--- title: "CareCloud Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareCloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareCloud is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/carecloud-charts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) / CareCloud Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/carecloud-charts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/carecloud-charts-profile/alternatives/) # CareCloud User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 112 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.4/5 - Value for money: 3.3/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 48 reviews (43%) - 4 stars: 21 reviews (19%) - 3 stars: 14 reviews (13%) - 2 stars: 7 reviews (6%) - 1 star: 22 reviews (20%) ### Most mentioned pros - I like that you can organize the providers in a specific order as some systems only give the option of the providers being in alphabetical order. - Overall, we found it to be a very useful EHR for our needs. - I like the scheduling features and patient records options ### Most mentioned cons - I dislike that the system seems to kick you off if you have more than one page open. - Many glitches with the program and frequently freezes up. - There aren't many cons to CareCloud but if i had one, its that it crashed on me ONCE but never again. ## CareCloud customer reviews Showing reviews 1-25 of 112 (page 1). ### Practice Management System Partnership - Overall rating: 5/5 - Reviewer: sheila s. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ... #### Cons maybe Charts and some of the analytics are not what I would like #### Reasons for choosing CareCloud CareCloud was Web based and the use was much more user friendly and the cost was the best factor #### Reasons for switching to CareCloud We wanted to do our own billing in house and the previous company was total billing package --- ### Carecloud review - Overall rating: 4/5 - Reviewer: Nikki P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. I would use it again. I wish it was more interactive (notified when plan of cares are due , etc.) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Visually easy to navigate and the app was easier to use than other systems. #### Cons Notes were tedious with less options to create templates than other systems #### Reasons for switching to CareCloud Company switched our EMR system to find something more user friendly for clinicians. --- ### Great experience with CareCloud EHR - Overall rating: 5/5 - Reviewer: Melody K. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend CareCloud for any practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app. #### Cons I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents. --- ### Scheduling Coordinator - Overall rating: 5/5 - Reviewer: Alessandra R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience with CareCloud has been pleasant overall. I love how practical is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is. I also like the customer service. I like that you can organize the providers in a specific order as some systems only give the option of the providers being in alphabetical order. #### Cons I dislike that the system seems to kick you off if you have more than one page open. --- ### The CareCloud Carer - Overall rating: 5/5 - Reviewer: Luis B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i describe my overall experience with CareCloud as a positive and fruitful one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareCloud was a joy to use and very easy to navigate. It does a great job showing you where to go. #### Cons There aren't many cons to CareCloud but if i had one, its that it crashed on me ONCE but never again. --- ### Run away as fast as you can - Overall rating: 2/5 - Reviewer: Andrew N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered CareCloud has been a nightmare. They came in toting being the easiest to use cloud platform on the market with robust reporting. It falls flat in every single category. CareCloud did not provide ways to report data for meaningful use until halfway through 2019. Reporting is limited. Advanced reporting is still limited to pre-determined metrics. Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is fairly simple to use but you are limited to baked in features and pre-determined workflow. #### Cons Constant slowness and crashing. Server stability issues weekly and performance issues occur daily. #### Reasons for choosing CareCloud Price mostly, and guise of simplicity. Easy to use simple must mean lack of features. #### Reasons for switching to CareCloud eCW has very lackluster support and many featuers are cumbersome to use/customize. However, after experiencing CareCloud's product we desperately wish we could go back. --- ### Carecloud Crashes and Overall Poor performance - Overall rating: 1/5 - Reviewer: John E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. Difficult to get in touch with a real person. There is never an answer as to why they cannont fix the many bugs the app seems to have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It has a nice user interface and the digital chart looks like a paper chart #### Cons At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible. #### Reasons for choosing CareCloud It was fine when it was web based --- ### Many issues - Overall rating: 1/5 - Reviewer: Carol O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I have never used a system that goes down as much as this one does and locks me out constantly , the customer service is even worse #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING , it is horrible and no one wants to help #### Cons THIS SOFTWARE IS AWFUL , worst i have ever experienced #### Reasons for switching to CareCloud will be finding a new company , mtbc was great carecloud is awful and customer service is worse --- ### Very pleased - Overall rating: 5/5 - Reviewer: Donna B. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people. #### Cons The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money. --- ### UI isn't the best - Overall rating: 3/5 - Reviewer: Phil C. - Verified reviewer: Yes - Industry: Pharmaceuticals - Product usage: Used weekly for unspecified - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The support is good. They are easy to get a hold of and they can fix the issues in a very timely manner. #### Cons Support is needed often, its hard to find where you are trying to navigate to and the crashes sometimes --- ### CareCloud is a Customer Service Nightmare - Overall rating: 2/5 - Reviewer: Blake M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered CareCloud was unable to meet our needs after being unable to meet the promises given by the sales team. Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization. Due to this, we decided CareCloud is not for us. Upon learning this, CareCloud blackballed us and forwards us to voicemail and disregards all email communication. After months of silence, they sent a lawyer after us to attempt to get 6 figures out of us just to leave the company. They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well. We are stuck in limbo and unable to find a better-suited medical records system and believe that CareCloud is hoping we will just pay them off even though we do not have the funds to do so. This is a terrifyingly shady company that I would hope is no longer allowed to damage small medical practices like ours in the future. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ease of use is there. CareCloud has a modern aesthetic that is easy to navigate. #### Cons The customer support. They are completely incapable and clearly lacking any sort of leadership. #### Reasons for choosing CareCloud Price and functionality --- ### Serious Issues with this platform - Overall rating: 3/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered better initially, terrible now #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros product is easy to use but often underperfporms #### Cons I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand. --- ### Worst EHR I have ever used!! - Overall rating: 1/5 - Reviewer: Roderick S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered It hasn't solved any problems- only creates problems and slows us down! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent! #### Cons Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group. --- ### CareCloud Suite - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Overall very happy with CareCloud #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I am able to customize most of the workflow for me, and can tailor it to my practice. #### Cons Customization setup portion can be a bit clunky, but it eventually works. Would be nice to have even more customization ability for very particular field sets --- ### System - Overall rating: 5/5 - Reviewer: BETH D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use and color coordination. customer service is very knowledgeable. you feel like they truly care about their work. #### Cons Cannot submit tertiary claims electronically and cannot type in the payor id to find the insurance co. --- ### Worst PM I have ever encountered - Overall rating: 1/5 - Reviewer: Darren M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Horrible I cant wait to get away from this company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing at all #### Cons Support is a joke. They are rude, never return calls or emails, close cases with out fixing the issue. --- ### Easy and effective - Overall rating: 5/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Fantastic customer service. Innovative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and easy to use. Does almost everything I need it to. #### Cons Can't look up clients by phone # or other variables. Must use names. --- ### CARE CLOUD - Overall rating: 5/5 - Reviewer: ERICA B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered LOVE CARECLOUD. SUPER RESPONSIVE! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SO EASY TO USE! GREAT REPORTING AND TRACKING. #### Cons I WISH RETURNS OF SIMPLE CHARGES WERE EASIER --- ### Horrible system - Overall rating: 1/5 - Reviewer: Barbara M. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There really isn't anything about this system that I like at this point. #### Cons As I sit on hold for the 5th time this week, this system is always going down. Every time I've called in over the last month, I've been put on hold for over 25 minutes and a couple of time, I've been on holder over 45 minutes without ever talking to anyone. We can't even log in this morning. Some days we can't verify insurance thru the Patient App. Other days we can't pull all of the diagnosis from the EHR portion of the system to the Billing portion. Horrible system. I'm not sure what system these other groups are using but it is not the system we have grown to hate! --- ### Care Cloud Charts - Overall rating: 5/5 - Reviewer: Keidra R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. Accessing patients chart's are much easier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The maneuverability throughout the system and the ease of understanding the system. #### Cons No Cons reported. It was supper easy to learn the system and is getting much easier. --- ### what to think after two years of care cloud - Overall rating: 3/5 - Reviewer: Jeff P. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using care cloud for over two years in my practice. Over the past four to five months, something has changed about there service model. I am one of their concierge practices, which means I am paying for them to provide a full service billing model. Unfortunately, they are now tasking billing issues back to my practice to take care of, and I have had to hire a billing person to deal with these tasks. (The purpose of me using their full service billing model was so that i would not need to have a billing person full time.) I can only say that I have become more and more frustrated with them and their increasing lack of service. We used to get weekly reports from the person assigned to our practice and she was easily accessible by email, but they no longer provide this type of service. When I brought up several of my concerns, I was told that this is not the way that they are doing it anymore. I have begun the search for a new EMR. It is disappointing because they used to provide excellent service and I could recommend them to other people. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 --- ### Worst Confirmation System - Overall rating: 1/5 - Reviewer: L A. - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered If you are looking for the BEST confirmation system for your office, DO NOT USE this one. The confirmations are NOT able to be customized for your office's needs. Its a generic text that only has the day, time and name of provider. Patients are only able to reply with CONFIRM but there are NO other options for patients to do. There is NO option to put in your office's name, location or phone number so if the patients need to reschedule they have no idea where to call. This is exactly what your text will say. "Your appt. with (Provider's Name) is on 02-12-2015 at 10:00am. Reply with CONFIRM to confirm." ------ What if you have a new provider who is taking over a previous provider's patients? The patients HAVE NO IDEA who that new provider is. It doesn't say WHERE the appointment is. It doesn't say "If you need to reschedule or cancel, please call ( your number). Your office will lose business using this confirmation system. Patients will NO SHOW their appointments because of this system. DO NOT USE this system. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 2/5 --- ### Well designed and intuitive charting - Overall rating: 5/5 - Reviewer: Rachel C. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality of the CareCloud EHR was far superior to the other competitors we had demos with. CareCloud's EHR layout and design is super easy to use and was a clear winner for us as it didn't require back and forth keystrokes or clicks to enter charting for patients. Everything from vitals to ordering labs, referrals, and prescriptions was on the same page. The system is very intuitive and is the closest option to paper charting as we could find. All the representatives at CareCloud have been very helpful and easy to work with. #### Cons The pricing was difficult to understand at first, as the demo included functionality that was later offered as an additional cost feature, but was presented in the demo as included with the base service. --- ### Sales team misleading and awful software. - Overall rating: 1/5 - Reviewer: Denise B. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 --- ### CareCloud EHR - Overall rating: 1/5 - Reviewer: Thuha P. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Poor experience had to call IT/customer service numerous times and did not get anything achieved. Lots of glitches and needs reloading; see cons below. Do not recommend at all due to cost and functionality. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros e-prescribing copies previous notes. #### Cons Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/carecloud-charts-profile/reviews/?page=2) --- CareCloud Reviews, Pros and Cons - 2026 Software Advice