Callback Tracker

RATING:

4.6

(8)
Overview

About Callback Tracker

Callback Tracker is a cloud-based lead generation software that helps marketing agencies, franchises, and small businesses across industries set up call tracking numbers, create call flows, and analyze call data to optimize marketing campaigns. The application is a suite of products including call tracking, live chat, callback, mass email, and messaging features that enable organizations to streamline customer interactions. Administrators can utilize the platform to customize widget colors and style, create departments, route sales leads, forward calls from websites, use a call-to-action button to drive conversions, and let customers schedule calls. It helps users track incoming calls' source, record calls for compliance and training purposes, and route calls to the a...

Callback Tracker Pricing

A 14-day free trial is available, after which: Just SMS: $9 per month Start-Up: $14 per month Business: $39 per month Corporate: $69 per month *US & Canada calls only *No rollover minutes or text

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Callback Tracker dashboard
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Callback Tracker Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Callback Tracker

8 Reviews

User Profile

Bradley

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great app from a top notch team

We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

PROS

Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.

CONS

We have no complaints. We would however would like the ability to export some of the CTA data

Dan

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Thank You Call Back Tracker

A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

PROS

Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

CONS

I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Lukasz

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed February 2023

Great idea, not ideal implementation

PROS

Life time deal, so paid in full once and using forever. Good concept.

CONS

Not the best delivery of the idea - it does not always work.

Reasons for switching to Callback Tracker

Pricing

Jason

Marketing and Advertising, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

A clever, useful call back widget

A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

PROS

* Love the visual CTA and presence on website * Love the convenience for customers * Love how their team listens to customers * Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

CONS

There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Anonymous

2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2023

Does not always work the way it's intended

so so

PROS

Good idea, simple tool, with quite a lot of options

CONS

Great idea, should it deliver on it reliably, I'd be very happy

Reasons for switching to Callback Tracker

price

Freddie

Banking, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Excellent value packed full of features.

PROS

The support team was very responsive and was willing to make certain customization's to meet my business needs.

CONS

I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Leon

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Easy to Install and Use. Great custom features.

PROS

Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

CONS

not much. the little room for improvement is constantly being addressed.

Anonymous

51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Good User Experience Chat System

Easy to understand, worth the money, good features

PROS

The fact that their UI using new approach which let user comfortably contact us choose what channel they want to use

CONS

Minimum option to custom the design of it. Although they already have good UI design, but some still need customize

8 Reviews