Switchbird

RATING:

5.0

Overview

About Switchbird

Switchbird is a unified inbox that helps businesses manage customer communication across all messaging platforms such as text, Google, Facebook and more. Switchbird solves the problem of multiple inboxes by providing businesses with an easy-to-use interface to route messages based on the type of inquiry or industry. With its integrated calendar and CRM integrations, users can create tasks and follow up automatically with interested customers. Switchbird offers built-in conversation logic to qualify inbound leads and collect surveys and request referrals via text.

Switchbird Pricing

All plans are *volume* plans and messaging and phone usage are *wholesale*

Starting price:

$39.00 per month

Free trial:

Not Available

Free version:

Not Available

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Switchbird Reviews

Overall Rating

5.0

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Switchbird

1 Review

Write a Review

Anonymous

501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2020

The customizable software that agencies (and smart owners) need.

My highest possible recommendation. We are excited to scale this (!!!). If you're looking for SMS/MMS marketing, but don't want to be constrained by: (1) putting a live body in front of it, 24/7 or (2) limited by simple, one-off "away messages" -- then THIS is the software for you. Built correctly, it works on auto-pilot.

PROS

The automation sequences are a dream. Our first go-around with this was far more successful than we had anticipated. The first time we put this out to customers (34 to be exact) in our initial effort... we had a 97% completion rate. The owner, who has created and exited successful SAAS products before, has a strong intuition for user needs. We used the templates... reverse engineered them a bit... and customized them to our exact needs. Awesome. Oh and also, getting new numbers and inboxes is the easiest thing ever.

CONS

I wish it were easier to duplicate campaigns. Good news = sounds like that's coming in the next release.

Reason for choosing Switchbird

Ease, automation, and an honest and attentive development team. I feel like they really listen versus stone-walling. And they understand the needs of small teams... versus these other businesses that cater to organizations that are more established.

Reasons for switching to Switchbird

Price. Brand leaders in the SMS space know they can charge whatever they want. But they're all selling the same thing.

Vendor Response

Thank you! Right, we absolutely recognize the need to be able to duplicate campaigns within an agency account. Switchbird is all about creating repeatable sales/marketing success, and our agency customers should be able to use their "secret sauce" across client campaigns. We're working on making that easier

Replied October 2020