Super positive. As I've gotten more familiar with the tool it's enabled me to grow our email marketing program quickly and I've learned a lot along the way.

I think the customization of different email building components that Cordial allows you to have is my favorite feature. Our email campaigns wouldn't look as good as they do in other tools simply because they can't function like Cordial does. Overall it's helped ramped up our email program to be industry leading.

Just the learning curve really, but that comes with most new systems and tools. With all the different functionality that comes with Cordial, logging in for the first time and diving into the tool can be overwhelming but there are plenty of resources online and with their support and account management teams that are able to help solve problems quickly and effectively.

Great experience so far, and excited to continue the relationship and grow together!

The interface is very user friendly. I'd never heard of Cordial prior to joining virgin voyages, but was able to easily learn the platform. But mostly I cannot say enough great things about [sensitive content hidden], and just the support we receive from them on a daily basis. Anything we need, we reach out in slack and get prompt responses every time and nearly always get a solution.

I think the only thing we find is sometimes Cordial may not easily integrate with some of our external partners.

The ease of use of the sculpt template feature.

The lack of dynamic content / personalization features out of the box. We've had to request lots of these features which the team is looking into implemnting.

Amazing! We love the product and our support team.

My team loves the ease of use and the support that we receive from the Cordial team to customize things to our specific needs.

Most of our limitations are actually internal data issues. The major thing we've wanted to see is more options for analytics around trends/link tracking, etc.

Overall has been very positive experience, especially moving from an older legacy ESP

Platform runs fast and the team is very helpful with building solutions

Could use some quality of life items like a coupon manager or interface for recommendation management

1. The smarty logic and other features available for use. 2. The ability to manage both, email and sms, through them.3. The full service team is great! (client services and production)

1. Would like to see an out of the box connection with GA42. Would like to see more consistent and formal reporting on usage and performance

I like the dashboard, reliability, and the team the most.

The integration could have gone a little smoother