Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.

It looks great, and creating events is very easy.

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).

Overall a very good product reasonably priced and very good customer service.

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training.

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM.

Ease of use, great customer service, easy for customers and super Intuitive.

Customer support is unmatched. Account manager very helpful and communicative.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

It can be confusing to use this software at first.

M happy with the willingness to take constructive feedback.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Doing memberships can be a pain and not as user friendly.

Upperhand’s ease of use and ability to fit our dynamic workflow.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs.

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients.

We will continue to use Upper Hand, and look forward to the new interface being fully integrated.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

I like the functionality of the quick scheduling tool. Makes it easy to schedule without going through the loops of POS.

Ease of use and ability to set up the camps and clinics we need on the software.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand.

Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers.

The customer support has been awesome. Emily has been proactive about engaging with solutions rather than simply selling the features.

Easy to use and report capability. Clubworx reporting tool is amazing.

After only using the Clubworx software for 3 months I am happy with the results so far.

All thanks to refreshingly helpful staff who actually know their product and how their customers will use it and an intuitive, easy to use interface.

Emily was very helpful so far in the transition , what we see with the software is a clean and simple look that our clients could like.

We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.

Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well.

I like the ability to track a students progress to help improve student retention.

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo.

It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times.

The support is fantastic. The staff have been very accommodating (and patient!) to any requests for additional features and explaining how best to navigate situations.

Sign in feature help us a lot to track overall attendance at our facility.

The few niggles I have with the functionality will no doubt be fixed up in upcoming releases - well done guys.

Im very happy with Clubworx its super easy and has everything we need. Prices are reasonable and the customer service is amazing, they are always there for us.

I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you.

The ease of use and helpful resources, definitely made it a great experience.

They are based out of Australia and have no customer service available.

It's good company,they are really easy to contact them, great rates and great software. Me and my partners are really happy.

Need a referral system or credits for classes and groups. Better integration with some standard autoresponders - can be done via API, e.g. Mailchimp, Get response, Aweber, Infusionsoft etc.

The use of waivers has been handy in reducing paper forms and having to file them correctly. Also the Integration with Ezidebit has made receiving payments a lot easier for me.

We feel very honored and blessed to have found such a great organization and individual reps.

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta).

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio.

The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either.

There are no bells and whistles that you don't use.

Easy to setup and use software that give more expensive products a run for their money.

US Dollar

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. 

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. 

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. 

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

LongDescription

Session Notes

Real Time Analytics

Member Accounts

Employee Management

Electronic Payments

Personalization

Barcode/Ticket Scanning

Payment Processing

Recurring/Subscription Billing

Real-time Scheduling

Mobile Alerts

Group Registration

Customizable Reports

Dues Management

Access Controls/Permissions

SMS Messaging

Progress Tracking

Contract/License Management

Group Scheduling

Online Registration

Credit Card Processing

Calendar/Reminder System

Invoice Management

Transaction History

Wait List Management

Attendance Management

Attendance Tracking

Timesheet Management

Event Tracking

Communication Management

Customer Accounts

Sport Coaching

Customer Database

Refund Management

Registration Management

Class Scheduling

In-Game Analytics

Calendar Management

Customizable Fields

Room Booking

Member Database

Assignment Management

eCommerce Management

Attendee Tracking

Scheduling

Data Import/Export

Multi-Location

Self Service Portal

Onsite Registration

Contact Management

Self Check-in/Check-out

Booking Management

Email Marketing

Mobile Access

Online Payments

Capacity Management

Membership Renewals

Real Time Data

Membership Management

Resource Scheduling

Marketing Automation

Client Portal

Event Scheduling

Real-Time Notifications

Forms Management

Event Ticketing

Email Reminders

Real-Time Updates

Email Management

Website Integration

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

Class Registration

Online Booking

Reporting & Statistics

Client Profiles

Reminders

Class Management

Automated Scheduling

Event Management

Availability Management

Visitor Management

Event Registration

Mobile App

Team Management

Billing & Invoicing

Event Calendar

Program Management

Website Management

Discount Management

Real Time Reporting

Customizable Branding

Member Types

Member Communication

Facility Scheduling

Contact Database

Web browser (OS agnostic)

One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

In Person

Live Online

Webinars

Documentation

Videos

Australian Dollar

Clubworx is a cloud-based member management solution for studios, gyms and martial arts schools. 


Clubworx gives you the tools you need to reduce time spent on daily admin tasks by automating payments, bookings and communications (email/sms). Effortlessly track attendance and and get access to reports to measure key metrics so you can manage your business with ease.


Clubworx allows gym and studio owners to drive new member sign ups with online registration forms. These are fully customizable and mobile responsive forms that let your members sign up with you and pay online when they are ready.


Clubworx makes it super easy for your members to book into your classes through the Member App. Members can view, make and cancel bookings and purchase additional memberships or packs via the member app.


Clubworx offers an automated payment system for sending automated reminders and payment updates to members via email and text messages. Users can also generate payment reports for monitoring payments received, failed or pending at any particular time. Other features include website design tools, campaign management and smart contact lists.


Plans are available on a monthly or annual subscription basis that includes support via email, phone and online user guide.



Enrollments/Onboarding

Application Management

Belt Ranking Classification

Activity Tracking

Email Templates

Student Management

Credit Card Management

Social Media Integration

Customizable Templates

For Martial Arts

Customizable Forms

Appointment Management

Client Management

Staff Management

Drag & Drop

Point of Sale (POS)

Third-Party Integrations

Member Portal

Inventory Management

Check-in/Check-out

Template Management

Instructor Management

For Dance Studios

Sales Reports

Clubworx offers a free plan for businesses with under 20 active members/students. We offer paid plans starting from just $109 per month (annual upfront payments available at a 20% discount). Your first month (trial period) is free!

Upper Hand vs ClubWorx

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons