Brightree Hospice software is well worth the investment.

I also like that we can track our OASIS acceptance in the software.

The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also.

Easy to use and offers great features that help ensure documentation accuracy and compliance. Great for Medicare certified agencies.

I love the ease of putting in orders, free text progress notes and the color coded EMAR tabs. Orders are a breeze to process.

The accessibility of this system is an amazing feature as well.

We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow.

They also are really aware of the impact on their consumers and are very helpful with integration of new changes.

It is my go-to program for scheduling. It helps me a great deal with keeping the patients, nurses and therapists schedules organized and managed.

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...).

We are happy with the iPad software and our clinicians love how easy it is to use. We have had great experiences with customer support, when needed, with quick response and resolution times.

Costly but fully featured and constanly developing.

Shortens visit documentation time, improved our days to RAP, great customer service.

Good setup; easy to use; creates good care plans and templates.

Our clinicians love this software because it is easier for them to complete their documentation. The distinction between billed and unbilled AR.

The con of this software if the lack of reports that can be collected from the data provided in the system.

Nice selection of reports/great account manager.

The iPad version of the app is so smooth that it almost feels like the software was built specifically for it.

The turnaround from their help center staff is quick and amazing.

Lack of customer training no onsite support when requested. Inability and unwillingness to customize to our specific need.

We have also had several problems with BT understanding how parents and branches work and have had to develop several work arounds to make up for their deficits.

General slowness and bugginess, a  lot of stuck gets stuck in validation hold and supports takes days to weeks to respond to tickets.

User friendly, great support team, really good software for a large company.

Really great EMR - best in functionality and overall operational/financial needs for the price.

The customer service is great. Any time I call they respond very fast to my call.

This hospice EMR is easy to use and the reporting section is outstanding. DOC Tracking is a great tool.

There are great reporting features and they are doing good preparations for PDGM.

Software is user friendly. I appreciate the value of Athena gets paid based on revenue.

Mobile app is easy install and it's nice to have pictures of my providers.

Running reports if difficult, not a lot of report options. Authorizations are difficult to track.

What I like the most about athenaOne is the vast amount of information that can be shared. There isn't much that it can't be used for when it comes to patient care.

I loved how easy it was to document patient visits. It was also very quick and efficient.

Ease of use good but especially like the ability to customize to make this “ mine.

Allows for different styles and helps MIPS compliance. Have seen an increase in revenue.

Very user friendly, customer service is outstanding. The ease of submitting questions and quick responses.

The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent.

Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

These days, the technology we use and share is so important. Not everyone is health literate, but this helps make it easier.

I am hard pressed to find a negative that would dissuade me from purchasing athena all over again.

Integration to system provided by Athena folks that did not know the system. Athena has very little under standing of PT/OT and no  understanding of WC billing in PA.

I love the ability to customize my reports, letters and templates. I love the photo capture.

The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.

The tickler system for follow up visits are subject to user errors and need constant review.

This software is sleek and beautiful. It has great ease of use for patients and myself and the office.

Poor functionality of Pharmacy. Major patient safety issues.

NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication.

The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates.

US Dollar

Designed for clinicians by clinicians, MatrixCare’s award winning, best in KLAS post-acute EHR software works across home health, hospice, private duty, palliative care, skilled nursing facilities and more. With firsthand home health experience, our team understands the challenges faced by providers today. The MatrixCare EHR is designed by clinicians to deliver real-time collaboration, simplified documentation, and intuitive regulatory guidance. Whether your focus is on one care setting or many, organizations can seamlessly work across care settings. The result is more efficient operations — including faster reimbursements — more focus on patients, interoperability for smoother care transitions and more work-life balance for staff.  

As a long-term member of the CommonWell Health Alliance, MatrixCare has been a pioneer in interoperability, connecting post-acute software and patients to the rest of their care settings and improving workflows while strengthening referral relationships. 

MatrixCare’s collaborative approach to patient engagement enhances the exchange of patient data between referring physicians, case managers/discharge planners, and your organization with digital tools that offer real-time collaboration across the entire care team. These tools and resources automate many of the time-consuming and redundant processes that hinder your staff from delivering exceptional care while sustaining work-life balance. 

MatrixCare’s easy-to-use technology simplifies the job of your staff for better satisfaction and retention. This includes comprehensive rules to support compliance, robust care plan content (with recommendations based on documentation) alerts and reminders and an intuitive interface for clinicians to easily manage all aspects of patient care and to achieve positive patient outcomes. 

It also helps empower clinicians to create complete, compliant, consistent documentation that flows from the point-of-care to the back office, with powerful analytic solutions, reports and dashboards that help track key performance indicators so you can make better decisions for your organization.

Previously known as Brightree, MatrixCare goes beyond an EHR with an investment in implementation and on-boarding. MatrixCare takes a partnership approach to set you and your team up for success so that you can stay competitive, achieve clinical and operational efficiency that can result in better care and outcomes, decreasing costs and increasing patient and staff satisfaction. As you grow and your software needs evolve, you can rely on smooth integrations with your MatrixCare EHR. 


LongDescription

Patient Records Management

For Non-Medical Care

Customizable Reports

HIPAA Compliant

Electronic Signature

Bereavement Management

Time Tracking by Client

Patient Intake

Care Plan Management

Scheduling

Assessment Management

Medication History

Physician Portal

EMR/EHR

Mobile Access

Compliance Management

Workflow Management

Insurance Management

Revenue Management

Volunteer Management

Billing & Invoicing

Audit Management

Real Time Reporting

Claims Management

Payroll Management

Appointment Management

Client Management

Caregiver Scheduling

Third Party Integrations

Inventory Management

Quality Assurance

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

MatrixCare Home Health & Hospice

In Person

Live Online

Webinars

Documentation

Videos

The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app.

Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.

MatrixCare Home Health & Hospice vs athenaOne

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