I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

We measure email response time and this does that perfectly.

Very well priced, easy to use, and perfectly tailored to my needs with easy integration. Excellent customer service as well.

It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

The employee with the best time, gets a reward. Our customer feedback ratings have greatly improved since we implemented this project.

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.

I love the ease and functionality of pulling data into PDF software to share metrics with management and my staff.

I really like the first reply data, the monitoring of the different team and the assistance of [sensitive content hidden] when I need help.

I needed to be able to monitor the efficiency of my team responding to emails, this worked perfectly for me.

The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

It helps me keep track of customer service email accounts and ensure that our customers are receiving a timely reply from us.

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.

Product was very easy to configure and user interface is intuitive. Per mailbox pricing is a positive.

Complex overview of process flows. Helps to understand the trends.

The dashboard with at-a-glance data is great and being able to easily switch between users with the dropdown and search feature is very convenient.

Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.

The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.

Ease of use, reports are automated and sent to email.

TimetoReply - the Information I Want and the Information I'm Confused By.

This software has offered us the opportunity to ensure our clients are getting the customer service we promise.

I like that I can pull the team and see their e-mail stats as well as the e-mail productivity. I like that we can view the response times to different select groups if needed as well.

Easy to use, quick set up and friendly display of data.

I like that it easily broke down email response performance and had the ability to quickly filter and view teams/individual performance.

Any time we have had to reach out to support they have been quick to respond or get back to you and resolve the issue.

Very insightful results. Most pleased with the support and additional features.

The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover.

This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

US Dollar

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

LongDescription

Real-Time Analytics

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Personalization

Social Marketing

Site Intercept Survey

Multi-Channel Management

Skip Logic

Lead Capture

Mass Texting

Activity Tracking

URL Customization

Shared Inboxes

Data Synchronization

Customer Segmentation

Subscription Management

Drip Campaigns

Real-Time Monitoring

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Multi-Campaign

Customer Database

Recommendations

Audience Targeting

Automated Publishing

Geolocation

Customizable Fields

Collaboration Tools

Template Management

ROI Tracking

Data Import/Export

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Customer Activity Tracking

Subscriber Management

Email Distribution

Content Management

Form Builder

Preview Functionality

Email Marketing

Mobile Access

Social Media Monitoring

List Management

Real Time Data

Performance Metrics

Mobile Retargeting

Channel Management

Question Piping

Click Tracking

Multi-Channel Communication

Behavioral Targeting

Marketing Automation

Question Library

Landing Pages/Web Forms

Question Branching

Social Media Integration

Behavior Analytics

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Social Media Retargeting

Website Visitor Tracking

Geotargeting

Automated Scheduling

Customizable Templates

WYSIWYG Editor

Team Management

Image Library

Conversion Tracking

Lead Nurturing

Social Advertising

Delivery Tracking

Dashboard

Mobile-Optimized Email

Spam Blocker

Customer Journey Mapping

Real Time Reporting

Support Audio/Images/Video

Reporting/Analytics

Contact Database

Monitoring

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Mailchimp

Live Online

Webinars

Documentation

Videos

timetoreply, is an email performance optimization and analytics software for customer-facing teams globally. With seamless integration into Google Workspace, Outlook, and Microsoft o365, timetoreply empowers your teams to supercharge their email game, without having to leave their inbox..

Our software doesn't just track response times; it actively helps your team improve them. Real-time reply tracking and alerts + SLA management options ensure your agents reply faster and optimize their email follow-ups. Easy to implement. Instant data. Shared and individual mailboxes. No change to workflows. No training required.

Elevate your team’s email communication game with timetoreply and watch  their performance soar. Get started today. Soc 2 type II certified


Email Monitoring

Communication Management

Churn Management

Contact Management

Visual Analytics

Response Management

Drag & Drop

Archiving & Retention

Third-Party Integrations

Search/Filter

Real Time Analytics

Customizable Reports

Access Controls/Permissions

Whitelisting/Blacklisting

Pricing is available on a monthly subscription as follows:
Starter Pricing Package: 5 - 10 mailboxes, at $16 per mailbox per month
Pro Pricing Package: $25 per mailbox per month
Elite Pricing Package: $34 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.
Save 12.50% with annual billing

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