About Google Ads

Google Ads is an online advertising solution that helps businesses promote products and services on Google Search, YouTube and other websites. It allows organizations to create, add and edit advertisements, set a monthly advertising budget, view optimization scores and apply recommendations based on strategic insights. It allows advertisers to gain insights into campaign performance statistics, such as lead conversions, impressions, and click-through rates. Administrators can use Google Ads to set up advertising goals to increase sales or sign-ups through websites and receive supplementary calls or website visits to the physical location. Additionally, stakeholders can utilize mobile applications on Android and iOS devices to track advertising campaigns in real-tim...

Google Ads Pricing

You can sign into Google AdWords for free. You are only charged when someone clicks on your ad. You can define the daily budget you want to put down. You can also bid for important keywords.

Free trial: 

Not Available

Free version: 

Available

Close

Image 1 of 4

Google Ads admin advance setting

Headshot of Software Advice Advisor

Find the right Marketing Software for you.

What key features are most important to you in Marketing Software?

Google Ads User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 415 reviews

User Profile

Christine

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

A must have for every business

So far I have had an amazing experience with Google Ads as customers and clients have been searching for our products. The customer service support is really good and the Google Ads guide is east to understand. It has helped me managed my Instagram and Facebook Ads. It is also very affordable.

Pros

Google Ads is very useful in my business since it helps me in advertising, in this era of digital advertising it is very intuitive. The bidding strategies are flexible enough for a variety of businesses which makes carrying out different campaigns way easier. Real time tracking has also been made easier. Customers and clients can easily find our products online.

Cons

The features are very complex and overwhelming tile I had to do short courses to know how to manage the Google Ads. It takes a lot of time to start a new ad, and this could take even a week before i begin realizing results.

Reasons for choosing Google Ads

It came in handy after my Facebook Ads account was suspended.

Reasons for switching to Google Ads

I now have control of my campaign goals and can monitor how customers and clients are searching for our products.

Mohammed

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

guaranteed outreach, solid results

Beyond the first two months when we weren't too sure of how to reach our goals at the cheapest cost, our campaigns on Google Ads have been the most impactful to our projects. With coverage on Google Maps, our campaigns are not only informative, but also quite actionable and has increased patronage of our (originally) least accessible locations greatly.

Pros

The best thing about google ads is the guaranteed outreach your ad gets while you essentially only pay for the impact of the ad campaign, and not just having your ad broadcast. So then there is never really anything like an unproductive ad campaign with Google Ads. Secondly, for the price of one, ads get broadcast over the several google platforms commonly used in our target communities, so we are able to get better results in shorter times.

Cons

The Display Network option ended up being an added layer we didn't need for our campaigns because it yielded very poor results while costing us quite a bit. We only discovered it after two months when we were scrutinizing the analytics reports.

Reasons for choosing Google Ads

LinkedIn didn't have enough reach within the pool of people we were targeting for our ad campaigns.

Reasons for switching to Google Ads

Our facebook campaigns were great at increasing awareness and visibility, but wasn't so great at converting those numbers into increased customer business.

Julie

Company size: 501-1,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

November 2021

Great advertising program

Pros

For me Google ads is a must for every online marketing mix. They have a lot of options to advertise on different platforms and networks all centered in one place (such as YouTube, Google search and display network sites) It's relatively quick to set up and to see results as well.

Cons

Difficult to use, you really need knowledge to use this software. They want you to use automated bidding strategies based on machine learning but this is not always the best way to set up a campaign for your ROI. You really have to know how you can optimize your campaigns. Of course it all depends on your marketing strategy but this makes it difficult for small entrepreneurs for example without professional help.

Shelly

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

July 2021

Google Adds Review

Frustrating

Pros

Do not like using his product and it doesn’t seem to make any difference

Cons

Too confusing to setup not very effective

Reasons for switching to Google Ads

Was supposed to be easier

Christopher

Company size: 1 employee

Industry: Music

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

August 2021

GOOGLE ADS HAS APPALLING CUSTOMER SERVICE WHEN RESOLVING PROBLEMS!!!

Pros

Admittedly the ads are relatively simple to set up- and budgeting can be done easily too. A little difficult to verify that the ads are genuinely running and being placed correctly. After research we noticed a lot of ads were being placed in the most obscure places. But I put that down to inexperience on our part and now feel this can be controlled somewhat.

Cons

Appalling customer service treatment after their own mistake. There have been 23 emails since Dec 2020 relating to Google Ads teams’ error incorrectly disapproving our ad. However, loss of significant revenue resulted from this error. In seeking compensation for THEIR error all Google Ads have done is keep on sending me a template email that states, 'Thank you for your response. I will be glad to assist you further. I understand that it is taking really longer time than usual...We assure you that your query is being attended and I would request you to please allow us s 4-5 business days more to get back to you'. ...and then nothing! No progress report, no management contact even after insisting on it. Clearly Google Ads doesn't really care for its customers except when it's time for US to pay them. We are now in the process of legal action. ...it is now 11.08.2021 at the time of writing this.

Popular Google Ads Comparisons