Firmwater software


51 reviews(4.5/5)
51 reviews(4.5/5)

Firmwater is a cloud-based learning management system (LMS) that is specifically designed for training companies. It allows training companies to organize, distribute, track and report on their content across clients. 

Users can manage multiple clients from a single interface and set up clients with the necessary library access, branding, settings and content. 

Firmwater also enables users to design online stores to sell courses. Clients can have multiple selling models including individual courses, course packages or memberships. It is able to support single seat (B2C) and multiple seat (B2B) purchase scenarios.

Firmwater is also SCORM compliant which allows users to utilize a variety of content-authoring tools. The advanced reporting feature let users keep track of all training activities in real-time.

Supported Operating System(s):
Web browser (OS agnostic)

51 Reviews of Firmwater

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  • Bradley from Children in the Middle

    Number of employees: 2-10 employees

    August 2018

    Awesome!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

    Pros

    The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

    Cons

    Not a durn thing so far :), super easy and I am learning new things all the time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Susie from Vision Ease

    March 2018

    Outstanding customer support - Kinda goes above and beyond

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Firmwater is intuitive and easy to manage. What I've been most impressed with is their customer support. Over the past few weeks, I've reached out to our support personal several times. Not only has she helped me work through things with above and beyond Firmwater - helping me troubleshoot files and find answers.

    Cons

    I don't have a ton of experience working with the software yet. Everything I have worked wiht has been very easy to understand.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Firmwater, Firmwater

    March 2018

    Hi Susie, thank you for this fantastic review. We do pride ourselves on our Customer Support and are very glad to have Kinda Nehlawi as part of our Customer Success Team. We are looking forward to working with you as you get to know the LMS.

  • Patty from Between Two Homes, LLC

    Number of employees: 1 employee

    October 2017

    It took a little while to learn it but now it's very easy to navigate it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically.

    Pros

    It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.

    Cons

    There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Firmwater, Firmwater

    November 2017

    Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate. All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports.

  • David from New Home Co-Broker Academy LLC

    Number of employees: 1 employee

    October 2017

    The only reason I gave Firmwater a five star rating across the board is I could not rate them higher

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My biggest surprise was the across the board competence of Firmwater's support team. I am not technically sophisticated, and a small company. They are not afraid to make better suggestions, and do what they say they will do. Their pricing is more than fair. The biggest benefit at this point in my growth, is I know that I can trust Firmwater to solve whatever problems come along and always have my best interest at the center of their support. My company offers online new home sales education to Realtors. Its all good. As it should be. If you are starting an e-commerce business, I highly recommend Firmwater.

    Pros

    Three things, as an ecommerce business:

    1. Firmwater offers easy, fast and free access to Shopify
    2. My customers have no problem with purchasing, access, or notifications
    3. The price/value

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Firmwater, Firmwater

    November 2017

    Hi David, thank you for the wonderful review! We are happy to know that you find our platform easy to use as that is what we strive for. We love being a part of your growth and supporting your journey.

  • Garry from CANSI

    March 2017

    Canadian Association of Nordic Ski Instructors (CANSI)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Firmwater built a website for CANSI and enhanced their LMS application to support our requirements including data on instructors, courses, membership / course payments, interface to PayPal and updates to certifications based on taking courses. They did an excellent job of understanding our requirements and building everything to meet those requirements. Ongoing support is both responsive and excellent.

    Review Source: Capterra

    Response: Firmwater, Firmwater

    May 2017

    Thank you so much for taking the time to review us! Our team is always delighted to work with CANSI and are happy to hear that you think of us positively. You have truly been a great partner of Firmwater.

  • Mieng from Digital Defense, Inc.

    March 2017

    Great cloud LMS platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've used Firmwater LMS to deliver our security awareness training to customers that do not have their own LMS. The LMS enables us to whitelabel and brand the LMS for our needs and for our customers. Support has been exceptional responding to questions related to the platform quickly and thoroughly. I would love to see a refresh on the UI and reporting.

    Review Source: Capterra

    Response: Firmwater, Firmwater

    May 2017

    Thanks for your review! We¿re happy to provide you with what you and your customers need and are glad to hear you¿re satisfied with support. Our team is currently working on some new improvements to both UI and reporting. We always love to hear from our customers what their needs are and what they were looking to change. We will reach out to you soon to address what updates you were looking for in terms of UI and reporting.

  • Mary Ann from Hands On Technical Training

    Number of employees: 1 employee

    March 2017

    Outstanding People and Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed. Would I encourage others to work with Firmwater?- in a heartbeat I would and have.

    Pros

    Works with what I need with an excellent reporting ability.

    Cons

    Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

    Review Source: Capterra

    Response: Firmwater, Firmwater

    May 2017

    Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.

  • Patrick from Meetingmax

    March 2017

    Does the job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

    Pros

    Once I figured out what I needed to get done in it, it is relatively easy to use.

    Cons

    user interface appears outdated and reporting feature is lacking.

    Review Source: Capterra

    Response: Firmwater, Firmwater

    May 2017

    We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end. We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

  • Cheryl from Orthopaedic Educational Services, Inc.

    Number of employees: 2-10 employees

    August 2016

    Excellent Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a very small E-Learning company for Healthcare Professionals. We started our search for an LMS company knowing nothing about what we wanted, or who we wanted to work with. We actually took several months to make a decision. Diane Miziolek, Director of Business Development, has to be the most patient person I have ever met. She never pressured me and was available to answer my numerous questions whilst trying to make my decision. Once we decided on Firmwater, we've never looked back. I'm quite sure Firmwater has much larger clients from whom they receive much larger revenue, however, we have had immediate response to any questions we may have had during our transition to a new website. This included uploading our content ourselves to Firmwater (I told you we were small!) and having absolutely no idea what we were doing. Firmwater Support has always been there to hold my hand and has graciously answered my questions and pointed out errors that may have caused potential problems in the future. I couldn't recommend them more highly.

    Pros

    Very user friendly. Very easy to navigate. The "help" documentation is very easy to follow.

    Review Source: Capterra
  • July 2016

    A great software with awesome support included. Customer service as it should be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are offering education for pre-hospital healthcare professionals and choose Firmwater as our partner. Instead of developing our own software, we decided to cooperate with them. It was one of the best & most important choices so far. Despite the good and reliable software, Firmwater does offer an outstanding customer service. We had many requests and demands and yet, all of them have been fulfilled to our statisfaction. We are happy to know that they support our business.

    Review Source: GetApp
  • Andreas from promeducation

    Number of employees: 2-10 employees

    July 2016

    A great software with awesome support included. Customer service as it should be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are offering education for pre-hospital healthcare professionals and choose Firmwater as our partner. Instead of developing our own software, we decided to cooperate with them. It was one of the best & most important choices so far. Despite the good and reliable software, Firmwater does offer an outstanding customer service. We had many requests and demands and yet, all of them have been fulfilled to our statisfaction. We are happy to know that they support our business.

    Review Source: Capterra
  • June 2016

    Great company to work with

    Ease-of-use
    Quality
    Support
    Value for Money

    First time LMS user and it has been easy to pick up. Customer support has been quick to respond and very helpful. Each update had made using their LMS easier.

    Review Source: GetApp
  • David from New Home Co-Broker Academy

    Number of employees: 2-10 employees

    May 2016

    Firmwater Is Absolutely Dependable

    Quality
    Support
    N/A

    I sell a digital product for real estate agents. My course is approved by the Florida Real Estate Commission for three hours of continuing education. I need a company I that will be totally honest with me, that I can absolutely depend on to serve my customer's needs. I know first hand, because they have served mine at that level.

    Pros

    Priced right. Exceed expectations every single time. Absolutely dependable.

    Cons

    None and don't expect any.

    Review Source: GetApp
  • Bradley from Between Two Homes, LLC

    March 2016

    Great product at a good price

    Ease-of-use
    Quality
    Support

    We have been very happy with not only the platform, but the amazing (and patient) customer service we have received. As someone who does not speak tech, this is a very user friendly environment for your online training.

    Review Source: Capterra
  • Patricia from LearningBranch

    January 2016

    Excellent customer service

    Ease-of-use
    Quality
    Support

    We sell e-learning courses to the healthcare sector and were looking for an LMS with a clean and simple user interface and smooth integration to e-commerce. We have been using Firmwater for two years now with good results. The user experience for learners is excellent. On the course setup side there were some features we couldn't find but Firmwater has been able to provide custom service for our site to suit our clients' needs. The customer service is excellent which makes all the difference.

    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    November 2015

    Easy to use with great support team

    Ease-of-use
    Quality
    Support
    Value for Money

    Our company is new to purchasing an LMS system and we required extra information and attention in our selection process. Firmwater was very helpful and went the extra mile to answer questions and integrate our platform into the LMS. We had a couple of things that didn’t show up as we initially expected but they quickly addressed them and resolved things to our expectations. They were very dependable, did what they said they would do and stayed on deadline.

    Review Source: GetApp
  • Hal from Blue House Energy Inc

    Number of employees: 2-10 employees

    November 2015

    Firmwater LMS

    Ease-of-use
    Quality
    Support
    Value for Money

    I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used.

    Pros

    Very quick and personalized support
    Quick uploads
    Ability to create private brand labeled sites (known as “clients”)
    Grant content from a “master” to “clients”, enabling automatic content update
    Supports locations and departments
    Many email contact options, including customization of email messages
    Various options for user setup
    Ideal for certificates and certifications (including customized certificates of achievement)
    Logical user interface and process for content management

    Cons

    Need more backend functions accessible to the user interface (in process)
    Would be nice to have a "lite" LCMS that supports version control
    Upgraded user interface for reports and help

    Review Source: GetApp
  • Myda from SLEIPNIR Lift Management

    Number of employees: 2-10 employees

    November 2015

    Powerful LMS with Excellent Customer Support

    Ease-of-use
    Quality
    Support
    Value for Money

    We took our time deciding on a LMS to support an online training program we had developed for the offshore industry. Firmwater impressed us pre-sale with their help making sure their product was a good fit for our program via product demonstration, multiple phone calls, and access to a demo version. The LMS has a very clean design, is easy to use, and for newbies (like us) had really excellent customer service when we did have any questions. We really like the client portal feature, and the Shopify integration was a huge bonus. We are very happy with our decision to go with Firmwater and highly recommend their product.

    Review Source: GetApp
  • November 2015

    Great LMS for a small company

    Ease-of-use
    Quality
    Support
    Value for Money

    We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

    Pros

    We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

    Cons

    The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

    Review Source: GetApp
  • Maura from MosquitoZone International

    Number of employees: 11-50 employees

    October 2015

    Best Technical, Best Service

    Ease-of-use
    Quality
    Support
    Value for Money

    The Firmwater LMS has exceeded our expectations for technical capabilities, ease of use and support from their team. Every single support need we have had (all relating to our learning curve) has been addressed very quickly and comprehensively. This team has made our transition to an e-learning platform seamless. Can't say enough good things about Firmwater and their LMS.

    Pros

    Simple to set up. Simple to navigate. Best-in-class support!

    Review Source: GetApp
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