

Really Simple Systems CRM Software
About Really Simple Systems CRM
Really Simple Systems CRM Pricing
Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.
Starting price:
$14.00 per month
Free trial:
Available
Free version:
Available
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Really Simple Systems CRM User Reviews
OVERALL RATING
Showing 1 - 5 of 368 reviews

Chris
Verified reviewer
Company size: 11-50 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
October 2018
Cost effective CRM for small business
We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.
Pros
Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.
Cons
Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems
Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards
Replied October 2018
Wendy
Company size: 2-10 employees
Industry: Translation and Localization
Review Source: Capterra
March 2022
Easy to use and implement
I am currently working towards switching to Really Simple Systems CRM after a very successful trial. Switching from my current user made me look at which functions I actually use and allowed me to streamline our requirements, which I believe will make us more efficient.
Pros
This software appealed to me instantly because it is so intuitive and adaptable. The custom fields creation was very easy to pick up.
Cons
Time will tell but at the moment it looks good.
Reasons for choosing Really Simple Systems CRM
Much more aligned with the way i work
Reasons for switching to Really Simple Systems CRM
Too expensive and frankly lousy customer service.
George
Company size: 2-10 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
November 2020
Its a Really Simple System, it really is!!
Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.
Pros
I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts
Cons
I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!
Reasons for switching to Really Simple Systems CRM
Really Simple Systems felt more intuitive and had a closer functionality to the needs I had. This was a number of years ago and I am sure Zoho has increased its functionality, but RSS does what i need and what i currently use it for, I know inside out, so I can get tasks completed quickly and efficiently, so i have no need to look at other CRM systems
Dominic
Company size: 11-50 employees
Industry: Civil Engineering
Time used: Less than 12 months
Review Source: Capterra
November 2019
RSS Review
We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system.
Pros
Its very easy to use, quite intuitive in set up and implementation.
Cons
*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. *Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this? *The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return.
Reasons for choosing Really Simple Systems CRM
It wasn't my decision!
Reasons for switching to Really Simple Systems CRM
Different companies use different products.
Stephanie
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
April 2022
Lives up to its name
Fantastic account and support team and great product.
Pros
Love the simple, intuitiveness of the user interface and benefit greatly from all the custom configuration options available.
Cons
Would like a bit more flexibility with selections of data sources available to create custom reports.
Reasons for choosing Really Simple Systems CRM
Intuitive user interface, flexible and easy self-serve customizations, HIPAA compliance, and good price