Administrate Software


34 reviews(4.0/5)
34 reviews(4.0/5)

Administrate is a cloud-based learning management system (LMS) designed for businesses of all sizes. Key features include learning management, SCORM compliance, mobile learning and certification management.

Administrate features a portal that allows trainers to build their courses using default templates. The portal also allows trainers to deliver different types of training material such as videos, PDFs and Word documents and conduct virtual classroom sessions.

The solution also features a student portal, which allows students to view their learning tracks and events by signing into the portal.

Administrate features student progress monitoring, which allows users to prepare LMS progress, student activity logs and student history reports.

The solution offers REST API, which allows users to build e-commerce websites by integrating data from the Administrate LMS and customer relationship management databases. This ensures that when a course or event registration is added, it reflects on the product website in real-time.

Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Administrate

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  • Fiona from West Highland College UHI

    Number of employees: 51-200 employees

    September 2018

    Help is at hand with Administrate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Before I used Administrate everything was on a scrap of paper, separate emails, pin boards and spreadsheets, I had too much to do and not enough time and no efficient system to organise my business. The benefits are that I have more time to speak to my customers, and planning new developments.

    Pros

    It is intuitive and easy to use, visual and logical, but not everyone's brain process things in the same way. Everything is in one place and available from anywhere in the world if you have internet access.

    Cons

    The reporting system warps my brain, it is a very powerful tool but can be frustrating to get out of it what you need

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tammie from The Business Resource Centre

    Number of employees: 2-10 employees

    September 2018

    Love this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything in one place...do not have to go to several spreadsheets and several different programs in order to administer an event! Love love love it.

    Pros

    Ease of use, simple to use, all info in one place.

    Cons

    Some features that we currently use are not included in this software, but they are very open to suggestions and do try to incorporate them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jo from AMS

    Number of employees: 11-50 employees

    September 2018

    Using Administrate in a New Zealand Training Environment

    Ease-of-use
    Functionality
    Quality
    Support

    Without question the customer service and account management is the jewel in the Administrate crown. I have worked with many software providers over the years and the team at ADM bring my personal customer experience to a new level. The team think outside the square, problem solve at a high level and are always transparent in their dealings with me. The fact that we have made such huge progress in the past 10 months is down to the relationship that has been built between our organisation and our Account Team at Adminstrate (Team Highlander).

    Pros

    Definitely it's ease of use. The software is reasonably intuitive and links information together in a meaningful way. It has changed the way we do business with our customers and we are now able to provide a far superior level of customer service. As the data in the system builds the reports we can build from Administrate are helping us make better business decisions and become proactive rather than reactive.

    Cons

    Being on the other side of the world and being the first country in the world to see the new day, we do experience challenges around time and date stamping. The ADM team have been working on this within the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Angelo from Future Environment Designs, Inc.

    Number of employees: 2-10 employees

    September 2018

    Administrate enhances the learning experience of our clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Administrate has allowed us to develop courses & offerings to enhance the learning experience of our clients and hence increase the number of attendees who use our services.

    Pros

    Helps me automate many processes to keep in touch with clients and provide them with reminders to take a course or reminders to attend courses. Gave us the ability for online ordering. Gave us the ability to enhance the course offerings and offer online courses.

    Cons

    The financial and invoicing does not work with my setup.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    Manager, Global Delivery Operations

    Ease-of-use
    Functionality
    Quality
    Support

    I've worked with Administrate since 2014 and they have revolutionised our training business. We have been able to extend our global reach and hit our ever growing targets.

    Pros

    Their customer support is excellent. Our account manager is even better, he knows how our business works inside and out. And the system itself is very intuitive and easy to use.

    Cons

    There were a few operational features that were removed in their update, but we are working to resolve this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gill from TPC Leadership

    June 2018

    A good all-rounder for CRM, Sales Tracking, Training Administration and LMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system works best for our Open (Public) Programmes - where the dates and prices and course content are known and published in advance. Our Open Programmes team loves the software.

    I like the ability to track an opportunity from beginning to end and link it to the training event that arises from winning the sale. It enables me to have a complete view of everything in our pipeline through to all events we are running.

    I like that it is a single piece of software that pretty much covers everything you need to run a training company.

    The reporting is good although it's not possible to do analytical reporting e.g. "how many proposals are in progress?" is not possible.

    Cons

    The software is not so good for bespoke programmes that are run for clients. We tend to use the system minimally for event scheduling and keep most data on a separate spreadsheet. The financial reporting and tracking doesn't work for our company as it doesn't easily support invoicing and tracking at session(workshop) level, only at event level. This might not be an issue for most training companies but for us it is, as we run multi-workshop events for our clients and bill as we go.

    There is also a lack of control for different users with different roles. The inability to differentiate who has access to certain areas of the control panel means that everyone in our company has to have full access to all functions within the software. It's not an issue in our small company but I could see that it could be for others.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Peter from Dramatic Training Solutions

    November 2017

    very very very bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    none

    Cons

    in my opinion its dated , complicated , ugly and full of bugs
    I started out in 2012 with a system that was a complete solution to running my training business, first the acconting module was removed and my subscription trippled , phone support was removed, then i was forced to pay for funtionality I didnt use and the price was increased by 150%.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Germaine from Rocaumbert

    Specialty: Other

    Number of employees: 11-50 employees

    October 2017

    Administrate

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    It wasn't bad!

    Pros

    The Customer Service has been exceptionally helpful. It is rare that you get a response quick from a customer service system. There is no long wait and all reps are extremely helpful.

    Cons

    As a small start up company it can be difficult to set up. It seems dated by the looks of the modules and menu. Often I found the system operating slowly on a brand new computer. I think it would more beneficial to purchase separate online training sessions from Administrate when initially learning the system. Sometimes learning the entire system at once can be overwhelming.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brian from Kelvin TOP-SET

    August 2017

    Smooth transition between old and new system. All achieved on time and with very few problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to navigate. Reports easy to create and can drill down for further detail.
    Great to be able to see all the financial information and monitor how sales opportunities are progressing

    Cons

    Very little.
    Searching for individual data is a bit slow but we are informed that faster searching is coming soon.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Administrate, administrate

    August 2017

    Hello Brian, We're delighted to hear that you're getting a lot out of Administrate! If there's anything more we can do for you, please don't hesitate to get in touch! Thanks! Administrate

  • Thalia from eLearning For You

    Number of employees: 51-200 employees

    December 2016

    Great CRM system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are still implementing the use of this CRM and have found it to be user-friendly and very functional. The support to implement the CRM is brilliant and Administrate are always available to help.

    Pros

    Tailored towards Training Companies

    Cons

    Trying to merge our current systems over when private events cannot be imported is a nightmare!

    Review Source: Capterra
  • Adam from GTA University Centre

    Number of employees: 11-50 employees

    December 2016

    Hi Love the administrate platform and continue to find out the system is capable of so many funtions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system works well for our CRM and booking system and allows us to set up as many triggers as we need to save admin time in advance. Love finding out more functionality with experienced gained. l

    Pros

    Easy to use and navigate

    Cons

    sometimes throws you out of system when refreshing

    Review Source: Capterra
  • A from CA LGMA

    December 2016

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Administrate has solved so many problems for us, and eliminated several tedious tasks. The support team is very helpful and is constantly updating the software. I'd definitely recommend checking it out!

    Review Source: Capterra
  • Angelo from Future Environment Designs Inc.

    Number of employees: 2-10 employees

    December 2016

    Training Program for Trainers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program gives us the opportunity to better serve our clients & potentially increase the services we can provide our clients.

    Pros

    The ability to increase the services we can offer our clients.

    Cons

    Alot of preparation is required to make sure the program can do all it is capable of doing.

    Review Source: Capterra
  • Verified Reviewer

    June 2016

    Internal application (training scheduling) for 300+ employees in a start up company.

    Ease-of-use
    Quality
    Support
    Value for Money

    We required a software package which would schedule internal training only and track completion for our start-up company. Our Training Department looked at established scheduling platforms such as MS Project, and a few custom platforms before selecting Administrate based on cost, support and functionality.

    Pros

    Support: Excellent support from set up to execution. Weekly teleconference meetings worked best for us to achieve competency using the software - loading, scheduling, tracking, and reporting. We made a few emergency calls/emails, which were addressed in an acceptable time frame.
    Administrate Customer Success Team: constantly working on upgrades & fixing bugs/deficiencies.
    Administrate E-Learning: When stuck on an Administrate process, their training modules are always available for reference.

    Cons

    The software can be difficult to use until you reach a level of competency. (My advice is to select a couple of key individuals to own the software from implementation to execution.)
    We scheduled our employees into each event, which took more time than we anticipated. (Administrate has added a bulk load option which should speed up this process.)

    Review Source: GetApp
  • Kevin from ForgeRock

    Number of employees: 201-500 employees

    June 2016

    Training Management done right

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We implemented Administrate in order to replace the google sheets based approach that we had been using to run our global training business. Administrate did this very successfully and allowed us to understand the metrics around our business. It has enabled us to develop the business without having to recruit staff to do simple tasks such as adding students.

    Pros

    The reporting engine in Administrate is outstanding. It is training focused so reports on the measures that are important to me as the head of the global training business. The integrated LMS is simple but flexible and coupled with a good authoring tool can be deployed very simply. The most important aspect of Administrate is the REST API which we have used to build an entirely bespoke booking system that integrates tightly with our other core SaaS tools giving a single coherent view to our customers.

    Cons

    The financial module is in need of an update - which is coming. A lot of templates have to be re-entered each time as there are no copy functions within the platform which is a drawback when building a lot of courses. The pace of developing the platform is slow though. Something that is being worked on could be much faster. In some areas Administrate is falling behind newer platforms.

    Review Source: Capterra
  • Kevin from ForgeRock

    Number of employees: 201-500 employees

    June 2016

    Training Management done right

    Ease-of-use
    Quality
    Support
    Value for Money

    We implemented Administrate in order to replace the google sheets based approach that we had been using to run our global training business. Administrate did this very successfully and allowed us to understand the metrics around our business. It has enabled us to develop the business without having to recruit staff to do simple tasks such as adding students,

    Pros

    The reporting engine in Administrate is outstanding. It is training focused so reports on the measures that are important to me as the head of the global training business. The integrated LMS is simple but flexible and coupled with a good authoring tool can be deployed very simply.

    The most important aspect of Administrate is the REST API which we have used to build an entirely bespoke booking system that integrates tightly with our other core SaaS tools giving a single coherent view to our customers.

    Cons

    The financial module is in need of an update - which is coming. A lot of templates have to be re-entered each time as there are no copy functions within the platform which is a drawback when building a lot of courses. The pace of developing the platform is slow though. Something that is being worked on could be much faster. In some areas Administrate is falling behind newer platforms.

    Review Source: GetApp
  • Andrew from e-testing

    May 2016

    Non Intuitive, slow and difficult to setup.

    Ease-of-use
    Quality
    Support

    We run a small training business and we thought this software would be a good match for our requirements to display courses and automate the booking process for delegates. It took a long time to set it up, the process of setting up courses does not flow well and the UI is slow. The system has evolved over time which means the help does not match the functionality and that some functions although present, no longer work. There is a dated feel to the interface which does not fit with today's expectations for quality software, easy to use out of the box. email notifications were only possible in plain text which did not look good. The courses display looks good, but is only possible at the bottom of a course page, and the following pages to capture delegate details do not look good. There is no contract (beyond a month at a time) but this is because once you have spent so much time setting it all up, you are unlikely to want to cancel. We did try hard to get it working but abandoned it as it would have been likely to affect bookings. We had several support issues while trying to get it up and running, most of which took a long time to resolve.

    Review Source: Capterra

    Response: Administrate, administrate

    December 2016

    Response Updated: 19th December 2016. We're sorry for your experience. We grew very quickly in 2015/2016 including the quintupling of our engineering team to make sure we have up to date product for both SMB and enterprise level organisations. It sounds like you joined us during some significant updates and we didn¿t handle that transition for you appropriately as a brand new customer. Also, our platform is designed to be configurable for small and large scale operations and it sounds like we dropped the ball on advising you of the most appropriate level of implementation or professional services needed for your organisation. We apologise! Finally, because training companies are all shapes and sizes, we do our best to determine if we are a good fit for prospective customers during the sales process. We are sorry we were unable to meet your needs and you felt like we wasted your time. Of course, we wish you the best of luck in the future! The Administrate Team

  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2016

    Non Intuitive, dated feel to the slow UI, complicated to setup and run

    Ease-of-use
    Quality
    Support
    Value for Money

    We wanted Administrate to replace an existing booking system online, where customers could browse a selection of courses, book online and interact with date and location searching from our site, along with some level of automation for joining instructions and invoicing.

    Pros

    The best thing about the product is the way the courses are displayed to the customer, enabling them to sort by location, course, date easily in order to select the course and session they are looking for. It's not amazing and we needed to customize it quite heavily before we could use it, but it looked better than what we had, or so we thought initially. This is despite it not being possible to put the dates and locations anywhere else but right at the bottom of a course page. We then embarked on a lengthy setup process for the next 5 months to try and get it setup for our needs.

    Cons

    We were initially interested in trialing the software, which we did (for free) but Administrate would not give enough support for us to properly evaluate without signing up, and suggested we opt for a paid version so we could benefit from their support, which we did. We were assigned an implementation manager, who ran a number of calls with us over several weeks for us to get our data in, so we could try out the system.

    First point is that the software is complicated - it is not obvious how it works at all, and you need support to carry out basic tasks until you learn how to use it. You are encouraged to look at the documentation online, or via the help facility but these were very often out of date, yes - really. The system has a cobbled together feel and has obviously had changes stacked upon changes over the years, which means there are options that are still there but that don't work (for example delete event) and other options that are hidden under several layers of forms which are not at all obvious. We had a range of problems getting various elements of this software setup: email integration took 2 weeks, back and forth with their support team, which was eventually resolved as they had not verified our url, despite swearing blind they had. The communication triggers are complex, they do not allow you to test them without actually assigning delegates to courses (and getting billed) and all emails sent by the system are in plain text - this could be changed and just did not look professional. When a course is selected too, the pages where users enter their details look like really basic HTML pages from the 90's - it does not look right compared to today's slick styles on the web that people have come to expect. The system also allows you to specify custom url's, so that SEO would still be optimized for course pages already on the web. We spent another 2 weeks trying to get these to work with their support team, having anything other than the default name would result in all the copy disappearing from the main courses page. Part of the delays were down to the right people not being available - knowledge of the whole system is concentrated among a few key individuals and if they are not around, be prepared to wait.

    The interface is slow and laggy - which frustrates even further when you are trying to setup lots of data. We discovered that if a delegate changes the course they are booked on to, that we would be charged twice and there was no way around it. Administrate were inflexible and most people (not all) unhelpful, we did complain but there was very little interest. We really tried to make this software work, being an IT company, for us but in the end, we believed that despite the time we had put in, we did not have confidence in this product and will be looking elsewhere. It is very frustrating paying good money for bad software; in a final email from one of their directors, we were advised that 'adopting a new system comes both with new functionality and new limitations.' We realised this but just wanted the new functionality to work.

    Review Source: GetApp

    Response: Administrate LTD, administrate

    May 2016

    Thanks for your feedback via this review, we'll certainly take it all on-board. We're sorry that Administrate did not prove to be the solution you required. During our implementation process, our team offered you a high-level of support (totalling 12+ hours of time) with the aim of ensuring Administrate would deliver what was required. It became clear during this process that we were not the right fit for your organisation and your needs. We offer free implementation support to all Administrate customers as each has different problems they're looking to solve and we want to help as much as possible to be the solution to them. All the best for the future, The Administrate Team

  • Sarah from C&C Training Ltd

    Number of employees: 2-10 employees

    July 2014

    Administrate is so useful!

    Quality
    Support
    N/A

    C&C Training Ltd has used Administrate for just over two years now. It is so useful in our everyday business and saves the company so much valuable time. At C&C Training Ltd, we use administrate as a complete source of reference so every member of staff has course information (from delegate attendance to payment details) and company contacts at their fingertips. Administrate is very good value for money - taking into account all it has to offer C&C Training Ltd as a busy, popular training company.

    Review Source: GetApp
  • Blake from Optimus Sourcing Ltd

    July 2014

    Helping to make organising training easier

    Ease-of-use
    Quality
    Support

    Administrate is very easy to set up, and navigate round. It centralises information and helped us move away from a clunky database and spreadsheets. Being online helps us access information regardless of where we are and adding and removing users is very straight forward. I like that they are continually improving the offering which is good to see. One example is the reporting function which for a while was not good enough however recent improvements have enabled us to produce better reports. This is a good piece of training software at a value for money price and with excellent customer service.

    Review Source: Capterra
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