Our sales and support employees can use iCapture to swiftly scan booth visitors at trade events and gather crucial follow-up information. They are not only really fast, but also quite knowledgable about their technology, and they promptly correct any issues or set up my event. iCapture was the most cost-effective option for all of our lead capture requirements. It provided everything we needed, from custom layouts to automatic follow-up emails, at an affordable price.

Currently, there is no way to mass archive completed programmes and distinguish between archived and completed programmes. The initial setup takes time, but it is vital for success.

More qualified leads, an organized system for sorting and distributing the leads we did get and the ability to instantly send information to a customer requesting it on show site at a kiosk

Our sales team is made up of a small group of young, eager college grads and well over a hundred industry veterans, many of whom have worked for our company for 30 years or more. Contact information collected at trade shows has historically been written on paper and then remained in the hands of the salesman lucky enough to collect it, allowing no way for our corporate team to know if sales could be linked back to any certain show. The iCapture Software provides the PERFECT solution for all of these problems. It's clean look and simple operation offered our older employees an unintmidating experience as they incorporated technology for the first time and it's feature-rich tools and seemingly endless array of customization options engaged even the younger more tech-savvy. One customization option is the ability to create and program your own list of qualifying questions. We formed groups combined with both new and veteran members of our sales team and tasked them with providing the most important questions to ask to determine if each visitor to our booth was a buyer, a browser or not interested in our products. On show site, the ability to scan both badges and business cards meant that the team was able to engage with more booth visitors than in years passed. The numerous options for sorting and distributing the data collected meant that a master file could be maintained at our corporate offices and copies easily sent to the salesperson responsible for capturing it.

The iCapture software provides so many ways to customize it's proponents to each company's individual needs that it is honestly difficult to find something not to like about it. The only area I struggled a bit with was the photo management system and the struggle was more user created than a software flaw. We wanted to take advantage of the apps ability to push product information instantly via email to customers who request it. In order to do this for the 29 components we showed, I uploaded a substantial amount of photos and documentation. When the time came to link possible requests and responses to the pictures and documentation that would be sent, I realized that I should have used the option to create new folders and upload these pieces keeping those needing to be grouped together organized within these folders. Instead, all of the items I uploaded were now alphabetized in the one main folder and the task of once again grouping the items needing to be sent together became very time consuming. The software provided a way to keep the items organized but I wasn't clearly presented with this feature nor did I easily find instructions on how to accomplish the task. This learning curve was in no way enough to alter the way I feel about this amazing software and the outstanding level of customer service that is provided by Ed and the iCapture Team.

It was nice to have one software that we could use across all shows and know that our teams could be aligned to one instance

The company claimed several API's they did not actually have; it did not save us money to use this over paying each show directly; the content did not link into Eloqua the way we were told it would in the selling process. Overall very disappointing. Might be useful for baby startups

Great for large amount of leads, say conventions or meet and greets. Great follow through system.

So much functionality and super easy to use. Designate your lead funnel path and it alerts u of when to follow up and who you’ve forgotten. Great for transferring from a paper based sustem

This is best for a gigantic amount of leads, like I’m about to use this at CES, but it really is quite tedious for a smaller amount of leads. And I can’t quite figure out how to maximize it for cold calling.

It's been a low maintenance relationship with iCapture and they're really easy for my team to work with and have been incredibly flexible in helping us meeting various needs from time to time.

It's simple to deploy and doesn't require device rentals. It's real-time, secure and allows for immediate follow-up to attendees who just visited your trade show booth. Business card transcription service is available as well.

License fees limit our widespread use of the tool for all shows, so we use for the major trade shows.