Microsoft 365 vs Vanilla

Microsoft 365 has 12356 reviews and a rating of 4.64 / 5 stars vs Vanilla which has 62 reviews and a rating of 4.4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.64 / 5 (12356)
4.4 / 5 (62)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
December 24, 2021
October 28, 2020
Pros/Cons
  • Pros

  • It’s the best professional level software for any office or school. Very reliable and super user friendly.
  • I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.
  • Cons

  • It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.
  • If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.
  • Pros

  • We needed a solution with a robust API and Vanilla has done a really great job on that front.
  • The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source.
  • Cons

  • There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year.
  • Also, the migration from staging to live is manual and open to user error. Image compression (or the lack of) has been a big issue for us as our sites are very visual and performance has suffered.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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