DrChrono vs IntelleChartPRO
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.7 / 5
Value for Money
3.7 / 5
4.4 / 5
Customer Support
3.7 / 5
4.8 / 5
Functionality
3.9 / 5
4.7 / 5
Last Review Written
September 5, 2024
April 1, 2024
Pros/Cons
Pros
- It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards.
- Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning.
- Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.
Cons
- Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.
- There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
- Many times we are unable change a patient status from "checked in" to "in room. Nobody realizes the program glitched and the patient complains they were in the room forever.
Pros
- I love how user friendly the software is and that I can access it from anywhere being cloud based. Would recommend this to anyone.
- Easy to use, complete and perfect for ophthalmology, great connection with the Iris registry, overall perfect.
- Likewise, integration with equipment was very easy and MDI was able to have a solution for all of my equipment. The technical report is fantastic.
Cons
- The integration with my PM was almost seemless; any small problems that did arise were usually due to my PM.
- Even after hours, if you have to leave a message at tech suport, a return phone call can be expected usually within 20 minutes.
- As we are still working from both superbills & EMR, the billing process is a little time-consuming. I am told that the interface w/tablet is much more streamlined, and am lobbying for that.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
297 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
