Pleasantly surprised with SkyPrep

We are a midsize municipal government agency and purchased SkyPrep for our LMS about a year ago. As the administrator for the LMS, I have been thoroughly impressed. The system has a very intuitive and user-friendly UI, our users require very little training to use it. They open it up and say, "oh, ok, I see my training pending my completion here. Seems easy enough." And that's it. Also from an admin side, its easy to use - I've trained several non-technical users on the admin role and I get similar feedback on ease of use. We also have a few 'group managers' who have security rights somewhere between admins and users. It's inexpensive, which is perfect for us with a limited budget. Several departments have created their own content in Powerpoint or videos, and we've launched it to users, and the group manager monitors completion. We partnered with external content providers as well, - that's where the big money seems to go, so its been more cost effective to develop our own, which is easy to do with their content creator tool. But SkyPrep accepts content in so many different formats, that we've been able to leverage various webinar recordings, Youtube videos, even DVD content and internally-developed policies in Word and PDF. Reporting is pretty simple - my only complaint is that the reporting options are somewhat limited. However, I sent an email to the service team making a request for an additional filter option, and - wham! They added it to my account. I was very impressed that they listened to my feedback and were so accommodating. That additional report has made my job much easier. Another thing I've been thoroughly impressed with is their frequent releases and enhancements. It always seems like they're adding some new cool feature that again makes my job easier - seems like the frequency is somewhere between monthly and quarterly. I still email my original contact on occasion with a question or comment, and he always gets back to me within a day. Really, really pleased with SkyPrep.

Government Client 2 classes created

The ease of creating the course is excellent. The ability to upload videos, documents, exams is user-friendly. Searching for users and viewing their course history, and the details of the individual course items is fantastic. I would have given more starts for features & functionality but I think our use of the system pales in comparison to your other customers and we have not had the need to take advantage of full features available to us. The value is good considering the time savings from an in-person course. Thanks and keep up the great work!

Pros

ease of use, ability to share classes with other potential customers

Cons

not sure if users are cheating...
not sure if users have ability to complete courses on their smartphones?

Easy to use, and great support team!

We have had a great experience so far, and BoostHQ complemented SkyPrep and completed our e-learning tools.

Pros

I like to clean interface and easy to navigate platform. I am an admin on the platform and I am easily able to create courses, add users and generate reports. And from the learners' side, we receive minimal questions on how to work with the platform.
We also use BoostHQ as a repository for our learning material, and the integration between the two products has made it very easy to manage and share our content with employees.

Cons

No complain so far. We have had few reach-outs to the support team and asked for a specific type of report, and our account manager helped us with it.

The SkyPrep team has been amazing at developing solutions to meet our unique LMS needs.

The ability to have our managers track their team members' learning, ease of scheduling classes, course materials stored in one easy to access place, the specific permissions we were able to set up for users and managers, the reporting features, the "helpdesk" features/support, and the user-friendly design.

Pros

The customer support via SkyPrep has been phenomenal in everything from developing requested software features, "helpdesk" accessibility when we have questions, explaining things clearly, and being positive and upbeat in every interaction via E-mail or phone.

Cons

For any kind of software (LMS or non-LMS), there are always features you could dream up. I think that the value you get from the investment you make in the SkyPrep software is definitely worth it. (We have the Enterprise Plan.)

Easy to Use

We are in the beginning stages of using SkyPrep, but so far our employees like the platform. They find it easy to use and understand. When I have needed assistance SkyPrep support has always been available. I like talking with a person, rather than resolving issues via email. I would highly recommend this product!!

Pros

I like that I can easily figure out the functionality without needing to contact SkyPrep for help. When I signed up for the free trial, I was able to quickly enter users, assign courses and create assessments without assistance. That sold me on the product. My company now uses it on a daily basis.

Cons

Sometimes the platform is so easy to use that I over-think functionality. But, with a quick call to our account manager issues are resolved.

your learning platform partner

I have been on both sides of the IT tech/user interface. I can enthusiastically and unequivocally say that I have never known an IT operation with a more positive can-do attitude than SkyPrep's. First, they have a stellar platform. But no platform is perfect and there are always features and options that might make it better. In other IT operations -- including the ones I have belonged to -- the attitude on the part of the tech people was very much we/they. "We (the tech people) know all. And wouldn't this be a great job if it weren't for all those users and customers we have to deal with." The attitude at SkyPrep is much healthier and ultimately much more constructive for everyone. If you have an idea for a feature, SkyPrep's approach is open-minded and creative. "Hmmm. Maybe that would be a good idea. And maybe it would be even better if we also did such-and-such..." I'm not saying the SkyPrep tech people don't have to prioritize and I'm not saying they can drop everything for every request you make, but they seem to think of customers as partners, as scouts for what the training market needs. So if you need more than a cookie cutter approach to a learning platform, I would make two suggestions. Number one, sign up with SkyPrep; most if not all the features you need are probably already there. Number Two, think of yourself as their partner in return by respectfully and appreciatively letting them know what you think would help them in their mission of making SkyPrep even better and better and better. And that's saying a lot.

Love SkyPrep

Skyprep has allowed us to really streamline our training programs and be compliant with the industry standards that we follow. It's affordable, flexible, and great for our company.

Pros

Ease of use, flexibility, cost

Cons

Would prefer some more advanced features.

Great Resource

We are a small-growing-to-midsize company that uses Skyprep as an online training site for external clients. It's easy to set up various modules by simply adding and arranging Powerpoints, videos, PDFs, etc. Like any software, there are improvements to me made (it would be nice to be able to filter active vs. inactive users and have even better reporting features, but over the year we've used the platform it only keeps improving, it doesn't get worse. I tried a demo of another software site that wasn't as easy to use, so I would say Skyprep is one of the best on the market for people without a computer programming background. Users, for the most part, find it easy to use, they just have trouble sometimes with losing their log-ins, resetting their passwords, and knowing the right button to go to the next module. But overall, most everyone has had a very good experience with this platform, internally and externally.

Pros

Ease of use, features, layout, accepted files

Cons

Reporting, managing users

STARLINK and SkyPrep

Overall experience is great - SkyPrep is reasonably priced and performs well. It meets our needs and we are very pleased with the customer service!

Pros

Intuitive, end user friendly, single sign-on, reliable, GREAT support from our account rep...

Cons

No complaints with SkyPrep. It's a great service for us.

Great training software for my customer service team

Great experience so far, we mainly use SkyPrep to train our overseas customer service team. We use the webinar function a lot and never had issues with it. I also really like the advanced reporting features, I need to create customized reports for our weekly meetings and SkyPrep makes everything available easily.

Pros

Ease of use, customer service, easy to manage the platform and create courses as an administrator

Cons

No complaints so far, I asked the customer service team for specific features and it so happened that they are releasing a set of new features soon, some of which are the ones I was looking for.

SkyPrep Review

Pros

Ease of use for managers and learners on the platform.

Cons

Doesn't completely match the hierarchy of our franchise company. We currently utilise the admin, manager, learner system. Some of our master franchisees are admin users and it would be useful if head office staff members would have more insight that master franchisees don't need access to. Admin access can be overwhelming for some master franchisees so we are transitioning them back to manager access but that doesn't leave them much functionality in creating content for their franchisees.