ClinicSource Therapy Practice Management Software


 

ClinicSource Therapy Practice Management Software by Ingenium Business Solutions, Inc. provides a therapy-specific system with customized reporting templates for multiple therapy types.

The integrated billing component works hand in hand with the rest of the system, including the practice management and scheduling. All existing data is used so that key patient information does not need to be re-entered, saving staff time when attending to billing needs. The billing process can be completely customized to meet the needs of each patient, and the comprehensive system interfaces directly with many popular clearinghouses.

ClinicSource Therapy Practice Management’s cloud-based scheduler works in tandem with other parts of the system, including billing and EMR. Each calendar can be sorted by therapist, so that those making appointments can have a clear view of each person’s schedule for the week. The scheduler syncs with Google Calendar, Outlook, and iCal so that users can access their schedule from anywhere. The appointment reminder system gives each patient an alert the day before each appointment, reducing no-shows.

 

ClinicSource Therapy Practice Management  - Evaluation template
 
  • ClinicSource Therapy Practice Management  - Evaluation template
    Evaluation template
  • ClinicSource Therapy Practice Management  - Appointment setting interface
    Appointment setting interface
  • ClinicSource Therapy Practice Management  - Therapy billing
    Therapy billing
  • ClinicSource Therapy Practice Management  - Visits by provider
    Visits by provider
  • ClinicSource Therapy Practice Management  - Documentation
    Documentation
  • ClinicSource Therapy Practice Management  - Progress note
    Progress note
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

15 Reviews of ClinicSource Therapy Practice Management

 

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Software Advice Reviews (8)
More Reviews (7)

Showing 1-8 of 8

Alisa from ALM Therapy, LLC
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

My experience has been that the software is a great product for the money.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think the product meets my needs.

Pros

Easy to use, able to customize. The cost of the software is reasonable. My practice consists of one provider and it is very practical, but more providers could be added.

Cons

I do not like the formatting of the documents and unable to change that. Once in a contract it is difficult to call to get assistance from customer service, but they respond within 24h of emailing a question/concern.

 
 

Wendy from Chit Chat Speech and Language Therapy
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

ClinicSource, Of Course !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The program is working well for us. It is meeting our needs and the needs for our clients.

Pros

The ease in which to add new and maintain clients, evaluations, daily plans and daily notes. The versatility to move the schedule around when needed. Because this is an internet based system, it makes billing easier and saves on time and is less paper intensive. It saves trees.

Cons

We developed our own written "guide" to transition our therapists from our old billing system to ClinicSource even though the company provides guidance, help and assistance. As with any new program it took a few tries to get all transitioned smoothly.


 
 

Wen from Complete Rehabilitation Services Inc
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

clinicsource review for a speech language therapist's perspective. Pros and cons listed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

make the therapy sessions easier in general

Pros

easy access: I can have easy access to clinicsource at the clinic anywhere and time;
data sharing: it allows me to read the previous notes and POC and the progress easier, it also allows me to track the next re-eval time;
progress tracking: it allows me to check patients' progress made.

Cons

cyber security: when I came back from the my vacation trip, I was informed that my company's clinicsource security was breached and we had to pay money to get the data back. After that , we started to pay more attention to the log in/log off checking etc;
formatting: difficulty to change format, sometimes difficulty to paste tables to the impression section of the eval template;
diagnosis code: difficulty to make changes to the diagnosis code once the eval template is inserted.

 
 

Nataile from Inspire Communication, INC
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Perfect for a Started EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using CS for about 3 or 4 years now and it has served us well. Until recently, we had no concerns, however, our pricing was increased without notice which left us feeling concerned. We enjoy the calendar feature (pushes to Google Calendar) as well as the ability to use some simple templates with check boxes and narrative capability as well as the ability to upload various documents. We understand price increases however we aren't seeing any new features which might make us want to consider an increase.

Pros

- relatively inexpensive
- relatively easy to learn
- good for small businesses
- unlimited storage for documents
- billing capability (we don't currently use this feature but we could)

Cons

- poor training manual
- limited customer support
- no notice regarding price increases
- interface and organization is somewhat disorganized - not as intuitive as other EMRs

 
 

Megan from Kids Speak
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Behind on features and not very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Clinicsource is just behind on features that help with efficiency.

Pros

Basic tasks can be done in main screen, Full patient list first thing you see under patients, pretty basic features and ease of use for a small patient base.

Cons

Auto import for billing reconciliation not available, no auto alerts for ending insurance authorizations, too much room for error in billing and insurance auth expiration. Not customizable.

 
 

Glenda from Dany's Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very slow, very basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was our first foray into electronic practice management. It was only $ per month for two clinics, but it didn't do things like populating CPT and diagnosis codes. About two weeks after we bought the system, the scheduler was "upgraded" and while it provides a lot of information, it made the task of scheduling excruciatingly slow. Actually, the system is overall very slow, even when using high speed internet. It takes about 10 minutes to add a single diagnosis code. Now, they have upped their price 100% without any improvements. If you are looking for a basic system and are a small practice, and don't bill Medicare, this might work for you. Otherwise, I wouldn't recommend it.

Pros

At least it is not paper? You can schedule on line an file claims online. It is really hard to fill up this box.

Cons

Slow scheduling
No auto save; clinicians would lose their notes
Slow overall
Does not populate CPT or diagnosis codes for you.
Etc....

 
 

Michael from A Matter of Communication, Inc.
Specialty: Speech therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

A Matter of Communication/Integrated TherapyWorks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I feel Clinic Source has met my needs for an EMR. As is likely the case with any, there are things that don't fit they way I would do it if I built the system myself but can be managed ok. They have been pretty responsive to changing things when we contact tech support. I was concerned when we had the Medicare G-code changes coming and no one there seemed to be at all aware and I had to spend time on the phone for a couple hours explaining and sending information to get the G-codes in the system. In addition, I am feeling the same way about a recent ASHA webinar in which we talked about Exception I and Exception II codes that I realized are not indicated in the system at this time. While I understand this is ultimately our responsibility, I feel we are paying a sufficient amount monthly that we can expect the EMR company to be looking into the existing and upcoming changes in our coding that necessitates updates to the system.

Pros

It does flow pretty well between records. It is comforting to know everything is backed up, so will not be lost if my computer were to crash. I feel tech support is quick to respond and typically has always come up with a viable solution whenever we pose an issue.

Cons

Most recently we were not pleased with the almost doubling of the monthly cost. I understand there has to be adjustments, but this seemed like quite a big jump and almost resulted in us changing companies (In the end too much work and too much to lose in the process made us decide to change). As I work with adults/adolescents, I would like a table for the Functional Assessment of Verbal Reasoning and Executive Strategies (FAVRES) adult and student versions in the evaluation portion because currently I end up making my own table and attaching it. I have asked before, but was told these changes are usually not made until several people ask for it. I also would prefer some type of combined summary report and updated POC, as it is time-consuming to do both. I like the idea of the summary in which you then see the progress for each goal, but would like to have a way to have that within the updated POC, as usually, that is the only thing different in the summary and update POC. We have a biller whom we want to continue to use and thus have no need for the billing portion, so it would be nice to have an option to pay without that portion.

 
 

Jon from Great Strides Rehabilitation Inc
Specialty: Pediatrics

October 2015

October 2015

Invaluable Practice management software for pediatric therapists!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product offers a wide array of features and is very adaptable to the needs of practices both large and small. The vendor is quick to respond and provides excellent customer service.

Likes Least

I wish there was a dashboard providing summary data. This information can however be accessed through the "reports" section in the software.

Recommendations

I highly recommend completing the trial offer so that you can fully experience the numerous features this software offers.

 
 
 
Showing 1-7 of 7

He from OHT

October 2017

October 2017

Looked awesome initially, but does not fulfill promises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to start my company with this software. I was able to use an integrated schedule, documentation, and billing software. The cost is reasonable.

Pros

Graphics are appealing. The technical support person is very kind and helpful. The cost is reasonable. I am a one-therapist company and for the most part, most of the system works.

Cons

(1) One has to place a "support ticket" to get any help. The initial person on the phone who takes your call is unprofessional and robotic and states that you "first" have to place a "support ticket". Then, the support ticket will be closed if a certain amount of time passes--even of your problem was unresolved. For example, I placed a "support ticket" on a Friday, and by Monday I was notified by that it was "canceled" due to "customer did not respond in a timely manner". So due to the fact that I placed the ticket on Friday, and I didn't respond to the 'automated message' in 1 day's time, (Saturday--when I was not working) my ticket was cancelled and I had to start the process over again. Once you are able to schedule "a help session", Steven, the tech, is wonderful. He is very kind and helpful. However, it is very frustrating go through all the "hoops" prior to getting help. (2) The company has not held on to the promise (when I signed on in September 2016) that there would be a "patient portal" or means to have clients register for service at home by October of 2016. They still haven't added this. It is now October 2017. (3) Additionally, the company does not know how to explain/correct Medicare billing. A tech (not Steven) did not /could not understand how to help me with G-code entries. Lastly, we can not use Clinic Source to bill Medicare Clients. Medicare rejects all. We have to bill using a different system.

Source: Capterra
 

Dan from Timpanogos Speech Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good team seems interested in making it better. Good control of business, but room for improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better documentation speeds up time of clinicians. I am still discovering the billing methodology and processes, so I am hoping it will deliver on promise of decreasing office time, too.

Pros

ability to save time on provider documentation. Online billing with insurance companies. Goals seem to works well.

Cons

Needs to offer more control to clinics - multiple email, reminder text, communication to clinicians of cancellations, on the fly reporting.

Source: Capterra
 

Hubert from Little Star Therapy Services

December 2016

December 2016

Continuously improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ClinicSource is a great tool for pediatric therapy practices and they continuously add more features to it free of charge. Customer service response is exceptional

Source: Capterra
 

Cath from Mental Health Center

November 2016

November 2016

Easy to use, does a lot, inexpensive, but lots of bugs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software seems to error while scheduling. Scheduled appointments can disappear. It is fairly easy to use but unstable. Customer service is virtually nil. They refer to help manual, don't answer a phone ever, say to chat to buy the product but then try to chat and will just say chat unavailable at this time, especially if you want to support. I don't now do the billing, but it seems to have interesting functions for billing but think there are easier platforms that are more reliable . It is a fairly cheap alternative, but wouldn't mind paying more for more reliability.

Pros

Does a lot of functions in one platform.

Cons

Bugs, little support, dated, unreliable.

Advice to Others

I think you have to spend more than this to get the better product. For the price, it's like settling on affordable option.

Source: Capterra
 

Hubert from Little Star Therapy Services

January 2016

January 2016

Excellence

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Clinic Source is an amazing application, and their customer service and support is exceptional.
I am very impressed with the rapid response to every request and the developers responses. All of our therapists are very happy with this application and its user friendliness.

Source: Capterra
 

Sean from Just For Kids, LLC

June 2015

June 2015

Great software - it helps us to help kids!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've had ClinicSource for many years, and it helps us in so many ways, from scheduling to documentation to billing and beyond. It's the only system we need to do ALL of our practice management, and I can't imagine us running so smoothly without it. And we're always on the go, so the fact that it's cloud-based means we can check anything from anywhere'a real godsend. But the best part about ClinicSource is all the time it saves us, which frees us up to spend more time helping kids - and that's what it's all about!

Source: Capterra
 

Dana from Children's Center for Therapy

May 2015

May 2015

Amazing, easy to use, all in one software to run your private practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Clinicsource has been an amazing asset to our clinic. Our therapists love the easy to use scheduling, and billing and the detailed but efficient documentation system. Our office staff is loves how clinicsource combines everything into one simple easy to use package. Their training and customer support has been excellent. We were up and running in no time. It is a very effective tool to manage all aspects of your practice. I would highly recommend this product.

Source: Capterra