EventSentry vs New Relic
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.2 / 5
Value for Money
4.9 / 5
4 / 5
Customer Support
4.8 / 5
4.2 / 5
Functionality
4.8 / 5
4.5 / 5
Last Review Written
May 28, 2021
September 10, 2024
Pros/Cons
Pros
- This product and the team that supports it are the REAL DEAL. I could not recommend any product more highly and encourage you to try this product and prove it for yourself.
- On top of all of these qualities, the support staff is outstanding and the cost/value ratio is heavily stacked in the clients favor.
- We've found it to be very useful in root cause analysis and troubleshooting network issues. The support staff are amazing and cannot be recommended enough.
Cons
- I spent some time over the next few weeks tweaking the settings to tune out some of the "errors" that are really routine events and also correcting problems that we were previously unaware of.
- My organization wouldn't be caught dead without EventSentry because it takes so much of the manual burden off managing servers and other critical applications.
- Coming back to the product after just a couple of years, I was shocked at the number of new features that have been added.
Pros
- Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.
- I really love the interface, it's easy and powerful at the same time. You have everything you need.
- I like that it gives you that data on a dashboard with some graphs so that you can see exactly where it's going up on down in performance, overall great product.
Cons
- Opposing the web component, the mobile apps one is very bad. The sdks are very bad and very intrusive, leading to instability of the apps itselfs.
- The customer support is dreadful. We wait over 5 days for a response and then have to chase.
- Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
