sent to management is easy to understand and extremely effective.

Cons

Thus far, nothing to report

Accord LMS: Flexible, Valuable and Reliable.

Pros

Our client company licensed the Accord LMS several years ago to train temporary employees. The courses we implemented guide the employees to understand the business model, consider specific aspects of their new role, and train them to interact with the business system. Some of the content in the courses is confidential, and the Accord implementation helps to limit access to that content by limiting enrollment based on security roles. Courses are designed using the SCORM standard, which allows course development to be done independent of the LMS. The courses have loaded and interacted with Accord very well, correctly reporting quiz scores and completion status. Accord has been a very stabile product, requiring very little administrative attention. Our version of the product has a limit on the number of active learners, so we have had to monitor our usage and either limit the number of learners or adjust the license to fit our needs. We have directed several special requests to the sales department with regard to licensing, and each time they have accommodated our needs. We have found them a good partner to work with. We have kept the software on a maintenance contract throughout, and have generally found this to be a good value. While service requests have been minimal, there have been some key times during software upgrades where we have placed service requests. These were answered quickly and our issues were resolved. The cost of the maintenance contract has increased sharply, and this has caused us some concern. In summary, we have found the Accord LMS system to be flexible, valuable and reliable.

Cons

We were recently surprised by a significant increase in the maintenance contract cost.

Accord - Nearly there, but not quite

We reviewed this LMS along with four other systems. Accord was very competitive with Cornerstone in many features, but lacked in some very important ways. One of the features we found lacking is the ability to book several classrooms at once in multiple offices and have them act as one event. We do a lot of firm wide instruction and need to be able to book one event in many locations. The people at Accord said they would work on that feature if we would pay for it. That was not acceptable.

Pros

Accord LMS is very easy to navigate. The look and feel is really nice and gives the appearance of a professional system. The reporting tools are good and allow a level of customization. Their sales guy we worked with was very good and fed us all the information we needed in a timely fashion.

Cons

The biggest deal-breaker for us was the inability to book many conference rooms across our firm for one single event. We loved the rest of the product.

Review of Accord LMS

Pros

AccordLMS provides all of the expected LMS capabilities. The installation and upgrade of this product is simple. The administration is easy, customization is good, and the customer service is excellent. The eCommerce piece is robust and the system allows for multiple portals sharing courses from master to child. The system allows for free access (such as for internal training) as well as purchased access (for external sales, either individual or subscription).

Cons

One client that I worked with had too many sub-folders for their courses, and this caused performance issues (this may have been addressed in latest release). Also, if you need detailed quiz reporting (down to the individual question and answer level) you must build your assessments with Articulate, as AccordLMS has custom code to extract their reporting details.

I am impressed with Accord's robust LMS

Pros

We are still in the implementation phase with Accord and the support has been top-notch. Accord offers many features at a very reasonable cost. The Accord system included everything we were looking for in the way of features such as branding and customization capability, ease of administration, certification tracking, ILT support, virtual classroom, extended enterprise capability, a strong compliance aspect, resource upload ease, a community aspect, gamification and so much more--right out of the box! After months of research, and several months of actually using the Accord system, I would highly recommend Accord to any company looking to implement a new Learning Management System.

Cons

So far there have been no dislikes. Both sales and support have been extremely responsive to our needs. We are a small company with rapid growth and needed a company that could keep up with our growth. Accord has been able to do that.