The HealthStream Learning Center is Fundamental to our Organization

All online education for staff, particularly clinical staff continuing education by specialties, online CPR, regulatory training, classroom management, and more is handled via our HLC LMS. It is an easy way to deliver, track and report on learning activities in a central system. The system is always evolving to help us grow in online learning needs. Our staff love the system, especially the clinical staff who use it almost daily.

Pros

That is is always improving, and is a central system that can be utilized in a variety of settings. I also love being able to utilize the content libraries and also the partnerships with many organizations to provide or purchase additional content with ease.

Cons

HealthStream is always improving the product. The current test builder is a bit antiquated on the admin side but should soon be enhanced. The company is always communicating with users and through a variety of channels including a robust user community where idea sharing and suggestions occur, review our feedback and make changes very quickly. As an administrator, I am kept well informed on the many changes which can be challenging for time but in a good way!

HealthStream for Hospice

As with any system there is a learning curve but HealthStream is overall an intuitive, robust LMS with features for small and very large groups. They are very good with customer service and offer support groups which enhances system utilization. I view them as the Cadillac of LMS for healthcare organizations.

Pros

HealthStream has a robust course library and It is easy to assign courses and run/automate reports to track completions/compliance. I like that I can delay the start of an assignment and the LMS will auto-generate notifications which I can customize . It is easy to create groups and generate reports for anything from course completions to analytics. I can create courses with various learning activities and upload large content files. There are some tricks and tips to learn but support is there when you need it including helpful community support groups (live pre-pandemic, now virtual). There is also a "Help" button for administrators and learners with supportive content including video tutorials.

Cons

I have used the system for over five years and in the "early days" HealthStream support was easier to contact with a faster turn-around (I was spoiled compared with other LMS systems). With time they are less accessible and the turn around is slower but if your need is urgent they will work to respond fast.

HealthStream Learning Center

Pros

Geared for healthcare systems, the software offers many features and products that are industry specific, all in one place.

Cons

The software does not offer modern features that are available by default with many other learning management systems.

HStream from Administrator and Student Role

Adm - Excellent! Just had a TJC survey and the Reviewer was impressed by how we had so much of needed evidence in HealthStream- all in one place and not lost or misplaced as students transfer or managers change. Student - excellent! Especially appreciate having procedural guidelines available in Catalog and to receive CE credit on completion. The CE Path library is wonderful especially with nursing certification preparation.

Pros

Adm. Can start with a basic package then add to this as needed to meet additional needs. Student - gives me control over timing of training.

Cons

Adm - Billing is difficult. As you add additional products, separate Billing with differing timelines can get confusing; multiple invoices for various products. Student - can be slow to deliver or move to the next page

Mid-Level Administrator

Using this system gets easier with time. I have relatively few problems with it nowadays, partly because I have been using it for 5+ years. Our newer administrators have more frustrations, i.e. "Why does it work this way?" vs just accepting it for how it is. If you stick with it and achieve a level of mastery, it will get the job done and will do what you expect an LMS to do.

Pros

They have identified the features that are used the most and have streamlined them heavily. The customer support is top notch if you need help. They really engage with customers and listen to feedback. You will always feel like you have a voice or can connect with the vendor to get a problem resolved. There's always some new feature they're working on to stay cutting edge.

Cons

Course building features have seemed a bit dated for a while now. Custom reporting is a bit clunky and doesn't always provide the data you are looking for without a lot of extra legwork. The learning curve can seem daunting when getting started, with a lot of system vocabulary and terminology to get used to. As a large, multi-leveled organization, we run into limitations that the system was not designed for. This means we end up having to work with the vendor to custom build solutions to band aid the problem. Conversely, if you were a small or mid-size organization I don't think you would have these same problems.