Really Simple Systems CRM
About Really Simple Systems CRM
Really Simple Systems CRM Pricing
Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.
Starting price:
$17.00 per month
Free trial:
Available
Free version:
Available

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Most Helpful Reviews for Really Simple Systems CRM
1 - 5 of 456 Reviews
Sian
11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2023
No more spreadsheets or notebooks!
Bruce
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Easy to use CRM
If nothing else the audibility of customer interactions, this allows us to see any \ all communications with the customer.
PROSOnly pay for the functionality you need. Some other CRM's include marketing, systems management, financials, etc. but if you don't need them don't buy them. Its a very easy system for users to pick up, comprised of a core architecture: Customers \ Companies = Accounts Contacts = the customers name, email, telephone Tasks = To Do list Activities = records the history of what you've done with that customer Opportunties = Won or lost sales records Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields.
CONSWe're looking to do some integration and other CRM platforms easily allow this through API services, such as IFTTT or Zapier, Really Simple Systems only provide an API. You can of course code this into whatever you want, but will require time.
Neil
Management Consulting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Simple Effective CRM System
Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements.
PROSIt was the simplest CRM system I have used compared to a long list of CRM systems used over the last 15 years, it is modern and I can use it on any device I like and web browser effectively. marketing functionality built into the CRM database beats those that need to use 3rd party applications like Mailchimp, everything thats needed is in one system that is evolving and improving over time
CONSThe data conversion and bringing in data was a challenge trying to get it to work, but the support team simply imported the data for me when it was required, data import/export functionality has been improved.
Reason for choosing Really Simple Systems CRM
Simpler to use and a pricing model was easier to step through as my business grows
Reasons for switching to Really Simple Systems CRM
Flexibility, pricing, modern web look and feel and compler to use
Colin
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2017
Simple as promised, but let down by a fixed architecture and apathetic customer service attitude.
It was adequate when we started out, but the service forced us to explore other options.
PROSAs expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.
CONSThe architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away.
Vendor Response
Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C. Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case. I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service. I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success. Kind regards Helen Armour Marketing Manager
Replied October 2017
Diana
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Use of CRM
When I have needed help with something I have had a quick and useful response very quickly. I find it easy to use for what I need.
PROSThe most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.
CONSI have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.
Reasons for switching to Really Simple Systems CRM
The above was very expensive and we did not make use of all the features it had, as we did not need them.