About OnSite

OnSite is a business management solution designed to help embroidery, apparel and other businesses streamline processes related to production scheduling, order processing, invoicing, job costing and more. Professionals can calculate prices for apparel or promotional items based on quantity, stitch count or number of ink colors.

Key features of OnSite include task alerts, prospect management, general ledger, financial statements and order tracking. It allows organizations to handle the entire production process, from artworks to designs, track inventory levels and store thread or ink colors, thumbnail images and screen details on a centralized platform. Additionally, managers can receive purchase orders with details including type or shipping method, manage cu...


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Supported Operating System(s):

Windows 7, Mac OS, Windows 8, Windows 10

89 Reviews of OnSite

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(49)

49

4 stars

(31)

31

3 stars

(5)

5

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 89 results

June 2018

Chris from stickersandmore.com

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Very good experience.

There are many benefits to this software. Records communication with customers and vendors. Many types of reports are offered, from reviewing CSR's current order and closed orders, reports on customer discrepancy log, reports on the quantity of any certain garment or size garment that was sold. Love this software

Pros

Love how it keeps your communication and orders organized. When customer places reorders it takes moments to create a new order. The reports are at your finger tips, checking profit margin's, ect. I can see what all CSR's are doing at any given time.

Cons

The biggest complaint I have is the software training tools are out dated. This software isn't easy to learn and when you are trying to train yourself it gets very frustrating not knowing what you are seeing isn't correct because the software had been updated. This makes learning even more difficult

March 2018

John from Wholesale Imprints. Inc.

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

On Site has enabled us to be ahead of the competition, as far as what we offer for Customer Service.

It has allowed us to be more efficient in all aspects of our company. From order entry , through production, shipping and invoicing. The support you have on Line as well as the Tech Service you receive is worth it. You are not hanging out on a limb after your purchase. Every company runs into IT problems of some sort. With On Site you may be down, but you won't be down for long.

Pros

It allows us to give our customers real time information. Reports are generated by every dept. in my shop which help keep them up to speed on what information they need to know on a daily basis. For scheduling production, there is not an easier program out there. As a shop management tool it will track your jobs from door to door. Creating owner reports on financials and individual customer tracking information it has proved invaluable. I can now in a few minutes pull numbers I need to make sound decisions. I use the add-on modules as well, like Manage Orders and Proof Stuff. These have proven to be a great advantage for us in a very competitive screen printing market. The Library of videos is very helpful for training new employees as well as a refresher course for others.

Cons

My only Con to this program would be on the accounting end of things. We have merged to the accounting module 3 years ago now. Previously we were on Quick Books which is pretty much made for dummies. To operate some of the reports and ledger entries you need a better understanding of accounting. And some of the reports in QB you can click on entries and the program automatically takes you to where that entry was made. Example: if you were reviewing a Profit and Loss statement, you could click on an account named "Misc. Revenue" and it would show what the make up of that account is. In On Site you can find the information but it takes a bit longer and is not straight forward.

November 2019

Tim from Graphicon, Inc.

Company Size: 2-10 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2019

President

We started January 1 with [SENSITIVE CONTENT HIDDEN] visiting our location and helping us get started. The first 3-4 weeks were a disaster. Slowly we began understanding and able to use the software more comfortably. It is not a time saver, but we like the way that all is connected. It is very difficult to know what all it does. It was a rough first year on the software. We have found many obstacles getting it work in our system but are slowly overcoming. We have found that you almost have to be an expert in using the system to overcome these things. Hoping next year is smoother. Glad that [SENSITIVE CONTENT HIDDEN] is in his new position. Hoping for lots of new things with fewer quirks. Also seems like the accounting part is an after thought. Very klunky for an accounting program.

Pros

That quotes, orders, POs , artwork and invoicing are all connected

Cons

There are a bugs, and it is klunky. It was very difficult to begin and train on. There is no way to know all of the functionality unless you watch all the videos. I don't see how any company of size could use this without personal training. Had we not have paid [SENSITIVE CONTENT HIDDEN] to get us started, it would still be sitting unused.

Reasons for Choosing OnSite

Cost and seemed to accomadate our needs

November 2019

Paul from Brazen Clothing

Company Size: 11-50 employees

Industry: Textiles

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The best thing you can do for your Print Shop!

Pros

Shopworks have thought of EVERYTHING you could want a Print & Embroidery shop management system to do for our complex industry. I couldn't live without the daily production scheduling - its impossible to forget to meet a deadline!!! I love that everything is recorded for reruns, I love that I don't use a single other piece of software other than drawing programmes, I love how fast it is to go from a quote to a job to an invoice, I love the complexity that's available for special pricing for certain customers in certain situations, I love the way I can find things so easily within the search functions....I could go on and on. In 25 years of running my print shop of 9 hand presses, 3 autos and 5 embroidery machines, Onsite is by far the best piece of equipment that I have ever purchased for my business. …..and cost wise, I have paid for it twice over with jobs where printed work sheets were lost but because they had been marked as being produced in Onsite they were still invoiced, where in the past those jobs would just never have been charged out. Its a no brainer.

Cons

Because we're in New Zealand we had to set the system up ourselves which was a big job but it did mean I got to know the system 100% back to front - and that said, Shopworks were fantastic at answering questions and the online tutorials videos are so well made that we were able to set it up 99% unaided. I would love it is the size fields were longer....but hey, that's about the only even mildly negative thing I can think of.

November 2019

Howard from Alliance Graphics

Company Size: 11-50 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Couldn't have grown our business without Shopworks

Pros

It is a full featured platform that allows us to integrate everything from quotes to designs to production to fulfillment to accounting all in one place and everyone who needs it has immediate access to the information they need. We started using OnSite in 2004 when we were a much smaller shop and we couldn't have grown to where we are today without OnSite helping us manage our growth. When we first started using OnSite we didn't use the software for accounting and were still using quickbooks. Several years ago we adopted the accounting piece as well and the results were dramatic as all our customers, numbers and info are now in one place. It's cut our workload almost in half. As we have grown it became impossible for anyone to remember all the details about all the pieces of the thousands of jobs that we run but OnSite remembers it all for us. Because it is a Filemaker based platform it's search features are really powerful.

Cons

The learning curve can be a little steep and we didn't always implement all the features we wanted because of the time it took to learn and teach everyone how to use it. For people who have used quickbooks some the accounting processes don't work exactly the same and it can be frustrating until it's figured out.