--- title: "myAvatar Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of myAvatar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if myAvatar is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/netsmart-avatar-suite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [myAvatar](https://www.softwareadvice.com/medical/netsmart-avatar-suite-profile/) / myAvatar Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/netsmart-avatar-suite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/netsmart-avatar-suite-profile/alternatives/) # myAvatar User Reviews ## Reviews summary - Overall rating: 2.3/5 - Total reviews: 37 ### Secondary ratings - Ease of use: 2.2/5 - Customer support: 2.3/5 - Value for money: 2.2/5 - Functionality: 2.3/5 ### Rating distribution - 5 stars: 4 reviews (11%) - 4 stars: 8 reviews (22%) - 3 stars: 2 reviews (5%) - 2 stars: 3 reviews (8%) - 1 star: 20 reviews (54%) ### Most mentioned pros - I like the features it offers I think are very unique and the integrations of the product itself is very unique. - I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments. ### Most mentioned cons - I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. - Avatar was extremely hard to navigate for a while, but I am now getting the hang of it. - I stay because I've already seen the human cost of patients going without consistent providers for long periods, especially in an information-challenged system. ## myAvatar customer reviews Showing reviews 1-25 of 37 (page 1). ### No regret, glad I use it. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's good. It does what it needs to do and isn't insanely expensive considering all the features. It's very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can tailor the interface, workflows, and screen requirements to match any specific needs. There are many features. #### Cons Sometimes the software is slow and can be prone to crashes. I have also experienced lags with page loading. --- ### Great resource to have access to. - Overall rating: 4/5 - Reviewer: DUSHAWN W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with the SAP was great, but when it's down it can make it your day long and hard knowing how much of the bulk of work we put on the App. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use. it helped me track my movements and the distance and the financial obligation. it is a great value for the money and a good tool for tracking all of our data as well showing the benefit and support of a great tool with a performance and speed that seems to be unmatched this is definitely something that has made my job more manageable because I work in the field most of the time and this makes my day breeze by because of the light Maintenace of me having to record every stop and go. #### Cons When most of the apps tend to glitch, when I stop my day and also have me to manually recording all of my travel time and day. --- ### Absolute trash software - Overall rating: 1/5 - Reviewer: Nathan D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Avatar by Netsmart is a technological hellscape of inefficiency and poor design. It borders on self-parody. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There’s absolutely nothing redeemable about this software. It’s fundamentally lacking in literally every possible way. This software should be purged from the earth. #### Cons I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option. --- ### kinda glitchy but okay - Overall rating: 4/5 - Reviewer: Adeline H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it is doable I can use it daily at work and run into some problems, but they are able to be resolved usually #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like being able to have all the client's info easily accessible and being able to see the full note history #### Cons glitches, hard to learn at first, sometimes crashes or is really slow, has bugs like accidentally submitting double notes so billing twice --- ### myAvatar: The Comprehensive System for Mental Health EHR - Overall rating: 5/5 - Reviewer: Becky O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overally i have had a rich experience with myAvatar because of its comprehensive system capabilities and customizable features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that the system is flexible to customization which has made it possible to tailor work flow to specific needs. #### Cons The system learning is not very easy and so training staff on it can take quite some time. --- ### Do not waste your time and money - Overall rating: 1/5 - Reviewer: Byron H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. Truly a nightmare. This software is a joke. I cannot believe CCBHCs continue to use this garbage. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There’s absolute no positive words to have for this software. It’s truly the most frustrating and disappointing EHR software in existence. #### Cons Crashes constantly, slow, looses data and forms, ugly looking and outdated user interface. Has wasted mine and my clients time causing distress. --- ### Easy Navigation and User Friendly - Overall rating: 3/5 - Reviewer: Linda C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did like Avatar as it was user friendly, but wished it was geared more towards billing and hoped it would generate bills directly from the practitioners entries of services rendered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments. #### Cons I did not like how the billing statements appeared it took a lot of efforts from our IT department to modify and appeared to be confusing to the clients. --- ### Navigating AVATAR - Overall rating: 5/5 - Reviewer: Lolanda J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Avatar was extremely hard to navigate for a while, but I am now getting the hang of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of finding and adding appointments #### Cons locating forms to be completed for the clients having Mutiple screens open --- ### myAvatar review - Overall rating: 5/5 - Reviewer: baylee n. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I have used it for my own personal use and really enjoyed the product itself. I find the functionality very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the features it offers I think are very unique and the integrations of the product itself is very unique. #### Cons I cannot say there is anything in particular that I dislike about myAvatar , overall it's a very good product. --- ### Avatar for Clinic Use - Overall rating: 5/5 - Reviewer: Marc M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been an uncomplicated, user friendly client charting system, that lets the organization do both in-house customization along with coordinated development with NetSmart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to customize the interface for teams of users to both limit access to information beyond user need and focus on providing client information in a clear fashion. #### Cons Display color and font size can be a bit faint and cause fatigue. --- ### Not practical in M.D. private practice. of Psychiatry. - Overall rating: 1/5 - Reviewer: Pawan C. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Time is money in Psychiatry as in everything else. This product slows one down seriously. Everything has to be typed in every time, or has to be manual ' copy and paste ' to 'progress note' site brought in from ' print medical records' 'a slow or I should say very slow process. When you come back to 'progress note' you have to punch in patient name again. In as much as I know, there is no way to build automatic templates, unless you copy and paste from Microsoft word, which is a process itself for one's gotten used to apple products. There is also no way to automatically build up on already existing date such as identifying info, social hist., past history, etc unless you transfer the whole previous note and then comb thru each line. Many systems like ' epic 'allow you to update easily to old notes. The system is old, with no major improvements except one to ' my avatar'.Somehow it has managed to dominate mental health field. Recommendations-- At the very least build one button templates for different kind of notes psychiatrists write which are just a few anyways. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 --- ### Rebecca S.'s review - Overall rating: 4/5 - Reviewer: Rebecca S. - Product usage: Used unspecified for unspecified - Reviewed: May 2013 - Review source details: This review was submitted organically. No incentive was offered We weren’t just looking for the right software product, we were looking for the right partner. We replaced components of our legacy back end practice management software with MyAvatar’s Practice Management (PM) and Clinical Workstation (CWS) solutions; also modules like MobileConnect, which allows its more than 200 clinicians to take and submit electronic notes securely from the field without having to come to the office. It’s gotten rave reviews from the staff. Netsmart is constantly improving their product and has made it possible for us to move forward and successfully receive "Meaningful Use" stimulus dollars to help pay for our EHR initiatives. They are a very good vendor partner for Henderson. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Abandon Ship! - Overall rating: 1/5 - Reviewer: Adam M. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros This product is made available through our Behavioral Health Organization at no cost to providers until year 2020. #### Cons Clunky, need next generation options, SUD assessment requires cut and paste from Word processing as the fields do not align with ASAM criteria. --- ### myCrapatar - Overall rating: 1/5 - Reviewer: Faith C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is very little to like. I have used other systems and all are better. I cannot even say it is reliable. #### Cons Not reliable, crashes and runs slow with page load lags, patient information is fragmented, script ordering has a poor display and the history is organized by month, day, then year - it is IMPOSSIBLE to view prescription history in chronological order (needs to be year, month, day)- patient safety risk in my opinion. Labs do not display correct dates - displays the date reviewed not date resulted (leads to patient safety risk). There is not a simple way to do anything in this system. You must approve each note you submit and then click away many pop-ups for menial things like “note filed” (just why?!). If I was to work somewhere else, I would not go to work for a company that had this software. It is driving me to want to find a company that uses something else. --- ### Barely better than paper - Overall rating: 1/5 - Reviewer: Nathan W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It's made me very jealous of providers that use Epic. It looks nice, it's fast, and it seems to be laid out logically with the user in mind. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Avatar was the upgrade from our previous software SATIS, about 15 years ago. That felt like an upgrade compared to the MS-DOS like UI of SATIS. #### Cons Slow and clunky. Frequent outages would paralyze our ability to work. Running simple reports with few pages can take 30 minutes, and that may be on a fast day. We were just recently "upgraded" to the NX version, and wow...never have I seen an upgrade be such a downgrade. It's as if they surveyed users to find out what functions were most beneficial to an efficient workflow, then made a conscious effort to take them out...literally. There is no evident benefit to the upgrade other than a visual refresh. Efficiency was clearly not a focus as it now takes more time and work to complete tasks that could be done from the home screen. The scheduling calendar looks like it open 3-4 different pages before then looking like Netflix on shoddy wifi on a Friday night. Some information that used to be visible in one click has been made impossible to access without running a massively time consuming report for a few lines of info. Someone coming from paper charting might decide paper isn't too bad. The best part of NX is that it made me realize that the previous version wasn't so bad. I would only suggest it to people looking to frustrate their employees into resignation. I could blame my employer for choosing to go live with it in it's current state, but this is Netsmart's product, and it's horrible. --- ### Designer clearly never worked in the field - Overall rating: 2/5 - Reviewer: Randa J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I can't imagine why anyone would want to buy it. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros ???? Cool name? I can't think of anything this program does that is not better provided by other software. #### Cons The 72 hour deadline ensures that most people are putting in poorly witten and spelled garbage, because in real life emergencies happen and you can't always plan enough time for documentation on a giver day. The program is unwieldy to use: there is no way to set defaults to save time or enter multiple notes on one client without have to search the client, and enter all the same information again. You can't easily correct or add to a note once submitted. It's not user friendly- the software is sloppy. It is very difficult to find anything once you have put it in unless you know who entered it and the exact date. For the first time in over 30 years in the field, I almost never check notes , because it is no difficult to find anything. More than half of the note that comes up is repetitiuos garbage in tiny print, if you do make the effort, so it is hard to find the info that was input. If you enter anythingincorrectly in the calendar, you lose all the data and have to start over. In some reports you have to enter your last name and first initial, on others you get an error message if you enter your first initial. Some common client names are glitchy and do not come up when you search, so you have to look up their record number. --- ### In FULL agreement with the other 22 people that left reviews - Overall rating: 3/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It has some positives, but overall it is very frustrating due to increased work load from a lack of efficient coding to provide better ease of use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is easier to use than the former EMR utilized. #### Cons It is not user friendly; it is clear that the people designing it have not ever worked in the field. There are too many clicks without efficiency. It creates more work because of that lack of efficiency within writing/coding the software. #### Reasons for switching to myAvatar It was a requirement of the job. --- ### We've been using Avatar for 6 years and it still leaves me in despair. - Overall rating: 1/5 - Reviewer: Kim C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Daily despair, progressing more recently to potentially life-threatening arrhythmias. Seeing patients while documenting and looking for data concurrently is a torturous burden. With each patient encounter comes an average of 4 system failures of various sorts, some show stoppers, some actual threats to patient safety such as displaying someone else's records randomly or simply erasing the detailed note you just wrote for that critical patient. And many failures are completely new after 6 years. Every so often Netsmart upgrades the system, meaning we have to learn a very different interface, and also meaning that we need to concurrently use all of the preceding system iterations, because Netsmart has not included all previous functions that are necessary to see patients. Soon we will lose access to the iteration that allows us to look up past records quickly and easily, which may turn that function into evening and weekend projects if we value the lives of our patients. This likely contributes to loss of prescribing staff. I stay because I've already seen the human cost of patients going without consistent providers for long periods, especially in an information-challenged system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Some parts of it look as though they might be a real medical grade EHR software. #### Cons It is not even remotely medical grade EHR software. --- ### I've used others so I am aware what good looks like. - Overall rating: 1/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered They were supposedly designing the latest and greatest EMR but what we got was awful. To give you an idea of how bad it is, the software would often crash while in the middle of using it with a client/patient. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am really trying hard to think of a pro. If I have to put that much thought into trying to come up with a positive I would have to say there probably is not much. This would be good software to use if your agency is shady and needs to hide to things because it is so hard from anyone from the outside to find anything on it. #### Cons Let's start with the no in-person support when we went live despite being told someone would be here. The biggest problem is it is not intuitive and very difficult to access things. It seems like the software was deliberating designed to not be able to find things as if we should be hiding things from auditors and regulators. The upgrade from MyAvatar to MyAvatarNX was actually worse. The software is so bad that it demoralized me to the point of looking for different employment after 7 years. --- ### Avatar: How to make large caseloads seem even larger. - Overall rating: 1/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered It pretty much got me fired. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros It puts EMR I.T. people to work in the industry I guess. #### Cons The platform looks like something from the "dial up" era, its slow and will crash in the middle of a session. I eventually got fired for shouting out f-bombs in my office (no one in session but me and the computer of course..) Its easy to lose forms or drafts, making you have to fill it out over again. You can barely read a completed form if you find a way to complete it which is cause for celebration. When you do a CCAR or a simple R.O.I. you get error messages and you have to go back. Heck with this job, I'm going to find a way to get into private practice. No more community "McMental Health" for this therapist. This software makes all of the paperwork we have to do even harder. Even the supervisors and EMR techs didn't know how to use it. --- ### Worst software I’ve used. - Overall rating: 1/5 - Reviewer: Eric L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered The worst possible user experience. Wastes so much time, makes me want to quit my job. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can’t think of anything. It’s truly awful. #### Cons UI, inconsistency of design, buggy nature, readability, difficulty of use. --- ### Terrible - Overall rating: 1/5 - Reviewer: George W. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, it is terrible. I would not recommend this to anyone. #### Cons It is full of bugs and does not work well under the best circumstances. --- ### Do not recommmend - Overall rating: 1/5 - Reviewer: Susan L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It has nice background colors. It is very basic. It is not complicated with fancy features that Cerner and EPIC have. #### Cons It is often non-functional. There is no way to search for studies such as imaging. It does not help track quality metrics. --- ### No support - Overall rating: 1/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Used to be good now it's poor #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When we purchased it, it was very good but now not so much #### Cons Cost, no support from Netsmart, not able to make font size adjustment so you can read the home page. Many other fields that can't be changed --- ### Avatar, the Good, The Bad and the Ugly - Overall rating: 3.5/5 - Reviewer: Theresa M. - Industry: Mental Health Care - Product usage: Used unspecified for less than 12 months - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3.5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2.5/5 #### Pros The software can be customized to meet state and federal requirements. Avatar has the capability to allow individual users to change screen requirements to meet their daily workflow needs and screen shots. Avatar has a forms format that is compartmentalized keeping data protected from view of client or staff that is not authorized for medical history( i.e. receptionist does not view prescriptions and social history). Screens can be adjusted for color blindness, poor vision and put in an work flow order. Customer support was professional and were often able to make corrections with in the day. #### Cons The issues we have experienced is some documentation not being put on the server. Difficulty with learning to navigating to find the needed forms. A document may be listed by abbreviation in the creation of document but when looking in the clients clinical record it may be listed differently in two areas, such as to edit or to read current information with different titles. This lead to lots of confusion when the users tried to explain to the IT department which form was not working. There is also a lot of unnecessary repetitive drop downs such as type of note, when it was in schedule and 3 places on the document. Avatar is difficult to have multiscreen shots to see a completed note when following up with a current service. The timers for informing clinicians of upcoming work need improvement this lead to a lot of unbillable services. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/netsmart-avatar-suite-profile/reviews/?page=2) --- myAvatar Reviews, Pros and Cons - 2026 Software Advice