The Drag and Drop Campaign Builder makes my job so easy.

The program works great and the support is there if you need it.

Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface.

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs.

The whole database, list and segment thing can be a little confusing and overwhelming.

All issues we have had have been immediately resolved without hindering our day-to-day job.

If there is an issue or error with the software it sometimes can take awhile before you get a response.

Pinpointe is very easy to use. We haven't had many issues but their team is helpful in resolving the.

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry.

We also dislike the fact that customer service is via email only.

Programming Flexibility and Cooperation with us as the end-user was excellent. The ability to schedule drip campaigns and analytics is at an industry HIGH.

Great quality product at a very reasonable cost.

Easy search of databases. Easy downloading of databases.

Great Product - With Excellent Customer Service.

Limited access control on a per user basis -- but I hear they are working on this feature. The team has been very receptive to new feature requests.

Today's customer support is better than before...in years past it was like a fetch game. It was so refreshing to be called back and when I called back him answered and helped me directly.

The best in class email editor, just incredible in flexibility. Extremely friendly dashboard, great reporting, very competitive pricing.

We have a small marketing department but Pinpointe helps us make email blasts quickly and easily. The customer service team is speedy and thorough when I need help or run in to an issue.

Don't like incoming calls at the same time I am dialing out.

It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.

Was difficult at first to train staff, but once you get the rhythm it is smooth.

The software is user friendly. We loved that we were able to access the software from any device.

We no longer use this service. We were using it in a mortgage call center to manage leads and auto dial them as they came into our system.

My customer service rep has been extremely helpful, patient and always available.

Efficient, simple, effective. Great at helping agents bang out calls.

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

The automation has been great. We go online and it auto dials, texts and emails.

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

I love the ability to customize this application.

It has been a very easy transition and the experience has been great.

This savings helps offset the cost of Ricochet.

Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom.

I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system.

Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.

Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Sometimes it is difficult to use while multitasking with other systems in our office.

Solving issue of determining cost per acquisition.

Expensive, algorithim can get thrown off quickly, spam guru is iffy.

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

My overall experience with ricochet has been great.

By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.

US Dollar

PinPointe is a cloud-based email marketing tool that helps small, midsize and large enterprises across various industry verticals to create, distribute, analyze and manage their email marketing campaigns. 


PinPointe allows users to create email campaigns from a library of premade templates and automates email scheduling and trigger campaigns. The solution helps users to target audience segments by combining behavioral information, demographics and other custom fields. It also features real-time analytics, which allows users to track Twitter streams and inbound marketing results.


Additionally, PinPointe helps users to add buttons that allow audiences to follow, like and share email marketing campaign elements. Other features include drag-and-drop editors, campaign statistics, spam checkers, lead capture forms and integration with third-party applications. PinPointe can be accessed via desktops and multiple mobile devices and is ReturnPath certified. 


Services are offered on a pay-as-you-go pricing model and on a monthly subscription basis. Support is offered via phone and email.



LongDescription

Real Time Analytics

AB Testing

Customer Surveys

Customer Segmentation

Subscription Management

Drip Campaigns

Multi-Campaign

Customizable Fields

Campaign Scheduling

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Email Templates

Subscriber Management

Contact Management

Lead Management

Email Marketing

List Management

Click Tracking

Dynamic Content

Event Triggered Actions

CAN SPAM Compliance

Reporting & Statistics

Customizable Templates

WYSIWYG Editor

Image Library

Spam Blocker

Customizable Branding

Reporting/Analytics

Contact Database

Mailing List Management

Campaign Analytics

Lead Qualification

Customizable Forms

Drag & Drop

Auto-Responders

Campaign Management

Engagement Tracking

Lead Capture

Activity Tracking

Email Tracking

Email Campaign Management

Real Time Data

Landing Pages/Web Forms

Workflow Management

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Web Forms

Mobile Optimized Emails

Real Time Reporting

Third Party Integrations

Personalization

Lead Generation

Preview Functionality

Social Media Integration

Segmentation

Customer Journey Mapping

HTML Editor

Web browser (OS agnostic)

Professional Edition
For mid-size businesses sending 5,000 to 250,000 emails a month, the Professional Edition is best. You'll get a single user login and access to advanced features at a great price. 

Enterprise Edition  
For mid to large businesses or agencies, the Enterprise Edition is a great solution. You can send 250,000-10 million+ emails a month with this high capacity package and have up to 250 user logins. You'll have dedicated servers, IP addresses, an account manager, phone support and access to additional features, like Salesforce integration.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pinpointe

In Person

Live Online

Webinars

Documentation

Videos

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.


Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.


Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes.Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.



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