About Cornerstone LMS

Cornerstone OnDemand is a cloud-based performance management solution. It enables users to recruit talent, customize learning initiatives, generate compliance reports, prepare high performers for succession and more.

Cornerstone can also be integrated with a variety of HRMS/HRIS and ERP solutions. Users can track applicants to identify their best sources of talent, initiate and automate the hiring process, manage interviews and customize onboarding plans.

Cornerstone also comes with a library of training courses that employees can browse and that managers can assign as-needed. A succession dashboard displays the skills, potential and performance of employees, which helps managers identify colleagues who are ready to take ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

158 Reviews of Cornerstone LMS

Average User Ratings

Overall

4.12 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(61)

61

4 stars

(53)

53

3 stars

(15)

15

2 stars

(6)

6

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 158 results

September 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

An excellent way to organize and provide employee training.

We have used the Learning module for a few years and added in the performance and recruiting modules. My focus is on the Learning and Core modules.

Pros

There is so much we can do to improve our employee education / training with the system.

Cons

We are not using the software to it's full extent so there is a lot of clean up to do. We are also part of a larger corporation so I'm not able to use some of the new features without assistance from the lead organization.

Reasons for Choosing Cornerstone LMS

This decision was made by our parent corporation.

Reasons for Switching to Cornerstone LMS

2014 maybe - a few years ago.

February 2021

Darlene from Kaleida Health

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2021

CSOD - Access your learning anywhere/anytime!

Overall, we are very pleased with our selection and have no plans of leaving this application any time soon. We just resigned for another 5 years, so that speaks volumes to our confidence level with this product.

Pros

We have found that our users required no training to be able to use the Cornerstone software successfully. Given that we have 10,000 employees, this was a key deciding factor when we signed on.

Cons

There’s always going to be small issues that may be frustrating. The one thing that we found is that their customer service/support central is more than adequately prepared to handle anything that comes up.

Reasons for Choosing Cornerstone LMS

The main deciding factor was the fact that CSOD is constantly investing into their application. Each year, they put out a roadmap of new features, and have a quarterly update that keeps our application current and constantly improved.

Reasons for Switching to Cornerstone LMS

Our product was sunsetted and we decided it was a good time to put out an RFP and see what other vendors had to offer.

December 2020

Johann from Invitation Homes

Company Size: 1,001-5,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2020

Simply Awful

Absolutely awful, once you sign that contract no one responds to you in a timeline manner. You get a lot of "that is how the system is built, can't help you" answers. They have a great sales team and awful everything else.

Pros

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Cons

Where to start? Here are just a few highlights: - The worst customer service I'd ever experience working with a vendor. - They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority. - When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless. -If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation." - Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do. - If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings. - They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

January 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2021

Trainings

Pros

The SW well-organized: it provides a complete system trainings, each employee has different training program

Cons

Technical issues, sometimes it is impossible to complete a course due to browser support issues/defects

November 2019

Keithia from Dignity Health

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

November 2019

Cornerstone LMS not great for complicated builds

My experience is both good and bad. Good in that I have gotten used to the way the product works and can maneuver well. Bad in that its tedious work and there are areas where streamlining is needed.

Pros

Cornerstone was an improvement over the LMS platforms we were using 5 years ago. It handles large amounts of learning objects and dynamic assignments well if its simple. It doesn't like complicated assignments. The system works well with a simple set of learning objects assigned to a simple group with a due date. If you need to build a complicated group (one with many parameters), it may not work as well. Also the removal of items is a challenge when you are removing from a large number of transcripts.

Cons

the administration of cornerstone is not straight forward. There are a lot of nuances that come up when you are completing various activities. There is also the inconsistencies with various screens throughout. In some areas you can click check all or uncheck all to select multiple objects. In other areas you cannot and have to click individually, which is time consuming.

Reasons for Choosing Cornerstone LMS

Cornerstone presented an impressive list of features including automation.

Reasons for Switching to Cornerstone LMS

Company had expanded number of users. We wanted a standardized system.