Distribution Engine

Distribution Engine is a cloud-based solution that helps distribute work to team members. Designed for users in marketing, sales, customer service, operations, or any function, it helps customer service managers match Cases to the right agent for the inquiry or ticket, reducing response times and time-to-action and improving resolution rates and speed. Distribution Engine allows users to classify and convert incoming records, automatically distribute them based on the logic and rules they choose, and track and report on the actions and performance of their teams. Users can classify incoming records by territory, matched leads to accounts, custom logic and rules, auto-convert leads to contacts, accounts, and opportunities, and de-duplicate leads. It offers distributi...