About Hearsay Social

Hearsay Social is a cloud-based social customer relationship management (CRM) solution that caters to financial services businesses and helps them to manage their interactions with existing and prospective customers.

Hearsay Social’s 'Predictive Social' module allows users to engage with their target audiences and manage their social presence from a central dashboard. The solution sifts out social signals and provides recommendations by deploying natural language processing (NLP) technology. Hearsay Social’s analytics feature tracks customer engagement with respect to specific social media campaigns.

Hearsay Social provides compliance functionalities and also caters to the needs of regulated financial companies with the help of pre-approva...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Hearsay Social

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

April 2019

Hayden from KLAS

Company Size: 51-200 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Manage your social media in one spot

Social media management and tracking

Pros

This is a great spot to go to for managing and tracking your social media platforms. you can create and schedule content within it and even post from it. Big time save.

Cons

Your views on platforms like Facebook will be throttled or limited when posting with a third party viewer. I would recommend only using Hearsay to track and manage but not to create or publish posts.

December 2017

Dasha from Secord Insurance Agency

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2017

One place to manage all your social media! You customize all.

Pros

I enjoy using Hearsay because it lets me manage my agency Facebook and Twitter at the same time. I chose what content I want to post, schedule what time I want it to post (it even suggests the best time of the day to post) and it does it all automatically. I can schedule everything on Monday and would be good to go for the rest of the week or as long as I chose to have content posted. It shows me all the stats and how much likes/shares etc I am getting. Hearsay makes it super easy to manage your social media accounts for your business.

Cons

It doesn't let you tag or hashtag anything. This is not a big deal, but it would be nice to tag a business you are mentioning in your post or a popular hashtag.

October 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2017

Intuitive and effective.

Pros

Ease of use for our field force is the most important benefit of the Hearsay Social software. They are able to navigate it efficiently and effectively which helps them use social media to promote their practices.

Cons

The application lacks the ability for significant customization and flexibility. Users are beholden to Hearsay's development roadmap.

November 2019

amanda from Financial Services

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Hearsay makes it easy to engage

Hearsay Social is great for individuals who want to increase engagement and improve their overall social media platforms without much effort.

Pros

I like that Hearsay makes it easy to engage without having it on the forefront of your mind, or putting a lot of effort into it. In the Financial Services industry specifically, where everything has to be monitored by compliance, they support our brand in providing content that automatically posts to our social accounts.

Cons

There really is nothing that I don't like about the software right now. While I have not been using it for a long time, I just find that it makes my job easier and frees up by time to focus on other things.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2018

Overall good. So much room for improvement, especially regarding ease and functionality of the app

Pros

The calander has been nice. It's been great being able to schedule my posts, and slide around the posts to different dates/times (though it's not always consistent)

Cons

The mobile app. When I make edits to scheduled posts, they don't save. The desktop version has issues to regarding edits. I never can change images on posts without having to unscheduled/reschedule the post and reupload the image.