About Paycom

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay. What is Paycom? Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more. How do I use Paycom? Paycom helps users automate the entire process of talent acquisition. It includes a fully featu...
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Paycom User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 611 reviews

Beth

Company size: 51-200 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Centralizing HR

Yasmine

Verified reviewer

Company size: 501-1,000 employees

Industry: Package/Freight Delivery

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Allows for easier and simpler processes and efficiencies

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Pros

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Cons

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Response from Paycom

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

Replied July 2020

KIMBERLEY

Company size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Extremely Robust HR and Payroll Software!

Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.

Pros

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

Cons

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Reasons for switching to Paycom

We switched in order to gain more features and to combine our human resources and payroll functions.

Response from Paycom

Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com.

Replied July 2021

Ashley

Company size: 201-500 employees

Industry: Individual & Family Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Functionality

out of 5

November 2021

Company Change

Overall i had no problem with Paycom, it was just the system we used daily for clocking in and out, as well as editing time cards, and checking pay stubs

Pros

I enjoyed using Paycom for the short time my company used it, before switching back to ADP. It was easy to use, navigate, and teach.

Cons

Some companies offer different types of discounts, and "coupons" with their service like ADP. I can get cheaper hotels, rental cars, discounts at restaurants all different types of perks.

Reasons for switching to Paycom

Pricing was better with Paycom, but eventually after switching after a year, we went back to ADP

Response from Paycom

We're delighted to hear that you enjoyed using our software, Ashley. Thank you for the 5-star review!

Replied November 2021

Dan

Company size: 51-200 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

October 2021

A Good Holistic HR solution, with a few tweaks it would be even better!

Paycom is the holistic HR solution we utilize on our campus.

Pros

The job application process/module is fantastic. As a hiring manager, I can see who applied, when, and automatically click on their resume and cover letter. This makes the process very easy and saves a lot of time. Time card management is also very easy. I can easily see the hours my employees have worked, and then either approve or deny particular days, or the entire time card.

Cons

I don't like that I have to have two separate logins -- one as a manager, and one as an employee. Particularly since I have to have two separate passwords. Additionally, while the performance review module itself is very easy and helpful, the fact that I have to manually push the review to the employee is unnecessarily annoying and should be fixed. It would also be helpful if reminders for timecard approvals would provide a link to the appropriate site in them. Instead, I have to manually go to my web browser and type in the URL -- it a little thing, but would make this much easier.

Reasons for switching to Paycom

Functionality

Response from Paycom

Thank you for the review, we're glad to hear you enjoy our single-database solution! We appreciate you sharing your feedback. Feel free to share any enhancements you'd like to see with your dedicated specialist or with our team at feedback@paycomonline.com.

Replied October 2021

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