Carepatron Software

Carepatron Software

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About Carepatron

The healthcare workspace for teams and their clients. Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more held in one place. ...

Carepatron Pricing

Free trial: 

Available

Free version: 

Available

Healthcare workspace
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Carepatron Reviews

Overall Rating

4.56

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 25 reviews

Heather

Verified reviewer

Company size: 2-10 employees

Industry: Mental Health Care

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

Carepatron use

The overall look and feel has been fantastic. The creator and staff reach out regularly to ensure that everything is running smoothly.

Pros

As I have just begun using the software I have noted the ease of use. Overall I have enjoyed the templates and the ability to write my case notes.

Cons

I believe the services portal could be improved slightly. Some counsellors do probono work and it would be useful to be able to categorise it differently.

Reasons for choosing Carepatron

Price and simplicity

Reasons for switching to Carepatron

I needed a better priced software as my counselling work is all probono.

Response from Carepatron

Thanks Heather; it's a privilege to have you part of the carepatron community!

Replied April 2022

Rachel

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Best CRM I've tried.

Great.

Pros

Its simplicity. Calendar integration with Microsoft. Ease of use. Mobile access.

Cons

None. It's been very friendly to use and customer service has always been great.

Reasons for choosing Carepatron

We are not based in the US so we don't need HIPAA compliance which I think makes these software expensive. Carepatron was able to meet our very minimalist needs and with the right price.

Reasons for switching to Carepatron

Pricing

Response from Carepatron

Thanks Rachel, appreciate your wonderful feedback! We enjoy supporting you and your team : )

Replied March 2022

Darleena

Company size: 2-10 employees

Industry: Individual & Family Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

March 2022

Carepatron Review

It is a nice portal if the glitches stopped happening It would be better.

Pros

Free access to learn how to use the site

Cons

The portal is difficult and signs out many times during a session

Reasons for switching to Carepatron

Billing errors

Jennifer

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Underrated and perfect for therapists starting out

Pros

Has all you need to start and run a simple practice in one place while compliant to privacy standards/laws. This includes: digitally signed consent forms, client portal, in built telehealth video calling, appointment calendar, invoicing and payments system, client records, customisable templates, invoice/appointment reminders... It sounds like a lot but it's actually pretty much one click or automatic. Once you have created the appointment on your calendar, there is no need to manually send a text reminder or send an appointment time. There is no need to edit an invoice for every session because it autofills from your appointment calendar. Huge time and mental space saved when everything takes at most a minute. Perfect for starting therapists - no set up costs and you could effectively stay on the free plan forever. Friendly and helpful customer support on a messenger system. It has so many features that you would normally have to pay to get in separate platforms, but here it is integrated and you can use for free or for a very reasonable cost. I did a lot of research on therapy practice software lists and honestly can say this platform should be on the radar of many more therapists

Cons

There are already templates of psychometrics that I can quickly fill in and save, but as of now I am not yet able to send forms for clients to complete in the client portal. I am told this feature is being worked on and to come soon. The inbuilt document editor can be a tiny bit slow at times - for a computer nerd like me I have found that I prefer to do my more comprehensive notes on a normal word document program (especially since I like the form fields on more advanced editors and had made my own templates on Word before discovering Carepatron) and copy paste across and then adjust some of the paragraph spacing.

Response from Carepatron

Thanks Jennifer, we appreciate your review and feedback : )

Replied March 2022

Frederik Jacobus

Company size: 2-10 employees

Industry: Individual & Family Services

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Essential to my practice

From the beginning, everything was easy to set up and to use. When you run into a technical problem, you always have a support team who always help you in a professional and friendly way, sometimes also going out of their way to improve the functionality of the software.

Pros

With Carepatron, you can have peace knowing that all your admin and accounting stay up to date and that everything you need on a daily basis to successfully maintain your business.

Cons

There is absolutely nothing I don't like about this software. I would like to get a payment option also available to my country.

Reasons for choosing Carepatron

I can't find any other software that provides exactly what I need. Not sitting with software that's exhausting to figure out or unnecessary functions is great and time-saving.

Response from Carepatron

Thanks Frederik, appreciate your great review! We are thrilled to be supporting you and your team : )

Replied March 2022

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