OnSite Software

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FrontRunners 2021

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About OnSite

OnSite is a business management solution designed to help embroidery, apparel and other businesses streamline processes related to production scheduling, order processing, invoicing, job costing and more. Professionals can calculate prices for apparel or promotional items based on quantity, stitch count or number of ink colors. Key features of OnSite include task alerts, prospect management, general ledger, financial statements and order tracking. It allows organizations to handle the entire production process, from artworks to designs, track inventory levels and store thread or ink colors, thumbnail images and screen details on a centralized platform. Additionally, managers can receive purchase orders with details including type or shipping method, manage customer...

OnSite Pricing

Pricing options: 1. Rent on your server 2. Rent Cloud 3. Purchase

Starting price: 

$60.00 per month

Free trial: 

Available

Free version: 

Not Available

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Onsite purchasing

OnSite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 89 reviews

User Profile

Chris

stickersandmore.com

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2018

Very good experience.

There are many benefits to this software. Records communication with customers and vendors. Many types of reports are offered, from reviewing CSR's current order and closed orders, reports on customer discrepancy log, reports on the quantity of any certain garment or size garment that was sold. Love this software

Pros

Love how it keeps your communication and orders organized. When customer places reorders it takes moments to create a new order. The reports are at your finger tips, checking profit margin's, ect. I can see what all CSR's are doing at any given time.

Cons

The biggest complaint I have is the software training tools are out dated. This software isn't easy to learn and when you are trying to train yourself it gets very frustrating not knowing what you are seeing isn't correct because the software had been updated. This makes learning even more difficult

User Profile

John

Wholesale Imprints. Inc.

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

4

Functionality

4

Reviewed March 2018

On Site has enabled us to be ahead of the competition, as far as what we offer for Customer Service.

It has allowed us to be more efficient in all aspects of our company. From order entry , through production, shipping and invoicing. The support you have on Line as well as the Tech Service you receive is worth it. You are not hanging out on a limb after your purchase. Every company runs into IT problems of some sort. With On Site you may be down, but you won't be down for long.

Pros

It allows us to give our customers real time information. Reports are generated by every dept. in my shop which help keep them up to speed on what information they need to know on a daily basis. For scheduling production, there is not an easier program out there. As a shop management tool it will track your jobs from door to door. Creating owner reports on financials and individual customer tracking information it has proved invaluable. I can now in a few minutes pull numbers I need to make sound decisions. I use the add-on modules as well, like Manage Orders and Proof Stuff. These have proven to be a great advantage for us in a very competitive screen printing market. The Library of videos is very helpful for training new employees as well as a refresher course for others.

Cons

My only Con to this program would be on the accounting end of things. We have merged to the accounting module 3 years ago now. Previously we were on Quick Books which is pretty much made for dummies. To operate some of the reports and ledger entries you need a better understanding of accounting. And some of the reports in QB you can click on entries and the program automatically takes you to where that entry was made. Example: if you were reviewing a Profit and Loss statement, you could click on an account named "Misc. Revenue" and it would show what the make up of that account is. In On Site you can find the information but it takes a bit longer and is not straight forward.

Tim

Graphicon, Inc.

Verified reviewer

Company size: 2-10 employees

Industry: Printing

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

3

Customer support

3

Functionality

3

Reviewed November 2019

President

We started January 1 with [SENSITIVE CONTENT HIDDEN] visiting our location and helping us get started. The first 3-4 weeks were a disaster. Slowly we began understanding and able to use the software more comfortably. It is not a time saver, but we like the way that all is connected. It is very difficult to know what all it does. It was a rough first year on the software. We have found many obstacles getting it work in our system but are slowly overcoming. We have found that you almost have to be an expert in using the system to overcome these things. Hoping next year is smoother. Glad that [SENSITIVE CONTENT HIDDEN] is in his new position. Hoping for lots of new things with fewer quirks. Also seems like the accounting part is an after thought. Very klunky for an accounting program.

Pros

That quotes, orders, POs , artwork and invoicing are all connected

Cons

There are a bugs, and it is klunky. It was very difficult to begin and train on. There is no way to know all of the functionality unless you watch all the videos. I don't see how any company of size could use this without personal training. Had we not have paid [SENSITIVE CONTENT HIDDEN] to get us started, it would still be sitting unused.

Reasons for choosing OnSite

Cost and seemed to accomadate our needs

Reasons for switching to OnSite

It didn't accamadate all of our needs. We liked how all was connected. Though Shopworks would make our system work faster, but it didn't.

User Profile

Greg

City of Decatur, IN

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2018

When my growing company was unable to answer "Where is my stuff questions?" I knew we needed help

Powerful data management tools to allow me to run my business no matter where i am at.

Pros

ShopWorks does not try to replicate how my mind works to run my decorated apparel business it takes daily best practices from hundreds of the most PROFITable decorators in the industry and gives me the tools to run my business better. During my research I thought I was looking for software that processed like our clip board and NCR paper order forms did. Boy was I wrong, we could have never grown to be an industry leader without the robust data management power that SW brought to our workflow. SW is a great example of "garbage in yields garbage out", to get the most out of your SW investment you must have strong management and a commitment to proven data entry procedures to get the most our of SW. The best example I can think of is when a customer calls and says I want to place a re-order but I don't have the PO, I don't remember the garment style or when I bought them but the shirt had a killer design with a patriotic eagle on it with our company name. If you SOP requires a naming convention the names the purchaser, the main 2 elements of the design along with the date you can find the requested information in just a few key strokes. If you get lazy and name the art "final proof back" you are back to the GIGO thing. Another few keystrokes and you are sending a proof to the customer with an order approval for their signature. Their is no way we could run our very successful contract decorating business without SW or something just a powerful.

Cons

Shopworks is like Photoshop or many CAD programs, I bought it for a few key features and we use those hundreds of time each week on each work station. I know I bought and paid for much more power than those key features but have yet to find the time to fully explore all the bells and whistles SW provides I am also quite frankly tired of hearing other users trash the accounting look of SW. My accountant would love for me to simply export a pretty QB end of period but SW has the same info to satisfy the IRS, my bank, my financial planner and me as the business principal. The accounting principals I have learned have made me a better business owner.

Tim

Artistic Awards

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed November 2019

Our lifeline

A huge time saver, also documents are professional looking and the ability to pull history from previous orders is great

Pros

This software eliminates the duplicating data entry multiple times, gives real time inventory, easy part creation and generating reports. Being able to clone orders is a real time saver especially in the awards industry. I also like being able to attach documents/images to emails or parts for visual confirmations

Cons

Needs to improve shipping section to include ship to phone number and email address. Needs to make sure that the number of characters typed into the ship to field matches/shows up on the sales order instead of cutting off city/state/zip. Faster way in sales order of "reducing quantity" of pulled line items, you have ADD feature. Faster way to "return" pulled inventory sales order, like a "Return all" feature.

Reasons for choosing OnSite

We were one of the test awards companies to help make suggestions to tailor your product to our industry.

Reasons for switching to OnSite

Wanted a way to reduce double entry and something that tied the entire company together.

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