HealthStream for Hospice

As with any system there is a learning curve but HealthStream is overall an intuitive, robust LMS with features for small and very large groups. They are very good with customer service and offer support groups which enhances system utilization. I view them as the Cadillac of LMS for healthcare organizations.

Pros

HealthStream has a robust course library and It is easy to assign courses and run/automate reports to track completions/compliance. I like that I can delay the start of an assignment and the LMS will auto-generate notifications which I can customize . It is easy to create groups and generate reports for anything from course completions to analytics. I can create courses with various learning activities and upload large content files. There are some tricks and tips to learn but support is there when you need it including helpful community support groups (live pre-pandemic, now virtual). There is also a "Help" button for administrators and learners with supportive content including video tutorials.

Cons

I have used the system for over five years and in the "early days" HealthStream support was easier to contact with a faster turn-around (I was spoiled compared with other LMS systems). With time they are less accessible and the turn around is slower but if your need is urgent they will work to respond fast.

Mid-Level Administrator

Using this system gets easier with time. I have relatively few problems with it nowadays, partly because I have been using it for 5+ years. Our newer administrators have more frustrations, i.e. "Why does it work this way?" vs just accepting it for how it is. If you stick with it and achieve a level of mastery, it will get the job done and will do what you expect an LMS to do.

Pros

They have identified the features that are used the most and have streamlined them heavily. The customer support is top notch if you need help. They really engage with customers and listen to feedback. You will always feel like you have a voice or can connect with the vendor to get a problem resolved. There's always some new feature they're working on to stay cutting edge.

Cons

Course building features have seemed a bit dated for a while now. Custom reporting is a bit clunky and doesn't always provide the data you are looking for without a lot of extra legwork. The learning curve can seem daunting when getting started, with a lot of system vocabulary and terminology to get used to. As a large, multi-leveled organization, we run into limitations that the system was not designed for. This means we end up having to work with the vendor to custom build solutions to band aid the problem. Conversely, if you were a small or mid-size organization I don't think you would have these same problems.

HealthStream Learning Center

Pros

Geared for healthcare systems, the software offers many features and products that are industry specific, all in one place.

Cons

The software does not offer modern features that are available by default with many other learning management systems.

HealthStream Learning Center

Overall, HealthStream has been a really great tool for Bayhealth. We've used the product for over 10 years and have increased our utilization exponentially since year one. They are usually right on top of any healthcare related trends in education and providing content/features necessary to meat the unique demands or needs of healthcare and education.

Pros

I love that it's centered around the healthcare, as it ensures we have the most applicable content available. Most of the features are developed with healthcare in mind as well which makes it a front runner in the industry. They are very customer geared so will listen to their customers for feedback and/or will do whatever they can to meet a need. The addition of features such as the Competency Center and Checklist have really transformed our orientation and annual education processes, and our end users absolutely love them.

Cons

Customer Service used to be exceptional but has struggled quite a bit in recent years. Reporting can be clunky at times, but is improving. I also struggle with the level of control I do not have as an Administrator over my own data; it affects the operational aspects of my job and use of the system. I also would like to see more collaboration on feature development with end users; sometimes the full functionality is not thought through (this has gotten better).

Can't Imagine Training Without HealthStream

Pros

The HealthStream learning center platform is easy to use and understand for staff, making it 'the way we do training' at our organization. The HR import brings in staff demographic information including department & job title, making it easy to create learning assignments to specific groups of employees. Our organization really loves the additional products like HealthStream Video and Checklists to develop interactive courses to meet our needs for training and competency. With new features continually being rolled out with the Customer Delight Campaign and the new hStream platform and MyTeams for managers, I'm excited to see what the future holds for us and other HealthStream customers.

Cons

One thing that is problematic is that some courses, or features within them, don't run with all major internet browsers. This is confusing and frustrating to staff.