CareCloud vs DrChrono
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4 / 5
Value for Money
3.2 / 5
3.7 / 5
Customer Support
3.4 / 5
3.7 / 5
Functionality
3.5 / 5
3.9 / 5
Last Review Written
March 28, 2024
September 5, 2024
Pros/Cons
Pros
- I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost.
- Ease of use and how much can be easily tailored to your own preferences. Especially like the app where I feel I can always have access to information I need.
- Customer service is very knowledgeable. You feel like they truly care about their work.
Cons
- Worst experience you can ever have. Your practice can go bankrupt with the amount of charges you pay for this stupid E HR.
- They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue.
- Initially, using the software was difficult because it was the first time we were exposed to electronic records and charts.
Pros
- It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards.
- Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning.
- Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.
Cons
- Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.
- There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
- Many times we are unable change a patient status from "checked in" to "in room. Nobody realizes the program glitched and the patient complains they were in the room forever.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
297 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
