Aselector

Improving call centre efficiency and CX is difficult —you know that—but how do you get started with structured improvement? The scripted guided help tool provides step by step contextual help to agents and allows customers to self-serve. ASELECTOR is an advanced agent scripting and workflow to help agents and customers follow interactive guides. Support your agents with guided scripting to achieve a compliant, accurate and consistent process on every call / transaction. Agents will love the fast interface with keyboard navigation and completely clean layout. Digitize your website with embedded interactive iframes, pop ups and chatbot to allow customers to self-serve. Detailed reporting to analyse click level data and breakdown of customer queries with effort quantifi...