ALICE Receptionist vs Compulink Healthcare Solutions
ALICE Receptionist has 39 reviews and a rating of 4.54 / 5 stars vs Compulink Healthcare Solutions which has 283 reviews and a rating of 4.06 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task.
- The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.
Cons
- Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
- That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone.
Pros
- Tech support is fast to respond. We like the ability to customize our exams to suit our needs.
- Patient scheduling was good, but they seem to make it worse with updates. Spectacle POS better than original set-up.
Cons
- Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth.
- Poor integration with DICOM devices and systems.
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