It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

Improved Live up to date inventory tracking , larger outreach using the email blasts and easy to use CRM makes managing and syncing other programs a breeze.

It has been wonderful to use this CRM interface which keeps the track of all my customer assets and register all my daily activities.

Ease of use, customization, workflow management, email integration and campaigns. It's a solid CRM which offers more functionality than other far more expensive CRM's out there.

Design seems  a little dated, can be confusing at times.

Fantastic user interface, Great functionality and integrations with google calendar are the highlights of this product. We have been able to get great sales insights after embracing Vtiger CRM.

Integration with Microsoft outlook can be done in different ways which is a bit confusing.

VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications.

It does come with some great hookups to other apps and software, and the app is useful.

With tools provided by community that complement it and make it strength and powerful.

We have a little overview from our clients, because, a lot of clients are 2 or 3 times in the CRM in cause of a mistake with update.

I think it is pretty accessible for the most part, so that helps.

Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization.

I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.

In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time.

Offers great details, options, information to capture the required information which is useful to further analyse whenever required.

The ease with which one can manage and nurture leads to drive the revenue within the organization is unmatched.

It has a lot of resources. For a small company with low budget it's a great choice.

No custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.

Reporting can be fast and powerful. There are still some gaps I'm having to learn to live with but they can and should improve this.

I love the easy costumization and the Powerful tools for low price.

Great value for money, great customization options.

VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive.

Recommend if you are looking for a CRM easy to configure and stable.

The customer support is very helpful and they always strive to improve the system.

It can be synchronized with losts other apps. Perfect customer support 24/7.

Far away from SalesForce, lack of functionalities.

The cloud version of the software suffers for this reason, as well as the inability to edit some records due to a lack of access to the backend.

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports.

We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems.

I like that certain forms can be modified to accommodate varying needs. It's nice that it integrates with our time keeping software.

The user interface is clean and easy to use icons. Not much of training is required.

US Dollar

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



LongDescription

File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Document Storage

Activity Tracking

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

File Transfer

Email Templates

Contact Management

Audit Trail

Version Control

Notes Management

Booking Management

Mobile Access

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Alerts/Notifications

Multi-User Collaboration

Data Visualization

Reminders

Event Management

Multiple Format Support

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Document Automation

Multi-Language

To-Do List

Conferencing

Reporting/Analytics

Contact Database

Remote Access/Control

Appointment Management

Video Conferencing

Secure Data Storage

Video Streaming

Task Progress Tracking

Archiving & Retention

Microsoft Outlook Integration

Task Management

Live Chat

Document Management

@mentions

Document Generation

Search/Filter

Image Editing

Productivity Tools

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Microsoft 365

Videos

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support.


Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management.


All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Customer Surveys

Forecasting

Business Card/Badge Scanning

Internal Chat Integration

Lead Capture

Customizable Reports

Access Controls/Permissions

SMS Messaging

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Lead Distribution

Projections

Knowledge Management

Pipeline Management

Customizable Fields

Automated Routing

Sales Trend Analysis

ROI Tracking

Data Import/Export

Email Tracking

Customer Support

Self Service Portal

XML/RSS

Opportunity Management

Lead Management

Email Marketing

Sales Reports

Performance Metrics

Routing

Territory Management

Marketing Automation

Request Escalation

Social Media Integration

Lead Segmentation

Workflow Management

Source Tracking

Activity Dashboard

Reporting & Statistics

15-day free trial, no credit card required.

Vtiger offers four different packages, including a forever-free CRM.

Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly)

Please contact Vtiger Sales team - sales@vtiger.com for pricing information. 

Microsoft 365 vs Vtiger CRM

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