Fantastic, customer support is fast and reliable via chat, and it offers.

I am very much satisfied with Brand24 and the features that it has to offer.

When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best.

Sometimes it's hard to filter out noise if your company name isn't unique enough.

Great way to track influence on all social medias with accurate results, I highly recommend this if you're involved in marketing.

Brand24 is one of the top options to monitor a brand online when it comes to functionality, price and user-friendliness.

A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently).

Brand24 are a fantastic group of people that know how to build a great product and support their customers. I can't fault them in any way.

Brand24 is a perfect tool for all those who are truly concern about customer relationship. So if you care about the brand image and high quality customer service this is a must-have.

The graphical user interface is easy to use and helps in facilitating communications with clients.

I loved the simplicity of the tool and how they are just focused on fulfilling one purpose that is to monitor your brand online.

Saved time going to news and Twitter platforms to understand manually what others are saying about the brand.

It helps bring up any important mentions that support your service or if there were any unsatisfactory customers who wanted more.

But much of the conetnt did not apply. People stopped reading them and it becasme not as valuable.

Customer support team is excellent and helps us in understanding the software better.

The data produced is great, the reports are also great. It's easy to use, cost effective and great functionality.

Quick and easy way to get social listening done.

After a conflict with Facebook, it has also limited capabilities of showing results from Facebook and Instagram.

I'm a marketing and PR specialist on the dropzone and I've been using Brand24 for 2 years now with some dead periods when the season is off.

It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.

My experiences with brand24 are great because I can see what people are talking about my brand on all social media with one platform. Which saved me lots of money and time.

The best tool to monitor your presence online.

Not only does Brand24 have great customer service, Brand24 allows me to gather all the mentions of certain brands from all outlets of social media so I can create a portfolio that is easy to use.

Aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

A very intuitive and easy-to-learn interface while including some fairly advanced features.

US Dollar

Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.

How Brand24 Can Positively Impact Your Business?

1. Public Relations

Websites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.

With Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.

Brand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. 

In addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.

Some of the most important features include: 
— Presence score
— Metrics of volume
— Metrics of engagement
— Metrics of reach 
— Metrics of sentiment 
— Metrics of influence
— Custom Reports 

2. Competitor Analysis

With Brand24, you can keep tabs on your competitors' business and industry trends.

You'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!

3. Customer Insights

Monitoring discussions about your brand may provide you with many valuable customer insights.

Finding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.

A significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.

4. Sentiment Analysis

Thanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.

It can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.

With Brand24, you can quickly check whether the mentions are positive, negative or neutral.

PR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.

5. Influencer Marketing

Brand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! 

Brand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.

6. Customer Service

Brand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.

Our tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.

Our Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.

As you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.

LongDescription

Real Time Analytics

Engagement Tracking

Mobile Alerts

Influencer Tracking

Email Alerts

Customizable Reports

Brand Tracking

Real Time Monitoring

Sentiment Analysis

Competitive Analysis

Project Management

Configurable Alerts

Audience Targeting

Collaboration Tools

Social Listening

Social Performance Management

Data Import/Export

Contact Management

Customer Experience Management

Social Media Monitoring

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Filtering

Benchmarking

Social Media Integration

Real Time Notifications

Real-time Updates

Visual Analytics

Review Monitoring

Alerts/Notifications

Reporting & Statistics

Reputation Management

Response Management

Keyword Tracking

Dashboard

Press Monitoring

Alerts/Escalation

Real Time Reporting

Customer Engagement

Behavior Tracking

Reporting/Analytics

Influencer Discovery

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Third Party Integrations

Competitor Monitoring

Campaign Management

@mentions

Article Author Database

Search/Filter

Hashtag Tracking

Web browser (OS agnostic)

Plus - 3 keywords, 2k mentions,  $49 / month, billed yearly
For individuals tracking a small brand.

Premium - 7 keywords, 5k mentions, $99 / month, billed yearly? 
Good for startups and small brands to track and analyze mentions.

Business - 12 keywords, 25k mentions, $149 / month, billed yearly
Great for growing brands and agencies to track, analyze and benchmark against competition.

Max - 25 keywords, 100k mentions, $249 / month, billed yearly      
Best for big businesses with our most powerful features and advanced reporting included.    

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