The ease with which we are able to create a shared dashboard is awesome thereby leaving the team with more creative and productive time to make individual submissions. Our facebook marketing has improved by over 30% since the introduction of smartly.io

Click For InstI like the customer care support is on another level compared to what is obtainable in the market. The response time and the service level agreement are the shortest i have seen so far. The interface is easy to get used to. Our facebook campaign success increased by 37% in the first 3 weeks of implementation.

The momentary delays caused by bugs should be looked into as it causes a bit of a delay in meeting up deadlines.

Smartly allows our small but mighty team to act double the size by creating a space that allows us to manage, execute, report, and scale creative. It takes our team of 3 working at the level of a team of 10. The creative features are the most valuable.

Smartly is extremely valuable for teams that are strapped for time when producing paid social ads at scale by giving the ad buyers to create copy variations at scale. The reporting visualization capabilities save hours of time daily. Using Smartly is a no-brainer for global brands.

Ad scheduling is a huge pain point. Creating rules does not always seem reliable. The ability to very clearly schedule ads at the ad level even within feeds and within campaign management views would greatly benefit client brands.

Great potential, great UI, but chat line help is terrible. Any time saved in using Smartly is quickly wasted on untrained help in the chat. I can not complain about this enough. The first year of support on the platform needs to get a whole lot better

Smartly has powerful potential to serve as a single UI for all social media. The UI is very intuitive and user friendly

The chat help feature is just 100% awful. Too time consuming, many times the person on the chat line knows less than I do. I have been on the chat for hours only to realize they did not pay attention to the campaign and placement I was referring to. It is a very huge negative when thinking about using or renewing the software. The first year of support on the platform needs to be vastly improved and the chat line professionals need much better training. I would say this is the single reason I would not recommend the product.

Excellent sales staff, excellent CSMs, excellent overall customer service experiences. Frustrations with bugs is overwhelmed by the time saved using Smartly.

Ad Rotations Predictive Budget Allocation Creation flow UI allows for faster campaign creation than Native Tools Best overall UI as compared to competitors and native platform Customer Service

Can be buggy Reverting to different accounts/ time periods when switching through reports, libraries, etc.

Smartly is super easy to navigate across multiple accounts and platforms. It's nice to have everything housed under one interface where most features are transferrable across different channels. The best part about Smartly is the Ad Automation and additional optimization features like Budget Pools, PBA, and ad rotation. This in conjunction with what the individual platforms offer help get us the best performance!

The only cons are that some tools available on the FB/IG side are not yet available on other platforms.