We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

You get alot of text messages in each bundle. It is a cost effective solution for a small organization like ours.

Ive sent 3 emails over the course of 3 weeks and still havn't heard back. Guess i just take the Loss and Hope nobody else has to deal with this shitty service.

It's simple to use and a easy solution for mass text marketing. Great for keeping our guests and member up-to-date on events and sales.

Textedly is VERY user friendly. An easy upload of phone numbers and the ease of sending messages are my top praises.

Customer service is awesome, and I always receive help quickly when I need it.

I do like this concept and I see the potential. Just need to start reaping the rewards from this.

I love how I only pay for the outgoing texts. Interface is user friendly and super easy.

This product is fast & easy to use, company has it set up so you can send out custom messages, or self-created auto messages. Very reliable, no-frill service.

Very happy with the web-based UI. It's just so easy and satisfying to use.

The inability to export our lists. It's a feature that textedly needs to add with the way that campaigns are shaped today.

I have a lot of people to contact. They need to know when they have the opportunities and I can get it to them quickly.

It is virtually impossible to cancel the service. You can never talk to anyone you are limited to the chat or email only for support.

They were very helpful early on. Since then, it's been an easy platform to use.

The pricing is super fair and the customer service is excellent. Ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.

They were so kind, and easy to work with. The price is spot on AND conversion rate is insanely good.

Save yourself some googling and just go with this one. Super easy for people to subscribe and unsubscribe.

Seamless integration with Slack. Customer support is really good.

I really love the ease of using this software and quick tech support. The dashboard is very user friendly.

I twice called the sales number so that I could actually talk to someone, and they promised to mark my request as urgent and someone would call me, but no one ever did.

I like how you can send out mass texts, which allows me to hit as many clients as possible in one shot. It is easy to find out who texts you back or removes you from the list.

This is the best SMS software tool out there for a small business. The user interface is great and the pricing is excellent.

It  allows for direct contact. A Cost Effective, Personal Marketing Tool In A Social Media World.

My experience with Textedly has been awesome. I am getting my money's worth, and it is user friendly.

US Dollar

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


LongDescription

Commenting/Notes

Customer Surveys

Online Voice Transmission

Quality Management

360 Degree Feedback

Skip Logic

Performance Management

Customizable Reports

Access Controls/Permissions

URL Customization

Transfers/Routing

Employee Directory

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Offline Form

Calendar Management

Goal Management

Collaboration Tools

Call Center Management

Data Import/Export

VoIP

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

Email Marketing

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Call Scheduling

Performance Metrics

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Benchmarking

Question Library

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Call Screening

Response Validation

Audio/Video Recording

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Multiple Parties

Two Way Audio & Video

Alerts/Escalation

Support Audio/Images/Video

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Feedback Management

Video Conferencing

Data Analysis Tools

Drag & Drop

Gamification

Call Monitoring

Third-Party Integrations

Call Tracking Metrics

Survey Builder

Canned Responses

Employee Recognition

Live Chat

Mobile Survey

Virtual Assistant

Offline Response Collection

SIP Trunking

Virtual Voicemail

Automated Attendant

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Email/Help Desk

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Nextiva

Videos

Textedly is a cloud-based SMS marketing tool for businesses of all sizes.


The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.


Textedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have.


Textedly is priced on a per-month subscription basis.



Real-Time Analytics

Engagement Tracking

Text-to-Win

Shortcodes

Multi-Channel Marketing

Two-Way Audio & Video

Mobile Alerts

Automated Responses

Mass Texting

Activity Tracking

Customer Segmentation

SMS Messaging

Drip Campaigns

Real-Time Monitoring

Scheduled Messaging

Location-Based Marketing

After a free 14 day trial, monthly plans start at $24 per month and scale up based on business needs.

Textedly offers the following texting options:

$24 per month: includes 1 keyword, and 1,000 outbound text messages.
$39 per month: includes 2 keywords, and 2,000 outbound text messages.
$50 per month: includes 3 keywords, and 3,500 outbound text messages.
$70 per month: includes 4 keywords, and 5,000 outbound text messages.
$140 per month: includes 6 keywords, and 10,000 outbound text messages.
$210 per month: includes 7 keywords, and 15,000 outbound text messages.
$350 per month: includes 10 keywords, and 25,000 outbound text messages.

All inbound text messaging are free!

Pricing continues to scale based on number of keywords and text messaged, up to:

$2,800 per month: includes 50 keywords, and 200,000 outbound text messages.

Textedly also offers annual plans. By paying for the entire year, you will get 20% more text messages each and every month.

Nextiva vs Textedly

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