Firmwater is a cloud-based learning management system (LMS) that is specifically designed for training companies. It allows training companies to organize, distribute, track and report on their content across clients. 

Users can manage multiple clients from a single interface and set up clients with the necessary library access, branding, settings and content. 

Firmwater also enables users to design online stores to sell courses. Clients can have multiple selling models including individual courses, course packages or memberships. It is able to support single seat (B2C) and multiple seat (B2B) purchase scenarios.

Firmwater is also SCORM compliant which allows users to utilize a variety of content-authoring tools. The advanced reporting feature let users keep track of all training activities in real-time.

Online store
Online store

Online store

Course participant interface

Course participant interface

Manage clients

Manage clients

Course mobile view

Course mobile view

Participant tracking

Participant tracking

Participant sign-up

Participant sign-up

Supported Operating System(s):

Web browser (OS agnostic)



51 Reviews of Firmwater

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 51 reviews

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Bradley from Children in the Middle

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Awesome!!!

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pros

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons

Not a durn thing so far :), super easy and I am learning new things all the time.

Review Source: Capterra

Susie from Vision Ease

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Outstanding customer support - Kinda goes above and beyond

Pros

Firmwater is intuitive and easy to manage. What I've been most impressed with is their customer support. Over the past few weeks, I've reached out to our support personal several times. Not only has she helped me work through things with above and beyond Firmwater - helping me troubleshoot files and find answers.

Cons

I don't have a ton of experience working with the software yet. Everything I have worked wiht has been very easy to understand.

Review Source: Capterra

Response: Firmwater, Firmwater

March 2018

Hi Susie, thank you for this fantastic review. We do pride ourselves on our Customer Support and are very glad to have Kinda Nehlawi as part of our Customer Success Team. We are looking forward to working with you as you get to know the LMS.

Patty from Between Two Homes, LLC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2017

It took a little while to learn it but now it's very easy to navigate it.

The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically.

Pros

It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.

Cons

There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.

Review Source: Capterra

Response: Firmwater, Firmwater

November 2017

Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate. All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports.

David from New Home Co-Broker Academy LLC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The only reason I gave Firmwater a five star rating across the board is I could not rate them higher

My biggest surprise was the across the board competence of Firmwater's support team. I am not technically sophisticated, and a small company. They are not afraid to make better suggestions, and do what they say they will do. Their pricing is more than fair. The biggest benefit at this point in my growth, is I know that I can trust Firmwater to solve whatever problems come along and always have my best interest at the center of their support. My company offers online new home sales education to Realtors. Its all good. As it should be. If you are starting an e-commerce business, I highly recommend Firmwater.

Pros

Three things, as an ecommerce business:

1. Firmwater offers easy, fast and free access to Shopify
2. My customers have no problem with purchasing, access, or notifications
3. The price/value

Review Source: Capterra

Response: Firmwater, Firmwater

November 2017

Hi David, thank you for the wonderful review! We are happy to know that you find our platform easy to use as that is what we strive for. We love being a part of your growth and supporting your journey.

Garry from CANSI

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Canadian Association of Nordic Ski Instructors (CANSI)

Firmwater built a website for CANSI and enhanced their LMS application to support our requirements including data on instructors, courses, membership / course payments, interface to PayPal and updates to certifications based on taking courses. They did an excellent job of understanding our requirements and building everything to meet those requirements. Ongoing support is both responsive and excellent.

Review Source: Capterra

Response: Firmwater, Firmwater

May 2017

Thank you so much for taking the time to review us! Our team is always delighted to work with CANSI and are happy to hear that you think of us positively. You have truly been a great partner of Firmwater.

Mieng from Digital Defense, Inc.

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great cloud LMS platform

We've used Firmwater LMS to deliver our security awareness training to customers that do not have their own LMS. The LMS enables us to whitelabel and brand the LMS for our needs and for our customers. Support has been exceptional responding to questions related to the platform quickly and thoroughly. I would love to see a refresh on the UI and reporting.

Review Source: Capterra

Response: Firmwater, Firmwater

May 2017

Thanks for your review! We¿re happy to provide you with what you and your customers need and are glad to hear you¿re satisfied with support. Our team is currently working on some new improvements to both UI and reporting. We always love to hear from our customers what their needs are and what they were looking to change. We will reach out to you soon to address what updates you were looking for in terms of UI and reporting.

Mary Ann from Hands On Technical Training

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Outstanding People and Customer Service

Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed. Would I encourage others to work with Firmwater?- in a heartbeat I would and have.

Pros

Works with what I need with an excellent reporting ability.

Cons

Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

Review Source: Capterra

Response: Firmwater, Firmwater

May 2017

Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.

Patrick from Meetingmax

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Does the job

The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Pros

Once I figured out what I needed to get done in it, it is relatively easy to use.

Cons

user interface appears outdated and reporting feature is lacking.

Review Source: Capterra

Response: Firmwater, Firmwater

May 2017

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end. We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Cheryl from Orthopaedic Educational Services, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Excellent Customer Service!

We are a very small E-Learning company for Healthcare Professionals. We started our search for an LMS company knowing nothing about what we wanted, or who we wanted to work with. We actually took several months to make a decision. Diane Miziolek, Director of Business Development, has to be the most patient person I have ever met. She never pressured me and was available to answer my numerous questions whilst trying to make my decision. Once we decided on Firmwater, we've never looked back. I'm quite sure Firmwater has much larger clients from whom they receive much larger revenue, however, we have had immediate response to any questions we may have had during our transition to a new website. This included uploading our content ourselves to Firmwater (I told you we were small!) and having absolutely no idea what we were doing. Firmwater Support has always been there to hold my hand and has graciously answered my questions and pointed out errors that may have caused potential problems in the future. I couldn't recommend them more highly.

Pros

Very user friendly. Very easy to navigate. The "help" documentation is very easy to follow.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

July 2016

A great software with awesome support included. Customer service as it should be.

We are offering education for pre-hospital healthcare professionals and choose Firmwater as our partner. Instead of developing our own software, we decided to cooperate with them. It was one of the best & most important choices so far. Despite the good and reliable software, Firmwater does offer an outstanding customer service. We had many requests and demands and yet, all of them have been fulfilled to our statisfaction. We are happy to know that they support our business.

Review Source: GetApp

Andreas from promeducation

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

A great software with awesome support included. Customer service as it should be.

We are offering education for pre-hospital healthcare professionals and choose Firmwater as our partner. Instead of developing our own software, we decided to cooperate with them. It was one of the best & most important choices so far. Despite the good and reliable software, Firmwater does offer an outstanding customer service. We had many requests and demands and yet, all of them have been fulfilled to our statisfaction. We are happy to know that they support our business.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

June 2016

Great company to work with

First time LMS user and it has been easy to pick up. Customer support has been quick to respond and very helpful. Each update had made using their LMS easier.

Review Source: GetApp

David from New Home Co-Broker Academy

Number of employees:  2-10 employees

May 2016

Firmwater Is Absolutely Dependable

I sell a digital product for real estate agents. My course is approved by the Florida Real Estate Commission for three hours of continuing education. I need a company I that will be totally honest with me, that I can absolutely depend on to serve my customer's needs. I know first hand, because they have served mine at that level.

Pros

Priced right. Exceed expectations every single time. Absolutely dependable.

Cons

None and don't expect any.

Review Source: GetApp

Bradley from Between Two Homes, LLC

Ease-of-use

Customer support

March 2016

Great product at a good price

We have been very happy with not only the platform, but the amazing (and patient) customer service we have received. As someone who does not speak tech, this is a very user friendly environment for your online training.

Review Source: Capterra

Patricia from LearningBranch

Ease-of-use

Customer support

January 2016

Excellent customer service

We sell e-learning courses to the healthcare sector and were looking for an LMS with a clean and simple user interface and smooth integration to e-commerce. We have been using Firmwater for two years now with good results. The user experience for learners is excellent. On the course setup side there were some features we couldn't find but Firmwater has been able to provide custom service for our site to suit our clients' needs. The customer service is excellent which makes all the difference.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

November 2015

Easy to use with great support team

Our company is new to purchasing an LMS system and we required extra information and attention in our selection process. Firmwater was very helpful and went the extra mile to answer questions and integrate our platform into the LMS. We had a couple of things that didn’t show up as we initially expected but they quickly addressed them and resolved things to our expectations. They were very dependable, did what they said they would do and stayed on deadline.

Review Source: GetApp

Hal from Blue House Energy Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

November 2015

Firmwater LMS

I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used.

Pros

Very quick and personalized support
Quick uploads
Ability to create private brand labeled sites (known as “clients”)
Grant content from a “master” to “clients”, enabling automatic content update
Supports locations and departments
Many email contact options, including customization of email messages
Various options for user setup
Ideal for certificates and certifications (including customized certificates of achievement)
Logical user interface and process for content management

Cons

Need more backend functions accessible to the user interface (in process)
Would be nice to have a "lite" LCMS that supports version control
Upgraded user interface for reports and help

Review Source: GetApp

Myda from SLEIPNIR Lift Management

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

November 2015

Powerful LMS with Excellent Customer Support

We took our time deciding on a LMS to support an online training program we had developed for the offshore industry. Firmwater impressed us pre-sale with their help making sure their product was a good fit for our program via product demonstration, multiple phone calls, and access to a demo version. The LMS has a very clean design, is easy to use, and for newbies (like us) had really excellent customer service when we did have any questions. We really like the client portal feature, and the Shopify integration was a huge bonus. We are very happy with our decision to go with Firmwater and highly recommend their product.

Review Source: GetApp

Ease-of-use

Value for money

Customer support

November 2015

Great LMS for a small company

We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Pros

We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Cons

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

Review Source: GetApp

Maura from MosquitoZone International

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

October 2015

Best Technical, Best Service

The Firmwater LMS has exceeded our expectations for technical capabilities, ease of use and support from their team. Every single support need we have had (all relating to our learning curve) has been addressed very quickly and comprehensively. This team has made our transition to an e-learning platform seamless. Can't say enough good things about Firmwater and their LMS.

Pros

Simple to set up. Simple to navigate. Best-in-class support!

Review Source: GetApp

Displaying 1 - 20 of 51 reviews