Kitomba Salon and Spa Software vs RXNT

RATING:

4.4

(73)

Kitomba Salon and Spa Software has 73 reviews and a rating of 4.41 / 5 stars vs RXNT which has 438 reviews and a rating of 4.32 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (73)
4.3 (438)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
July 16, 2021
April 16, 2024
Pros/Cons
  • Pros

  • The easy use front end for the Therapists, but the powerful tools in behind to help run the business successfully. The remote access was also key, full access via Kitombaone make life simple.
  • We love how extensive the system is- we can run reports on every thing we need, plus more. The customer service is great- they always answer our calls or emails very quickly.
  • Cons

  • They are far too slow in keeping up with customer needs eg 1. There is no waitlist.
  • Clients unable to leave a review. Cost of text messages is too high.
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  • Pros

  • Easy to use, integrated with our EHR, convenient for provider, pharmacy and patient.
  • No other thing to mention because time is money and direct patient care.
  • Cons

  • CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message.
  • I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not.
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Pricing Range
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$
$
$
$
Product Demo
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Product Screenshot
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33 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos