CareCloud

RATING:

3.5

(107)

About CareCloud

CareCloud Inc. offers an integrated electronic health recording (EHR) solution–Charts–that provides collective benefits of EMR, practice management and medical billing services. Charts helps physicians to streamline clinical operations and ensure paperless workflow. CareCloud Charts is an MU-certified EHR solution that provides comprehensive tools to provide better patient care and practice management. The detailed reporting feature tracks practice’s progress en route to Meaningful Use attestation. The solution offers pre-built templates for prescription, reporting or billing which can also be customized as per the need of specialty, clinic or individual requirement. CareCloud's patient portal–Breeze–allows physicians to engage with their patients. With Breeze, clinic...

CareCloud Pricing

Starting price: 

$499.00 

Free trial: 

Not Available

Free version: 

Not Available

Real-Time Patient Flows
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CareCloud Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3

Functionality

3.5

Most Helpful Reviews for CareCloud

1 - 5 of 107 Reviews

Donna

Verified reviewer

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Very pleased

We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

PROS

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

CONS

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Juanita

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great value for the price

I am pleased with it. Its easy to use. Good price .

PROS

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

CONS

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

Reason for choosing CareCloud

I was already familiar with it from another practice

Frances

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2024

Terrible service

Beware your EHR choices - your practice may depend on it. My experience was not good with TalkEHR/CareCloud. Due to not having access to vital medical information due to their negligence and errors, I am researching which agencies to contact and file formal complaints. Good luck to those researching EHRs.

PROS

For a number of years, they offered the EMR for free.

CONS

The support. When CC started charging for EMR, I had to transfer to another EMR/EHR due to downsizing of my practice and going into semi-retirement. They were of very little help in gathering my data for that transition. Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. They would not allow the access, denying the doctor to see the notes necessary for patient care. This went on for a month and continues to this day. Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all.

Laura

Verified reviewer

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Seamless workflow and great support

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

PROS

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

CONS

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Christina

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2017

CareCloud is a good software system.

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

PROS

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.