CareCloud Charts Software


 

CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and ensure paperless workflow.

CareCloud Charts is an MU-certified EHR solution that provides comprehensive tools to provide better patient care and practice management. The detailed reporting feature tracks practice’s progress en route to Meaningful Use attestation. The solution offers prebuilt templates for prescription, reporting or billing which can also be customized as per the need of specialty, clinic or individual requirement.

CareCloud's patient portal allows physicians to engage with their patients. Clinics can streamline their daily activities electronically, starting from patient application to final billing. CareCloud dashboard displays complete patient information, from their medical history to booked appointments on a single screen.

Practitioners can also manage their daily work and access patient records on their smartphones by installing the CareCloud mobile app on iOS devices.

 

CareCloud Charts - Real-Time Patient Flows
 
  • CareCloud Charts - Real-Time Patient Flows
    Real-Time Patient Flows
  • CareCloud Charts - Intelligent Task Management
    Intelligent Task Management
  • CareCloud Charts - Rapid Charting Capabilities
    Rapid Charting Capabilities
  • CareCloud Charts - Meaningful Use Reporting
    Meaningful Use Reporting
  • CareCloud Charts - Create personalized profiles
    Create personalized profiles
  • CareCloud Charts - Dashboard and reporting
    Dashboard and reporting
  • CareCloud Charts - iPad accessibility
    iPad accessibility
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Unix, Web browser (OS agnostic), Windows 2000

243 Reviews of CareCloud Charts

 

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Software Advice Reviews (222)
More Reviews (21)

Showing 1-20 of 222

Cherisse from Accurate Monitoring, LLC
Specialty: Neurology / neurosurgery
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Easy as 1-2-3

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had no issues with the CareCloud team and getting things up and running and they always get back to us when we have questions.

Pros

This product is self explanatory and easy to use. Our staff loves it especially since is it so much better than the dinosaur we were using for 9 years prior too. We are now chart-less and 85% paperless. Fantastic system to use.

Review Source
 
 

katrina from kapil puri, md, pa
Specialty: Urology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

a customer service rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I want to recognize a guy as an exceptional Rep who was patient & kind and willing to help me understand how to post some very difficult ERA's.

Pros

I like the customer service reps who talk me through issues w/posting ERA's I like the ease of checking patieints in/out.

Cons

Reports are difficult to generate and not as "robust' as the sales guy promised. Some ERA's are difficult to post as they require extra steps of downloading EDI's. Also, Tertiary claims DO NOT auto-attach the previous payers EOB's so this must be done manually even though payers like Tricare for life prefer electronic claims

Review Source
 
 

Shea from Osman Clinic and Associates
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use! I can look at my schedule anytime on my phone using just a code to access it. The ability to see my entire schedule at once or just one day is perfect.

Cons

The color scheme could be changed to be able to see better at a glance, light colors and pastels make it difficult to read at times.

Review Source
 
 

Samantha from Alpha Dermatology
Specialty: Dermatology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Carecloud is helpful and convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Carecloud support is very helpful and very nice. Any questions or problems are always answered or solved quickly. I have been using this system daily for over 2 years.

Pros

Carecloud makes it easy and quick to schedule appointments, check patient information, and more. I also love all the reports you can run.

Review Source
 
 

Stan from BIological Psychiatry Center
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Use it daily as a therapist in office. Easy to interact Schedule appoints and coordinate with front desk

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good product. Good support and updates are often

Pros

Quick movement from one patient to other. Scheduling with patient right there information gets into system immediately. Able to access with Touch ID on iPhone

Cons

Need to schedule at 15 minuet intervals Sometimes the computer is slow to reopen after 45 minuets. Could be quicker

Review Source
 
 

Claudia from Acuity eye Group
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very well organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to find patients, love how we can communicate with other care cloud company, adding insurance has been easy for our users.

Cons

Sometimes while being in Carecloud it doesnt show co-workers that are online so i have to log out and log back in and then they are all there.

Review Source
 
 

Judy from Blessed Beginnings
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We use this software to maintain our Palliative Care program and it works wonderfully.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One of the strengths of using CareCloud is that it is easy to use. Straightforward on finding and searching and not intimidating. I feel like I will be able to search and find what I need when I use CareCloud, unlike many other brands of software. Thank you so much.

Pros

Easy to search and find info. When I start to search for something I know I will be able to find it!

Review Source
 
 

Ashley from Caravel Autism Health
Specialty: Applied Behavior Analysis/Autism
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It's easy to use and understand. Everything is organized nicely and makes my job easier. I feel comfortable using the software.

Cons

There seem to be a lot of updates that sometimes cause problems. Although it makes my job easy, it takes a lot of time to do everything I need to do as a medical biller.

Review Source
 
 

Del from Neurosurgery and Pain Specialist of the Carolinas, PC
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Carecloud is extemely user friendly and is regularly being updated to make it even more so

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, an excellent program; I have no regrets about committing to this system several years ago.

Pros

App-like appearance and ease of use, quite intuitive to learn to use various functions; development team has been extremely active in regularly updating the various functions to improve its usefulness to physicians and staff. Unlike some programs that were clearly developed by software professionals who have no knowledge of the actual needs of healthcare providers, CareCloud is very responsive to MD input to make it progressively more user friendly and useful in the clinical setting. The I-phone app is extremely helpful when away from the office.

Cons

Only con would be that it is a cloud-based system, meaning that the main frustrations develop when we have issues with internet access (obviously no fault of the software, but rather our local issues). The advantage of a cloud-based system is the constant updates, but access is occasionally a problem in my office.

Review Source
 
 

Cheryl from Nephrology Associates of Indianapolis
Specialty: Nephrology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great software for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I feel it’s easy to use and has some good features that make my job easier. Customer support has been good whenever we have needed them. And being a very small office; we like the fact we can choose the options that we need, but not pay for things we don’t need.

Cons

There are still some things that we would really like to see happen, one of which is having the integrated labs show in the note without having to manually post them.


Review Source
 
 

Nicole from Avenues of Counseling and Mediation
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Care cloud is easy to use. I like that it has an app for my phone as well, so I can look at my schedule whenever I need to.

Cons

It sometimes is slow but I am not sure if it is carecloud or the internet here. It does crash from time to time.

Review Source
 
 

Donna from Coordinated Medical Network
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very satisfied with the overall product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you!

Pros

Helpful support. Cost of running this system is reasonable. It was very easy to learn.
The app for our IPhones is a great feature, easy for the doctors to operate.

Cons

My practice is primarily Worker's Compensation and a lot of features I could use are not available.

Review Source
 
 

Kristina from Medical Practice Management Resources,Inc
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Start to finish - you always know where everything is at

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simplicity, the visual apps, claims processing, customer support, visually appealing, and EHR to PM

Cons

Not being able to make dummy CPT codes yourself that you may want to use for reporting purposes of products

Review Source
 
 

Juliane from Acuity
Specialty: Optometry
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Organized and easy to use. The format is user friendly. I would definitely recommend this program to my colleagues.

Cons

The system is slow at times. Also, at times I can't find my scheduled patient(s) in my inbox. ......

Review Source
 
 

Janet from Marci L. Bowers, MD
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Dependable and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very dependable and user friendly they have many options for new employee's to learn the system and staff available for questions. Wonderful options for uploading information.

Cons

The billing system is still confusing to me and I like being able to use paper forms and not submit claims on line.

Review Source
 
 

Caryn from NBD
Specialty: Dermatology
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

ease of use, updates regularly, pretty colors, lots of options, people can pick up quickly how to enter data

Cons

hard to navigate, doesn't connect with our electronic medial records- I wish our appointments would show up in both places

Review Source
 
 

Dr. Mark from Northshore Psychological Associates
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Care Cloud

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Seemless between scheduling and billing.

Pros

After reviewing numerous cloud based systems, our partners all agreed that this was the best fit for our very busy Neuropsychology practice.

Cons

Cannot think of a thing, aside from very periodic instances where the remote app won't load my appointments on my iphone. This may also have to do with a service issue with my phone company as much as being a Care Cloud issue

Review Source
 
 

Robert from Garnet & Carbonell DPM LLC
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Solving the problems of Billing and Collecting in a modern day medical practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent Company Keeping us alive
Cant guess what changes the insurance companies are going to make without telling the provider before they do so . Nobody could. Care cloud responds as quickly as possible once these surprise changes are realized

Pros

User friendly. Great people to work with. They make a very difficult process in today's environment doable

Review Source
 
 

Cynthia from Cynthia L. Kochis, Ph.D.
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Excellent experience with Carecloud. Ease of use and makes collections more efficient.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I find Carecloud very easy to use and find that many of its features make my paperwork more efficient.

Cons

Once in a while the system does not let me access it, but it is only rarely and I would not even consider it a problem.

Review Source
 
 

Kristen from Springfield Nephrology Associates
Specialty: Nephrology
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, quick and easy navigation. It's not difficult to read. Even the color scheme is easy on the eyes.

Cons

There's nothing I would really change about it. Maybe scheduling appointments would be a little easier by making it faster.

Review Source
 
 
 
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Showing 1-20 of 21

Marty from Midwest Ortho at Rush
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

I have used this system for a temp assignment for medical billing collections.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and navigate. Finding info for patient such as op reports and testing is easy and efficient.

Cons

Not as many features as I have seen on other systems. The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.

Review Source: Capterra
 

Christina from KV

August 2017

August 2017

CareCloud is a good software system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

Pros

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

Review Source: Capterra
 

Christina from KV
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Overall my experience with CareCloud has been good. Easy to use & it's compatible with all browsers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support is very responsive, they have an online chat. The software works on all browsers.

Pros

The software has great reports that are easy to run and include charts and graphs of the information.

Cons

The schedule window is zoomed in, so I can't view the whole day at a glance. It would be nice to be able to see the whole day with the names , times and appointments at an eye's glance instead of scrolling.

Review Source: Capterra
 

Bertrand from OSCA

April 2017

April 2017

Look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We thought we found a functional web based EMR to avoid local server challenges...we were wrong. Not the EMR for a busy surgical practice. Not user friendly. Poor customer service. No ability to electronically sign off items such as outside notes and labs.

Review Source: Capterra
 

Joel from Joel Greiner Counseling

January 2017

January 2017

Carecloud for community mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our practice had a pretty good experience with Carecloud. Although CC wasn't mental health specific, we were able to do a few workarounds to make it work for our practice.

Review Source: Capterra
 

Heather from Dermatology Specialists of Illinois

January 2017

January 2017

Carecloud is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

Review Source: Capterra
 

Ann from Ann Kim MD PC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!!

3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down.
Slow and shuts down.
Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.
When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Advice to Others

advice to others:
I hope to warn others through the nightmare I went through.
Please contact me for more information I would be happy to discuss my issues with them personally.
Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

Review Source: Capterra
 

Laura

April 2016

April 2016

Seamless workflow and great support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Review Source: GetApp
 

John

April 2016

April 2016

Caring With The Cloud

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Pros

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Cons

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Review Source: GetApp
 


April 2016

April 2016

Great Service!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Pros

Great Reporting
Easy Scheduling

Cons

Hard for patients to make payments on-line

Review Source: GetApp
 

Jeff from st louis dermatology

April 2016

April 2016

what to think after two years of care cloud

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using care cloud for over two years in my practice. Over the past four to five months, something has changed about there service model. I am one of their concierge practices, which means I am paying for them to provide a full service billing model. Unfortunately, they are now tasking billing issues back to my practice to take care of, and I have had to hire a billing person to deal with these tasks. (The purpose of me using their full service billing model was so that i would not need to have a billing person full time.) I can only say that I have become more and more frustrated with them and their increasing lack of service. We used to get weekly reports from the person assigned to our practice and she was easily accessible by email, but they no longer provide this type of service. When I brought up several of my concerns, I was told that this is not the way that they are doing it anymore. I have begun the search for a new EMR. It is disappointing because they used to provide excellent service and I could recommend them to other people.

Review Source: Capterra
 

Judith from Famiglietti Eye Associates

March 2016

March 2016

Breath of Fresh Air

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Coming to CareCloud from our previous practice management and billing company was such a relief. The software itself is intuitive and easy to use. There is total transparency as to reports and analytics, which was really, really important to us. The denial process is logical. I also appreciate that they actively request and listen to feedback - and then actually make changes. For example, after feedback from clients, CareCloud revised their patient statements to make them much easier to understand. I'm glad we chose CareCloud and would recommend them to other practices.

Review Source: Capterra
 

Daniel from Bay Area Retina

February 2016

February 2016

Simple, fast, and continues to improve.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros are the software is always up-to-date, and makes improvement on a regular basis. The platform has allowed our practice to track performance and bill more accurately. We are very happy with CareCloud.

Review Source: Capterra
 

Sheila from Bay Urology Services, P.C.

February 2016

February 2016

I feel that Care Cloud gives 100% to us as their client

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been on Care Cloud since 2011 and never looked back at any other systems since.
Down time has been minimal and any issues have always been addressed and answered promptly. My staff are pleased with the user friendly touch we get with our system and the notes module save us looking for info because it pops up when a patient is accessed. Having insurance verification in the system without having to always go on the actual insurance web sites to save us work time.

Review Source: Capterra
 

Leona from Core Orthopaedic

February 2016

February 2016

Best PMS/EHR I have used

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have worked in healthcare for over 25 years, many of those with EHR systems. CareCloud is very simple and easy to use, has most of the features the legacy systems have, without all the layers of people to get through to fix a small problem. It is not perfect, none of them are and if the doctors are happy using CareCloud then it is a win-win for both of us.
Best part for me is the reporting and data analysis. Managing a practice takes data so you can tell how you are performing. I get all the information I need when I want it, without going through a third party to get a printed report. Yahoo! Gotta love it.

Review Source: Capterra
 

Ethne from Pacific Medical Revenue

February 2016

February 2016

Impressive Practice Management software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have found that this is one of the best and most intuitive practice management programs on the current market. The system is very easy to use .

Review Source: Capterra
 

Denise from Internal Medicine

September 2015

September 2015

Sales team misleading and awful software.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

Review Source: Capterra
 

Rachel from OTM

September 2015

September 2015

NOT 100% COMPATIBLE WITH IPAD!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

CareCloud's sales team lied to my company in order to win our contract. We clearly stated that we would be an iPad based clinic and providers would be using iPads exclusively in the exam rooms....no problem, they said, its fully compatible in fact designed with the iPad in mind....but during the initial setup training calls, we are told the iPad functionality is a READ ONLY format. What good is that? And, so we told them we could not use their software because like we had stated in the very first demo, we are an iPad based clinic. They turned our account over to collections. Would highly alert you to reconsider signing with a company that does not stand by what they say and will lie to win your business. Buyer Beware!

Review Source: Capterra
 

Melissa from Hand and Reconstructive Surgery

June 2015

June 2015

Horrible software that continues to get worse

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers.

Review Source: Capterra
 

L from CADI

February 2015

February 2015

Worst Confirmation System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you are looking for the BEST confirmation system for your office, DO NOT USE this one. The confirmations are NOT able to be customized for your office's needs. Its a generic text that only has the day, time and name of provider. Patients are only able to reply with CONFIRM but there are NO other options for patients to do. There is NO option to put in your office's name, location or phone number so if the patients need to reschedule they have no idea where to call. This is exactly what your text will say. "Your appt. with (Provider's Name) is on 02-12-2015 at 10:00am. Reply with CONFIRM to confirm." ------ What if you have a new provider who is taking over a previous provider's patients? The patients HAVE NO IDEA who that new provider is. It doesn't say WHERE the appointment is. It doesn't say "If you need to reschedule or cancel, please call ( your number). Your office will lose business using this confirmation system. Patients will NO SHOW their appointments because of this system. DO NOT USE this system.

Review Source: Capterra
 
 
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