Bugfender vs Papertrail

RATING:

4.2

(21)

Bugfender has 21 reviews and a rating of 4.19 / 5 stars vs Papertrail which has 12 reviews and a rating of 4.33 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (21)
4.3 (12)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 8, 2020
August 22, 2022
Pros/Cons
  • Pros

  • The fact that I am capable of reading logs from remote devices is great. The product is very well done and easy to use.
  • There is a significant improvement in performance. There is a significant improvement in UI.
  • Cons

  • Have been throttled at times due to exceeding daily usage but never very clear which specific restriction had been exceeded.
  • The logs are hard to read on the web. I usually download the text file and open it in my machine.
Read all user reviews
  • Pros

  • The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users.
  • The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.
  • Cons

  • No built-in analysis feature, we have to export the log manually for analysis.
  • It’s cost structure was confusing at first and we spent our quota too quickly.
Read all user reviews
Pricing Range
$
$
$
$
$
$
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos