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Overall Rating
4.75 / 5 (140)
Ease-of-Use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5 / 5
Functionality
4.5 / 5
Last Review Written
October 19, 2021
Pros/Cons
  • Pros

  • When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best.
  • Great way to track influence on all social medias with accurate results, I highly recommend this if you're involved in marketing.
  • Cons

  • Sometimes it's hard to filter out noise if your company name isn't unique enough.
  • A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently).
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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