--- title: "ClinicSource Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClinicSource. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClinicSource is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/clinic-source-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [ClinicSource](https://www.softwareadvice.com/medical/clinic-source-profile/) / ClinicSource Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/clinic-source-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/clinic-source-profile/alternatives/) # ClinicSource User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 92 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 40 reviews (43%) - 4 stars: 17 reviews (18%) - 3 stars: 16 reviews (17%) - 2 stars: 7 reviews (8%) - 1 star: 12 reviews (13%) ### Most mentioned pros - User-Friendly Interface: intuitive design, which simplifies patient data entry, scheduling, and billing processes. - I am pleased to share that we have now found an excellent EHR system at a reasonable price that has greatly streamlined our practice management. When the company itself admits that their EHR is inadequate for behavioral health, it serves as a clear warning. - clinic source allows me to be stress free when it comes to seeing who is the best for me. ### Most mentioned cons - The lack of personalization with documents and also the site itself. - Technical issues: We had a lot of issues with slow loading, especially when multiple tabs were open. - Technical issues that made documentation cumbersome, below average customer service experience, high pricing. ## ClinicSource customer reviews Showing reviews 1-25 of 92 (page 1). ### Great Software for Private Medical Practices - Overall rating: 5/5 - Reviewer: Danieal J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered ClinicSource offers organization to any medical practice. It provides video and documented tutorials to make training easier for new employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ClinicSource is great for maintaining patients' personal info, medical records, insurance, billing, and payment information. ClinicSource gives you the ability to create accounts for the doctor and administrator. The administrator is able to schedule appointments, alerts, and notes according to the doctor needs. You can link Clinicsource to an email or phone to obtain alerts. #### Cons Unable to obtain deleted patient information through customer service. Therefore, click "SAVE" in each thread to ensure information is saved. --- ### ClinicSource as a solution for therapy practices - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for free trial - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a great platform that helps managing patients therapy practices, appointments, scheduling and record keeping. However initial interface is a learning curve #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s user friendly and has features that allows patients management with appointments, scheduling,record and also tracking therapy benefits. #### Cons Some features are difficult to navigate at first. For top tier functions cost is extra. Occasional system glitches and bugs could be a threat to security. --- ### There are better EMR options available - Overall rating: 2/5 - Reviewer: Ashley E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered ClinicSource was okay in the beginning. I chose it because I had previously used it at other job sites. It was less than exceptional. The price increased approximately $5/month, but there were no updates to the system. They charge for every extra service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I liked the accessibility to speech language assessment templates, goals, and reports that were available. #### Cons The billing process for the subscription and how previous payments were still stored in their system even after new ones were assigned. The lack of communication within the company after services had been canceled. I was charged at least 3x for services that had been cancelled and confirmed via email. The lack of personalization with documents and also the site itself. No mobile app option available. #### Reasons for choosing ClinicSource It was the last EMR I used at a previous job --- ### A good platform, but has it's drawbacks - Overall rating: 4/5 - Reviewer: Jennifer A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered ClinicSource is a fairly good product. They have a lot of add-ons that we don't use because of the price. I think that it requires a lot of start up work to get going. The platform itself goes down/lags not infrequently. It makes things take a long time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros From an administrative perspective, I like that ClinicSource scheduling is super easy. Moving appointments is just a click and a drag. Also, setting up different kinds of appointment is easy. #### Cons Getting clinical documents OUT of ClinicSource is clunky & cumbersome and time consuming. They do not provide Zip file downloads, so clinical docs must be downloaded (converted to PDF) 30 records at a time. It's awful. --- ### A nightmare! - Overall rating: 1/5 - Reviewer: RACHEL T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I purchased Clinic Source services over two years ago with the intention of streamlining my psychotherapy practice. The sales presentation was compelling, and we were assured that any system issues could be addressed through necessary modifications. We were also told that this software was specifically designed to support psychotherapy practices. Unfortunately, these statements proved to be inaccurate. From the outset, we experienced numerous difficulties, including billing problems, a lack of integration between different areas of the program, inaccurate reports, incorrect accounts receivable data, and missing diagnostic codes in documentation. Out of necessity, I personally learned how to create and modify documents, despite not being a computer expert, which required a significant amount of time and effort. Due to inaccuracies in basic documents, the program was not functional without these modifications. The system was exceedingly complex and added numerous steps, which compelled us to hire additional staff to manage the practice effectively. When contacting support, we were often directed to the message board, where if enough users submitted similar requests or issues, consideration might be given. I also submitted a detailed letter outlining our experiences and highlighting that much of the program was not well-suited for behavioral health providers. I requested specific improvements to reduce the many extra steps required to operate efficiently. The company responded by acknowledging that their current platform falls short for behavioral health providers and stated that they do not have immediate plans to address these concerns, but would notify us if they made updates. Anyone familiar with the complexities involved in switching EHR systems understands how costly, time-consuming, and stressful this process can be. I strongly advise against using this program if you are a behavioral health provider. It has been a challenging experience and cost us thousands of dollars and considerable time in efforts to make it work. I am pleased to share that we have now found an excellent EHR system at a reasonable price that has greatly streamlined our practice management. When the company itself admits that their EHR is inadequate for behavioral health, it serves as a clear warning. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Integrated software, billing, clinical documentation, scheduling. Good marketing. Friendly staff, good onboarding. #### Cons Not suited for Behavioral Health providers. This software added a significant amount of work in managing the practice. --- ### ClinicSource just doesn't care about Speech Therapy / SLP practices / SLPs! - Overall rating: 1/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Really terrible experience. It would be one thing if they cared / were trying at all, but they clearly just were wanting to raise prices and milk users for every last dollar. Even when we had decided to leave, they tried to hold our data hostage. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Clinic Source was better than hand written notes. Allowed us to digitize our legacy hard copy - driven practice. #### Cons Customer Service just didn't care! We asked for basic help and it took forever. Clearly not focused on speech therapy / SLPs (or OTs / PTs either). --- ### Great calendar but slow system. - Overall rating: 3/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I became very efficient with it after working with it for a while. However, I utilized many self-learned shortcuts and learned to avoid things that would cause the system to struggle. The slowness and bugs that resulting in lost documentation/time were very frustrating. Overall, I enjoyed the calendar/schedule interface but was frustrated by the slowness of the system and how it slowed down documentation. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of managing and viewing the schedule, finding basic patient information for quick contact, referring physician information, and tracking authorizations from the calendar. I liked the readily available text boxes and how easier they were to use along with the "copy forward" option. #### Cons The consistent freezing of the software during high volume times was a huge problem for being productive as a therapist (almost every Monday, many days first thing in the morning, and often times on Fridays too). This freezing also occasionally caused loss of documentation that required being rewritten (which was greatly frustrating when an entire evaluation was lost). The difficulty/slowness of finding documents that had been scanned into the patient file as attachments. The organization was not great for attachments, and it would have been easier to find things if there was an "expand all" option for the categories. The slowness of modifying the evaluation templates while writing an eval. The evals also start freezing on you if you are copying from a personal template. Not being able to minimize areas that were not going to be used during the eval (so having to scroll past them every time). Also, having to load multiple pages/screens before getting to work on each daily note definitely slowed down the documentation, rather than opening the note and being able to do everything within the same page/screen. --- ### Speech-Language Pathologist - Overall rating: 3/5 - Reviewer: Stephanie V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used ClinicSource as a novel clinician. ClinicSource was the first EMR system I used. At the time, ClinicSource was efficient; however, once I used a different EMR system, I realized how much I disliked ClinicSource. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros ClinicSource provided an easier overview of daily appointments and check-ins and cancellations. #### Cons Data collection on ClinicSource was not user friendly. It did not provide sufficient viewpoints of the data and therapists had to calculate the percentages when completing progress notes and re-evaluations. --- ### I do not recommend. - Overall rating: 1/5 - Reviewer: Robyn D. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It served its purpose for the time I needed it. It was frustrating to have to 'email' the families their tx notes. I did not like the simplicity of it as it didn't have any bells and whistles. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn't like it. But the only good thing was it was cheap. #### Cons I didn't like that forms had to be created. I didn't like that it was basic and unprofessional look of it. --- ### Do Not Waste Your Money - Overall rating: 1/5 - Reviewer: Michelle K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Negative. My experience, from a billing perspective, has been awful. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. Especially from a billing perspective, this app makes no sense. #### Cons Very slow, times out in the middle of posting payments/adjustments, times out while therapists are writing notes, no ledger for billing, you can write a note in a payment, but can't run a report for the notes. ClinicSource, from a billing perspective, is the worst software I have ever worked with. --- ### Helpful for health management - Overall rating: 4/5 - Reviewer: Yogesh R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it but I think it has areas of improvement z Past records especially deleted are important .. deletion via archiving and restricted usage would be beneficial #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of usage Structured layout Allowing to explore Confidentiality #### Cons Inability to retrieve past data records Lack of past referencing --- ### Extremely disappointed - Buyer beware! - Overall rating: 1/5 - Reviewer: Marsha M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Sales team assured me it was an easy set up process with lots of training and would make my job less about paperwork and more about my clients. Unfortunately, I was never able to utilize this due to such a headache of setting it up. After 3 weeks the system was still not usable with comments back from support stating things like "maybe just try to reset your password". I even had a trainer state to me at the two week mark "this isn't even set up for you correctly, it is not usable yet, we can't get all of the training in today, I will email and get them to address this right now". That trainer attempted to help me, it seems he is not responding now? The lack of support and continuing to not be useable forced me to go elsewhere in order to fulfil my needs of documenting for my clients, the next service I tried I was able to have up and running in 1 day with little difficulty. After weeks and several tries to have these issues looked at, I was informed "we did not do anything wrong although the telehealth was found to be faulty, which is "now fixed". They are now stating that I am required to pay near $800 as a way of canceling a service that I was never able to get running and was not offered adequate support to clear up bugs. Buyer beware! Do not sign a contract without first seeing and utilizing the product first. This has been so very disheartening to get so low standards of customer care and then to be charged when their product does not work, what a scam! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unknown - was not able to utilize the service due to difficulty getting it up and running, after 3 weeks still not usable and now being charged to cancel a product that is not useful. #### Cons Lack of support - product not usable, service not set up in a way that a user can utilize it in a timely manner - charge for cancel when product is not what was promised. #### Reasons for choosing ClinicSource Sales team was convincing - my mistake in believing that they truly were offering what they stated #### Reasons for switching to ClinicSource Sales team was convincing that this product was the right one for me. Looked at several and unfortunately decided that this would be a good one to try due to the promised ease of use and customer support in setting up. --- ### Not a huge fan - Overall rating: 3/5 - Reviewer: Braedon J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Experience was hit and miss, but mostly misses. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The thought of having your medical information and physician contact at your fingertips. #### Cons The overall experience was not enjoyable as there were multiple redundant loops. --- ### Looked awesome initially, but does not fulfill promises - Overall rating: 3/5 - Reviewer: He S. - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered I was able to start my company with this software. I was able to use an integrated schedule, documentation, and billing software. The cost is reasonable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Graphics are appealing. The technical support person is very kind and helpful. The cost is reasonable. I am a one-therapist company and for the most part, most of the system works. #### Cons (1) One has to place a "support ticket" to get any help. The initial person on the phone who takes your call is unprofessional and robotic and states that you "first" have to place a "support ticket". Then, the support ticket will be closed if a certain amount of time passes--even of your problem was unresolved. For example, I placed a "support ticket" on a Friday, and by Monday I was notified by that it was "canceled" due to "customer did not respond in a timely manner". So due to the fact that I placed the ticket on Friday, and I didn't respond to the 'automated message' in 1 day's time, (Saturday--when I was not working) my ticket was cancelled and I had to start the process over again. Once you are able to schedule "a help session", Steven, the tech, is wonderful. He is very kind and helpful. However, it is very frustrating go through all the "hoops" prior to getting help. (2) The company has not held on to the promise (when I signed on in September 2016) that there would be a "patient portal" or means to have clients register for service at home by October of 2016. They still haven't added this. It is now October 2017. (3) Additionally, the company does not know how to explain/correct Medicare billing. A tech (not Steven) did not /could not understand how to help me with G-code entries. Lastly, we can not use Clinic Source to bill Medicare Clients. Medicare rejects all. We have to bill using a different system. --- ### Run from clinic source you have been warned - Overall rating: 1/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Painful: Covering myself in Papercuts and dipping my hand into a bowl of alcohol would have been easier #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked the familiarity of the software, I’m so sorry, but that’s it #### Cons I hated the customer service, lack of training with contracted customer, service agents, lack of follow up with urgent concerns. Lack of help with billing if you are a private practice and a small business, this is not the EMR or billing software for you. --- ### Easy Therapy SOAP notes - Overall rating: 5/5 - Reviewer: Tatiana P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Very easy to use and organize! Working on schedule changes is easy and making them reoccurring even better. It allows me to record the patients status of the day too (cancelled, no show, etc.) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved that it allows me to check my patient in and view their goals while participating in the therapy. It makes it easy for me to write notes and check off the goals I worked on while treating the patient. It allows you to save and then work on perfecting SOAP notes whenever you can. At the end of day I can go over who I saw and make sure all my notes are done for the day. Clinic source does a great job of organizing notes and showing me what was done in the last session. #### Cons It doesn’t allow me to copy and paste same goals during evaluations or average out scores. --- ### Excellent support staff - Overall rating: 5/5 - Reviewer: Abigail F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT] was quick, patient, and happy to assist me with my issues. I always get quick responses which helps my efficiency on the job. #### Cons It would be helpful to be able to lock onto one patient and go between the patient/billing/documentation screen instead of having to reselect so often. --- ### clinicsource review for a speech language therapist's perspective. Pros and cons listed. - Overall rating: 5/5 - Reviewer: Wen W. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered make the therapy sessions easier in general #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy access: I can have easy access to clinicsource at the clinic anywhere and time; data sharing: it allows me to read the previous notes and POC and the progress easier, it also allows me to track the next re-eval time; progress tracking: it allows me to check patients' progress made. #### Cons cyber security: when I came back from the my vacation trip, I was informed that my company's clinicsource security was breached and we had to pay money to get the data back. After that , we started to pay more attention to the log in/log off checking etc; formatting: difficulty to change format, sometimes difficulty to paste tables to the impression section of the eval template; diagnosis code: difficulty to make changes to the diagnosis code once the eval template is inserted. --- ### Clinic Source Question - Overall rating: 5/5 - Reviewer: Robyn R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT HIDDEN] was very helpful is resolving our issues and questions. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to add clients, additional therapists and overall use is intuitive. #### Cons Until our latest interaction with [SENSITIVE CONTENT HIDDEN] it has been very difficult to reach technical support. Also we have multiple facilities. It would be helpful to be able to post manual payments across other facilities rather than split payments. --- ### clinicsource - Overall rating: 4/5 - Reviewer: Pam H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease to see documentation, to securely email documentation, various ways to see documentation IE schedule can be looked at weekly, daily or monthly, notes can be viewed on several different screens. #### Cons Because there is some much information that can be put into clinicsource - sometimes we buffer when moving between functions. --- ### Easy patient scheduling and records - Overall rating: 4/5 - Reviewer: Ashley W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps track of each patients records and what days they recieved services and whether the insurance paid out for those services. It is also great for scheduling and makes it easy to write reports amd diagnoses during evaluations. #### Cons It takes time to understand how each feature works. Also customer service didnt seem to help much when it came to figuring out how to input the payouts from the patients insurance. --- ### Great for the Technologically Challenged - Overall rating: 5/5 - Reviewer: Brittany P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been easy and positive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The site is easy to utilize even for those who are not great with technology. It is very user-friendly and functional in it's layout. Once familierized with the site layout, it is easy to maneuver your way around, find patient information, access documentation, and schedule for months at a time. #### Cons I wish there was a place to write patient notes (I.e. parent confirmations, documentation of conversations, reasons for cancellations, texts from patients, etc.) Somewhere other than the patient information page. --- ### Very very dissapointing - Overall rating: 1/5 - Reviewer: Maria D. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered If you want to focus on your clients DONOT get this system! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Could be amazing if it really did what they purport it does! It is hypothetically my ideal system, however what it is capable of in reality stinks. #### Cons Everything. Nothing works. It eats up entire reports that take hours to write and the therapists are not happy about rewriting reports. Zero customer service. They only make sure to take maximum $ they can every month but never give a rebate if you cancel a therapist in the middle of a month but will anyway immediately send a new bill if you then added the person again a day or two later!!! No live person to ever help. They will threaten instead of shutting your system down and will. I would stay as far away as possible. --- ### Good concept, no so good execution. - Overall rating: 3/5 - Reviewer: Erick C. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered When everything is working... just ok, no bells or whistles. When something goes wrong... extremely frustrating at the lack of getting fixed on the spot. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The software in a lot of aspects is easy to use and the learning curve is not to steep. Affordable. Nice bank of icd10 codes that can be customized. #### Cons Rather unstable. For example... you can't print directly to a printer. The software first exports the item you are trying to print to a pdf format which you can print and/or save, but the problem is that every now and then, it doesn't work. Even though customer service is courteous, more often than not, they cannot fix the problem and it has to be sent to another department along with a service ticket. Usually it takes them 48 to 72 hours to get it fix. Time is money and that alone is something you should be aware of. --- ### Speech-Language Private Practice - Overall rating: 2/5 - Reviewer: Michael H. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Online based, Able to access documents from anywhere, Clinic Source has provided an online solution for the private practice I work at. #### Cons Reports, User Interface, 3rd party synchronization does not work adequately with google calendar, Limited reports w/o ability to create your own custom reports. No IOS or Android application. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/clinic-source-profile/reviews/?page=2) ---